The BBB complaint seems to work... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SnowVert · 06-08-2012, 03:11 PM

Just an update for everyone. I filed the BBB complaint about 10 days ago and started getting the paperwork together for the lemon law. GM customer svc contacted me after being advised of the pending complaint. They advised they would be getting an offer put together for me by yesterday. Yesterday, the call came in. GM is offering a new vehicle.

I have been very frustrated with my car. But I decided that I will give GM the chance to make it right. I decided to accept the offer and will be talking with my dealership on Monday about ordering my new one. I hope convertible #2 works out better

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95birdible · 06-08-2012, 03:40 PM

Great to hear. What are you going to get? I would order up a 2013 if you can but then it will be the end of summer until you get it. Make sure if you are going the 2012 route to get one built after March1. That way you will ensure you are getting one with the fixes built in. What dealership are you going through? You can just PM that info. Maybe I can help you out a bit.

bulllett · 06-08-2012, 07:39 PM

Congrats! Its just such a shame that it takes possible legal action to get GM to do the right thing.

SnowVert · 06-08-2012, 07:51 PM

I am going to try to get a 13. I talked to my sales guy and it sounds like the difference in price would only be a couple hundred. I figure the later it is produced, the less likely it is to have any issues. I am going through Stillwater Motors, they have been great to deal with and very understanding throughout this battle. I do frown a little bit about missing the summer months, but, I always have my motorcycle to help me through it.

Tstorm180 · 06-08-2012, 08:13 PM

Good for you SnowVert. I am primed to submit my complaint to BBB, but giving GM one last chance to consider my case. My biggest concern is that they don't produce the RJT color anymore, but i'm at the point that i don't ever want to put the top up and have other see the ridiculous rub marks and wrinkles; it just makes this beauty look cheap.

99firehawk · 06-08-2012, 08:48 PM

What does GM do with all these buy-back vehicles? Crush them?

95birdible · 06-08-2012, 08:55 PM

Depending on what is wrong with them, the majority actually go to auto auctions. Some others go to training centers.

GunnyG · 06-08-2012, 09:00 PM

Yeah, businesses get notified immediately once there's a BBB complaint. Sorry it had to go that route. Good luck with vert #2.

evlar · 06-08-2012, 11:45 PM

Are you going to get the same financing terms? They ran 0% for 72 on the 2011 models at the end of the year.

cactuseater · 06-09-2012, 02:55 AM

Snowvert -- Congrats on finally getting some relief. Our convertible is a flipping nightmare. Six months worth so far. Please PM me with any info you have on filing the BBB gig, I may have to go that route.

cam62 · 06-09-2012, 07:50 AM

I second this. The BBB process works.

06-08-2012, 03:11 PM	#1
SnowVert Drives: Inferno Orange 2013 SS/RS LS3 6M Join Date: Oct 2011 Location: Minnesota Posts: 684 View My Garage	The BBB complaint seems to work... Just an update for everyone. I filed the BBB complaint about 10 days ago and started getting the paperwork together for the lemon law. GM customer svc contacted me after being advised of the pending complaint. They advised they would be getting an offer put together for me by yesterday. Yesterday, the call came in. GM is offering a new vehicle. I have been very frustrated with my car. But I decided that I will give GM the chance to make it right. I decided to accept the offer and will be talking with my dealership on Monday about ordering my new one. I hope convertible #2 works out better . __________________ With this in the garage, I smile every day 6/29/2012 New 2013 ordered... 8/21/2012 New 2013 picked up!!!

06-08-2012, 07:51 PM	#4
SnowVert Drives: Inferno Orange 2013 SS/RS LS3 6M Join Date: Oct 2011 Location: Minnesota Posts: 684 View My Garage	I am going to try to get a 13. I talked to my sales guy and it sounds like the difference in price would only be a couple hundred. I figure the later it is produced, the less likely it is to have any issues. I am going through Stillwater Motors, they have been great to deal with and very understanding throughout this battle. I do frown a little bit about missing the summer months, but, I always have my motorcycle to help me through it. __________________ With this in the garage, I smile every day 6/29/2012 New 2013 ordered... 8/21/2012 New 2013 picked up!!!

06-08-2012, 08:13 PM	#5
Tstorm180 Drives: '11 Camaro SS Conv. + '06 Silverado Join Date: Apr 2011 Location: Hopewell Junction, NY Posts: 365	Good for you SnowVert. I am primed to submit my complaint to BBB, but giving GM one last chance to consider my case. My biggest concern is that they don't produce the RJT color anymore, but i'm at the point that i don't ever want to put the top up and have other see the ridiculous rub marks and wrinkles; it just makes this beauty look cheap. __________________ Riding the Storm out!

06-08-2012, 08:55 PM	#7
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Depending on what is wrong with them, the majority actually go to auto auctions. Some others go to training centers. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

06-08-2012, 09:00 PM	#8
GunnyG Da WHALE Drives: 2014 Stingray, 2015 Panamera 4 Join Date: Dec 2011 Location: Oceanside, Ca - Originally from KCMO Posts: 8,867 View My Garage	Yeah, businesses get notified immediately once there's a BBB complaint. Sorry it had to go that route. Good luck with vert #2. __________________ Project MantaRay...Underway

06-08-2012, 03:40 PM	#2
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Great to hear. What are you going to get? I would order up a 2013 if you can but then it will be the end of summer until you get it. Make sure if you are going the 2012 route to get one built after March1. That way you will ensure you are getting one with the fixes built in. What dealership are you going through? You can just PM that info. Maybe I can help you out a bit. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

06-08-2012, 07:39 PM	#3
bulllett Drives: 2012 Camaro Convertible Join Date: Jun 2011 Location: East Hampton, CT Posts: 421	Congrats! Its just such a shame that it takes possible legal action to get GM to do the right thing.

06-08-2012, 08:48 PM	#6
99firehawk Order in on 13' ZL1 vert Drives: 1999 Firehawk Convertible Join Date: Nov 2011 Location: Toronto Posts: 199 View My Garage	What does GM do with all these buy-back vehicles? Crush them?

06-08-2012, 11:45 PM	#9
evlar Drives: 2011 (L99) 2SS/RS vert Join Date: Jan 2012 Location: Port St. Lucie, FL Posts: 200 View My Garage	Are you going to get the same financing terms? They ran 0% for 72 on the 2011 models at the end of the year.

06-09-2012, 02:55 AM	#10
cactuseater Drives: . Join Date: Nov 2010 Location: USA Posts: 856	Snowvert -- Congrats on finally getting some relief. Our convertible is a flipping nightmare. Six months worth so far. Please PM me with any info you have on filing the BBB gig, I may have to go that route.

06-09-2012, 07:50 AM	#11
cam62 Drives: 2012 IBM Vert 2SS/rs Join Date: Jul 2011 Location: Tampa, FL Posts: 1,157 View My Garage	I second this. The BBB process works. __________________ rx catch can;vmax ported throttle body;bowtie delete;SLP SS emblem;CAI cold air intake