How to contact GM Canada warranty issue - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

abaucom21 · 10-06-2014, 06:16 PM

Recently took my auto to dealership on a transmission issue. Transmission still under warranty. Dealership excellent but appears their hands are tied on this warranty issue.

Fast story: When car was new dealership replaced TCM under warranty. Years later transmission issues continued. Last week, while transmission still covered by warranty, TCM part still fine, but since TCM was replaced GM issued a soft ware update to help with my A6 shifting issues. So last week dealership downloaded newer A6 software that did improve low gear shifts.

Even though transmission still under warranty, even though this is a repeat issue to dealership to resolve A6 low gear Flare in lower gears, I am being charged for the newest Software upload. Told warranty covers replacement parts like the TCM but not current software that helps resolve low gear flair.

Seriously, I do not think I should have to pay for a software upgrade for a continuing issue with my transmission and trans still under warranty.

Anyone know how to contact GM Canada so I can file a complaint?

70rsz28 · 10-06-2014, 07:22 PM

you could go onto gm Canada web site and contact customer service , I have done it before . Or you can call customer service , number on the web site also. seen your story on here . good luck if you don't complain nothing will be done

slededorilllia · 10-07-2014, 04:57 PM

uh oh.......does that mean i need a software upgrade.......and is it not covered under warranty? i dont think i have any tranny issues......but im not 100% sure....uhhhhhhhh i meant transmission issues.......get your mind outta the gutter.....lol

10-06-2014, 06:16 PM	#1
abaucom21 Drives: 2011 2LT White, 1966 TBird conv. Join Date: May 2010 Location: Ottawa Ontario Posts: 682	How to contact GM Canada warranty issue Recently took my auto to dealership on a transmission issue. Transmission still under warranty. Dealership excellent but appears their hands are tied on this warranty issue. Fast story: When car was new dealership replaced TCM under warranty. Years later transmission issues continued. Last week, while transmission still covered by warranty, TCM part still fine, but since TCM was replaced GM issued a soft ware update to help with my A6 shifting issues. So last week dealership downloaded newer A6 software that did improve low gear shifts. Even though transmission still under warranty, even though this is a repeat issue to dealership to resolve A6 low gear Flare in lower gears, I am being charged for the newest Software upload. Told warranty covers replacement parts like the TCM but not current software that helps resolve low gear flair. Seriously, I do not think I should have to pay for a software upgrade for a continuing issue with my transmission and trans still under warranty. Anyone know how to contact GM Canada so I can file a complaint?

10-06-2014, 07:22 PM	#2
70rsz28 Drives: 70 rsz28,97 30th aniv conv 13 ht wh Join Date: Jul 2013 Location: canada Posts: 705 View My Garage	you could go onto gm Canada web site and contact customer service , I have done it before . Or you can call customer service , number on the web site also. seen your story on here . good luck if you don't complain nothing will be done

10-07-2014, 04:57 PM	#3
slededorilllia slededorillia Drives: 2011 camaro 2ss convertible Join Date: Jan 2013 Location: ontario Posts: 77	uh oh.......does that mean i need a software upgrade.......and is it not covered under warranty? i dont think i have any tranny issues......but im not 100% sure....uhhhhhhhh i meant transmission issues.......get your mind outta the gutter.....lol