Dealer mistake? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

KowalskiCamaro · 03-02-2011, 11:10 AM

I purchased a 2011 Dodge Durango (I know, not Chevy) about a month ago. I have an uncle that is retired from Chrysler so he provided me with a "family and friends" price code to give to the dealership so I did not have to haggle on price. I gave the salesman the price code and he told me the price. It sounded good so I bought the vehicle. I received a call from the dealership today saying they gave me the "employee" price instead of the friends and family price and the difference is about $1300. He then asked if I wanted to pay that difference with cash or check. I quickly told him the salesman provided me the price. I have all my paperwork from the dealelrship and have already made 1 payment.
Unbelievable.

Silver Ice · 03-02-2011, 11:13 AM

There mistake to bad. I would not give them a dime

67 Convertible · 03-02-2011, 11:18 AM

Nope. It's a done deal. Do you think if you paid them too much they would have called you? My guess is no. It's a signed sealed and delivered contract. They're mistake.

But, I wouldn't take it back to that dealership for any type of service.........just sayin.

Stingr69 · 03-02-2011, 11:20 AM

Quote:

Originally Posted by KowalskiCamaro

He then asked if I wanted to pay that difference with cash or check.

The answer to that question is "no".

What big stones they have!

-Mark.

RAYSRT8 · 03-02-2011, 11:21 AM

I would tell them no speka engwish...

HondaPowered · 03-02-2011, 11:35 AM

I have heard of a story like this, and they ended up taking the truck back, and giving the man his money back. Something about it being hidden somewhere in the contract you signed.

Once again, I said I have heard, so it may be completely false.

But maybe lawyer shop and see if you can get one to read the contract pro-bono, and if he can keep you from paying the 1300, give him a few hundred.

Just my .02

THE EVIL TW1N · 03-02-2011, 11:38 AM

HELL NO! its a done deal. I used to work at a stealership, dont give them ANY money. a deal is a deal. Offer to return the car and see what they say and use that same argument against them.

montreal2010yellow · 03-02-2011, 11:43 AM

A contract is a contract, each one has to assume it. Ask yourself if they would have reimbursed you if the contrary had happen. Asking the question is anwering it.

If ever you feel you dealer dislikes that decision, i would suggest to find another one as for servicing mathers, don't give them a chance to recuperate their $ at the service department.

THE EVIL TW1N · 03-02-2011, 12:04 PM

Quote:

Originally Posted by montreal2010yellow

A contract is a contract, each one has to assume it. Ask yourself if they would have reimbursed you if the contrary had happen. Asking the question is anwering it.

If ever you feel you dealer dislikes that decision, i would suggest to find another one as for servicing mathers, don't give them a chance to recuperate their $ at the service department.

exactly. pretty much all the money is made in the service department anyways!

DarkneSS · 03-02-2011, 12:11 PM

Wow let us know what happens. Deal is a deal i wouldnt pay anything, they should ask the salesman for the money.

Silver Ice · 03-02-2011, 12:13 PM

Quote:

Originally Posted by Ray2SS

I would tell them no speka engwish...

LOL

toesuf94 · 03-02-2011, 12:15 PM

Enjoy your Durango...just go to a DIFFERENT DEALER FOR SERVICE.

You owe them nothing unless it is in writing in the contract that they can come back at ANY TIME to re-negotiate the deal.

Think back to all of the paperwork that you signed to buy that truck...a ream of paper in triplicate..they had the chance to find their mistake THEN - just like I doubt that they would re-do the paperwork if you showed them the same error in their favor.

KowalskiCamaro · 03-02-2011, 12:17 PM

I called Chrysler customer service and they laughed at the story. They basically said the same thing that a deal is deal and you already have signed paperwork. They also said if the dealer continues further and pushes you to pay the difference they would step in. My wife and I have purchased 7 vehicles from this dealership in 11 years. I think our relationship with this dealership just ended.

Russell James · 03-02-2011, 12:30 PM

I had a motorcycle dealer try the same thing with me a few years back. I was in a showroom and the bike I wanted had a sign on it that said $1000 off. I asked for the out the door price... it was surprisingly low compared with other dealers so I bought it that day. Two weeks later, they call me and want more money. Claim that they mistakenly took the $1000 off invoice instead of MSRP.

I stood firm, no way was I giving more money after the fact on a done deal. Took me another month to get the title, I finally called the owner and said send in the tax and title paperwork or we will be in court.

Don't give them another dime.

03-02-2011, 11:10 AM	#1
KowalskiCamaro Drives: 2010 Red Jewel 1SS & 2011 Durango Join Date: Apr 2010 Location: Seneca, SC Posts: 160 View My Garage	Dealer mistake? I purchased a 2011 Dodge Durango (I know, not Chevy) about a month ago. I have an uncle that is retired from Chrysler so he provided me with a "family and friends" price code to give to the dealership so I did not have to haggle on price. I gave the salesman the price code and he told me the price. It sounded good so I bought the vehicle. I received a call from the dealership today saying they gave me the "employee" price instead of the friends and family price and the difference is about $1300. He then asked if I wanted to pay that difference with cash or check. I quickly told him the salesman provided me the price. I have all my paperwork from the dealelrship and have already made 1 payment. Unbelievable. __________________

