GM CATCH CAN Warranty Denial PETITION

[Mr. Stacy]

Originally Posted by Tunamanz

That Chevrolet Customer Assistance Team is an absolute joke! All they do is document things and provide no real assistance or results. A totally worthless GM program!

I would also file a complaint with the attorney generals office in the OP's home state.

Signed

They were all chatty until I sent them the link to the petition, then they clammed up. Way over their pay grade. I am sure it went somewhere however as at least communication has been restored.

Attorney General in our state is next to worthless. I HAVE gotten traction with consumer protection issues with the BBB however. Also, no company likes to be publicly scorned, and while 500+ sigs might not seem like a lot in the grand scheme of things... it's actually 500+ owners and enthusiasts. That is a bigger "thing".

[maddoggyusa]

I emailed Patrick George at Jalopnik pointing to this thread... maybe they'll write an article help us get more signatures.

[tomlink]

Signed.

[L36L72LS3]

Originally Posted by Mr. Stacy

It's a long story here:

http://www.camaro5.com/forums/showthread.php?t=451361

But summarized here at CHANGE.ORG

Please SIGN the petition:

https://www.change.org/p/alicia-bole...edium=copyLink

UPDATE-5/10/16 1:45PM PST.
I just received this from GM in response to an on-line chat I had with GM Customer Service on Saturday. I was not expecting to be notified of any details, however this does acknowledge that they are aware of the petition and who it pertains to. Hopefully some progress.

Dear Stacy:

I wanted to follow up with you in regards to our chat and they petition that you mentioned. Our GM people have forwarded the feedback and it has been documented.

I am unable to comment on the specific's of another customer's concern.

Thank you,
Laura
Chevrolet Customer Assistance

UPDATE-5/9/16 3PM PST.
Hearing nothing from GM so far, I have begun submitting the issue to local network news affiliates. I will put forward the story to several stations and hope for a bite. I have done this in the past and have succeeded in getting three different issues aired on the major network stations in the Seattle area.

I will keep you all posted.


UPDATE-5/7/16
Here is an update. I found all the emails for:

Senior Vice President, Customer Experience, General Motors Company
Alicia Boler-Davis

Chairman & Chief Executive Officer, General Motors Company
Mary T. Barra

President, General Motors Company
Dan Ammann

President, North America, General Motors Company
Alan Batey

They will now all receive copies of the petition directly from CHANGE.ORG.

Also, please do not feel obligated to contribute money to help circulate the petition. If this does not get resolved quickly, we may need everybody to chip in a few bucks to retain a lawyer, but as of now, the petition is doing quite well.

Thanks to everybody who is helping. Get your friends and family to sign. Anybody who owns a GM vehicle is affected by this crap.

....until they give in.

I saw your petition from Change.Org.
I signed it and as a 40 yr long Chevrolet enthusiast and recent purchaser of a new ZL1, I supported you position and let them my feelings.

Keep us posted.
Jeff

[Low10nz]

Signed

[DonM]

Posted to Facebook

[qcman]

Signed!

[nosmr2]

A lesson learned in retail many years ago, it takes 13 times as much money to get a new customer as it does to keep the current one.

Someone care to do the math on 500 x 13.

[Tajefe Couple]

Originally Posted by Mr. Stacy

They were all chatty until I sent them the link to the petition, then they clammed up. Way over their pay grade. I am sure it went somewhere however as at least communication has been restored.

Attorney General in our state is next to worthless. I HAVE gotten traction with consumer protection issues with the BBB however. Also, no company likes to be publicly scorned, and while 500+ sigs might not seem like a lot in the grand scheme of things... it's actually 500+ owners and enthusiasts. That is a bigger "thing".

I've called GM before always the same sort of response, "we will look into that". Basically it seemed I was better going at the dealership directly. The dealer doesn't make as much on GM warranty work as from a customer, I'm told. When GM reimburses them it's like your health insurance paying a lower negotiated rate than you would have on your own, I've heard. GM reimburses them the lower rate and the dealership has to wait on those monies, I might have read somewhere. Not great motivation for the dealer to help the customer, if true. That's why I feel lucky to have a great dealership and try to develop a relationship with them.
That said why don't we all call GM and ask if installing a catch can could in any form void our warranties. Unless GM just simply wants to ignore customer inquiries, why not call?
His Dudeness do you have a good number to reach someone directly that might be able to help us GM owners answer this question?
Signed around #250

[rontammy0]

And somebody on another forum had the balls to call camaro5 a hater forum. This whole process is impressing the hell out of me.

[vinman]

Signed!!!

[Mr. Stacy]

IDK, after going through this process it occurred to me that GM is simply LOOKING for excuses to void warranties. I suppose all those office buildings full of paper-pushers need something to do (see attachment).

In a perfect world, the car company would be more customer service oriented and give the customer the benefit of the doubt when it comes to quality issues. Especially known issues.

This doesn't bode well for my faith that a warranty is worth more than something to wipe my ass with. And you shouldn't have to kiss GM's dirty ass (IE DeMod) to get them to honor said warranties. More so if your "mods" are merely devices designed to protect and enhance your engine.

I realize that a company can't continue to warranty a power-train with extensive mods, or even one, if it's something that could actually cause premature failure. So maybe a standard needs to be created.

"GM Certified Mod" or some other such designation that will ensure it will not affect your warranty. It could be funded by paying a slightly higher price so that GM gets a cut from each sale for the trouble of getting it certified.

But, the case at hand is an example of what they can, and will do. The only sure way to avoid it, is to De-Mod. Sure, they may have to prove the part caused the issue, but by that time, the damage is done and good luck getting it handled. Do we REALLY want to buy cars from companies that look for reasons to screw you out of your warranty?

This is my first Chevy in a long time. My last new car was a '12 Lincoln MkZ an '07 Edge and an '06 Ranger. And I still own two Fords. I bought all three from different dealerships, but I can tell you what... I was NEVER treated with anything less than the utmost respect. There were a few issues, but the dealership that serviced my cars (most times not the one I bought from) went ABOVE my expectations every single time. Yes sir, thank you sir, anything else you need?

Likely to be my last Chevy if I hear any more of this BS from GM. And I am no kind of prophet, but I can't see a company with a sordid reputation on warranty work surviving very long... Everything should be happy, peppy and bursting with love.

Bailout my ass. Too big to fail? We'll see. Texaco, Enron, AIG... GM?

[sherob]

My ex worked for Getty Oil when Texaco bought them out... bad times.

You forgot MCI/Worldcom...

[95birdible]

Why not? He is the chief engineer for the Camaro. Plus, his words came back to bite him about the durability of the 5th Gen convertibles. Maybe he could provide some contacts. I am sure he will not discuss anything due to stepping on corporate toes.