03-02-2011, 11:13 AM	#2
Silver Ice Drives: 2010 Camaro 2ss-rs Join Date: Jan 2010 Location: RI Posts: 845 View My Garage	There mistake to bad. I would not give them a dime __________________ Pfadt drop springs, Pfadt sway bars Pfadt end links Pfadt rear tie rods Pfadt rear trailing arms Pfadt rear lower control arm reinforcement bracket Kooks Long tube headers and high flow cats Airaid Cold air intake Magnaflow catback exhaust Mti short throw shifter Jannetty tune

03-02-2011, 11:18 AM	#3
67 Convertible Drives: 67 Camaro Convertible Join Date: Jun 2009 Location: MA Posts: 1,718	Nope. It's a done deal. Do you think if you paid them too much they would have called you? My guess is no. It's a signed sealed and delivered contract. They're mistake. But, I wouldn't take it back to that dealership for any type of service.........just sayin. __________________ _____________________________________________ 2LT/RS RJT, Blk Rally Stripes, Beige Interior, Sunroof Placed order at dealer 4/24/09 1100 - 4/28/09 2000 - 5/01/09 2500 - 5/05/09 3000 - 5/05/09 3300 - 5/30/09 3400 - 6/05/09 3800 - 6/18/09 4000 - 6/18/09 4B00 - 6/18/09 4200 - 6/22/09 5000 - 7/01/09 6000 - 7/01/09 It's Home!! 0000 - 7/14/11 Traded in with 24,000 miles. Currently 5th Gen less

03-02-2011, 11:21 AM	#5
RAYSRT8 Drives: 2011 Challenger SRT8 6.4L 392 Hemi Join Date: Jul 2010 Location: Smyrna, TN Posts: 778 View My Garage	I would tell them no speka engwish... __________________ 2011 Stock 6.4L 392 Hemi Challenger Flowmaster American Thunder Series Cat Back Camaro parts for sale: http://www.camaro5.com/forums/showthread.php?t=152474

03-02-2011, 11:35 AM	#6
HondaPowered Drives: '09 Honda Civic LX Join Date: Jun 2009 Location: Knoxville Posts: 562	I have heard of a story like this, and they ended up taking the truck back, and giving the man his money back. Something about it being hidden somewhere in the contract you signed. Once again, I said I have heard, so it may be completely false. But maybe lawyer shop and see if you can get one to read the contract pro-bono, and if he can keep you from paying the 1300, give him a few hundred. Just my .02 __________________ Saving up for a camaro. Dream camaro is either a 1/2SS with RS, black with red stripes, or red with white stripes. No rice with my order.

03-02-2011, 11:38 AM	#7
THE EVIL TW1N Banned Drives: 2003 Cobra Convertible Join Date: Feb 2009 Location: CA Posts: 2,925	HELL NO! its a done deal. I used to work at a stealership, dont give them ANY money. a deal is a deal. Offer to return the car and see what they say and use that same argument against them.

03-02-2011, 11:43 AM	#8
montreal2010yellow Drives: 2 LT/RS YELLOW, AUTO., VIN NO. 602 Join Date: May 2010 Location: LAVAL (10 min. north of Montreal), CANADA Posts: 3,526 View My Garage	A contract is a contract, each one has to assume it. Ask yourself if they would have reimbursed you if the contrary had happen. Asking the question is anwering it. If ever you feel you dealer dislikes that decision, i would suggest to find another one as for servicing mathers, don't give them a chance to recuperate their $ at the service department.

03-02-2011, 12:11 PM	#10
DarkneSS Account Suspended Drives: 2010 Camaro 2SS/RS 6MT Join Date: Apr 2010 Location: Westchester, New York Posts: 3,715	Wow let us know what happens. Deal is a deal i wouldnt pay anything, they should ask the salesman for the money.

03-02-2011, 12:15 PM	#12
toesuf94 Drives: THR #11 E-force supercharged Join Date: Jul 2008 Location: Cedar Rapids, IA Posts: 4,746	Enjoy your Durango...just go to a DIFFERENT DEALER FOR SERVICE. You owe them nothing unless it is in writing in the contract that they can come back at ANY TIME to re-negotiate the deal. Think back to all of the paperwork that you signed to buy that truck...a ream of paper in triplicate..they had the chance to find their mistake THEN - just like I doubt that they would re-do the paperwork if you showed them the same error in their favor. __________________ Cars and women are both going to give you problems...but you can pay somebody else to fix your car!

03-02-2011, 12:17 PM	#13
KowalskiCamaro Drives: 2010 Red Jewel 1SS & 2011 Durango Join Date: Apr 2010 Location: Seneca, SC Posts: 160 View My Garage	I called Chrysler customer service and they laughed at the story. They basically said the same thing that a deal is deal and you already have signed paperwork. They also said if the dealer continues further and pushes you to pay the difference they would step in. My wife and I have purchased 7 vehicles from this dealership in 11 years. I think our relationship with this dealership just ended. __________________

03-02-2011, 12:30 PM	#14
Russell James Drives: '15 SS 1LE, '69 Z28 drag car Join Date: Dec 2009 Location: Mich Posts: 4,482	I had a motorcycle dealer try the same thing with me a few years back. I was in a showroom and the bike I wanted had a sign on it that said $1000 off. I asked for the out the door price... it was surprisingly low compared with other dealers so I bought it that day. Two weeks later, they call me and want more money. Claim that they mistakenly took the $1000 off invoice instead of MSRP. I stood firm, no way was I giving more money after the fact on a done deal. Took me another month to get the title, I finally called the owner and said send in the tax and title paperwork or we will be in court. Don't give them another dime.

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