Thoughts on the deleted 'order info. and consensus"......

[Lord Grey]

Originally Posted by Speedy1975

There in lies my problem. You paid MSRP I guess for this car? And now the dealer doesn't have time to deal with you? That's BS.

Being the receiving end of the poor responses, of course I agree with you.

I have to remind myself that this is probably a unique situation for the dealer. They don't deal with preorder events like this very often, where the car isn't yet in production. They also appear to be entirely clueless about what it takes to make an enthusiast happy. They just want to sell cars, and they obviously expect their customers to just buy them. Forget all this other stuff about following the internals of the order process, debating over ABL or whatnot.

I know I'm too lenient with the dealer. It's what keeps my irritation in check, though.

[Rodrunner]

No one has paid for the car yet, MSRP or any other price. Some dealers evidently feel they have you over a barrel because you want the car and would not willingly back out. Agreed, that's not right, and the more I hear of that kind of crap, the better I feel about my dealer.

Originally Posted by 2SSRS

called my dealer today and out of 29 car Allocation did not get a consensus in the last 2 weeks is that BS or Not, he sad that next Thursday maybe
My dealer may be an idiot or GM dos not tell the dealers all at the same time ?

That's hard to believe. I've heard of two dealerships with more than 20 allocations that each got around 6 cars this concensus. Now my dealer only has 5 total and did get 0. But....who knows what mysterious ways GM works in?

[Lord Grey]

Originally Posted by Rodrunner

I've heard of two dealerships with more than 20 allocations that each got around 6 cars this concensus. Now my dealer only has 5 total and did get 0. But....who knows what mysterious ways GM works in?

For what it's worth: When I ordered my car, the dealer said they had 26 in their allocation. My sales guy said they got only one for the March consensus.

[RPO_Z28]

You have to be a little fair with the dealer in situations he/she can't control.

Customers who pre-ordered their Camaro should have been furnished with an order number and a copy of the order workbench sheet immediately. No excuse for the dealer not to give you that. When you call the dealer for the status of your order, all they can tell you is what they are being told by GM.

That being said, you can't give the dealer a hard time if you are order number 7 and you want an answer as to when your car is getting built. The dealer doesn't know that at this time.

If the initial dealer estimated Camaro amount is 9, yet he only earns one for any weekly cycle, he doesn't need 15 people calling and saying "Is that one mine???" When you placed the pre-order, it should have been explained how the process works. If the dealer didn't do that, and you didn't ask, tsk, tsk, tsk!

Wait until these cars get built and start to get shipped. I want to see those threads. "MY CAR IS SHIPPED. WHERE IS IT? CAN'T YOU CAL THE FACTORY AND SEE WHERE IT IS??? WAAHHHHHHH!!!!!"

GM will tell you a car is shipped and it's still sitting in a holding yard. Your dealer can't control that. When the car arrives, that's when it's here. Busting your salesperson and/or manager's balls to find your car in transit is only going to sour your transaction. Give them a break. If GM doesn't give the dealer the info you want, that's nt the dealer's fault.

Just learn to be a little more patient with the dealer. They are not all idiots.

[Angrybird 12]

Originally Posted by RPO_Z28

You have to be a little fair with the dealer in situations he/she can't control.

Customers who pre-ordered their Camaro should have been furnished with an order number and a copy of the order workbench sheet immediately. No excuse for the dealer not to give you that. When you call the dealer for the status of your order, all they can tell you is what they are being told by GM.

That being said, you can't give the dealer a hard time if you are order number 7 and you want an answer as to when your car is getting built. The dealer doesn't know that at this time.

If the initial dealer estimated Camaro amount is 9, yet he only earns one for any weekly cycle, he doesn't need 15 people calling and saying "Is that one mine???" When you placed the pre-order, it should have been explained how the process works. If the dealer didn't do that, and you didn't ask, tsk, tsk, tsk!

Wait until these cars get built and start to get shipped. I want to see those threads. "MY CAR IS SHIPPED. WHERE IS IT? CAN'T YOU CAL THE FACTORY AND SEE WHERE IT IS??? WAAHHHHHHH!!!!!"

GM will tell you a car is shipped and it's still sitting in a holding yard. Your dealer can't control that. When the car arrives, that's when it's here. Busting your salesperson and/or manager's balls to find your car in transit is only going to sour your transaction. Give them a break. If GM doesn't give the dealer the info you want, that's nt the dealer's fault.

Just learn to be a little more patient with the dealer. They are not all idiots.

I could agree with what you are saying but when you have a dealer that e-mails one customer and tells him he has moved from 7th to third and his car will be the first to be pulled in the next concensus, and a second customer asked if he has been moved up the list (when he started out right behind the first one)and he gets no answer what so ever, what is the second customer supposed to think?
Maybe because the first customer ordered a 2SS and the second customer ordered a lowly LS.. The second customer gets no respect..

Listen I have ordered 2 Saturn Skys, and on both the dealer kept me completely up to date witht he order status, and where i stood in line for my order to get pulled.. now I don't think it is too much to ask of a dealer, it is not like they are covered up in business rignt now anyway.

[RPO_Z28]

Originally Posted by Skyman 08

I could agree with what you are saying but when you have a dealer that e-mails one customer and tells him he has moved from 7th to third and his car will be the first to be pulled in the next concensus, and a second customer asked if he has been moved up the list (when he started out right behind the first one)and he gets no answer what so ever, what is the second customer supposed to think?
Maybe because the first customer ordered a 2SS and the second customer ordered a lowly LS.. The second customer gets no respect..

Listen I have ordered 2 Saturn Skys, and on both the dealer kept me completely up to date witht he order status, and where i stood in line for my order to get pulled.. now I don't think it is too much to ask of a dealer, it is not like they are covered up in business rignt now anyway.

Again, the world for dealers doesn't revolve around Camaro. You don't know what other deals any dealer is working on or whether or not they are busy or slow.

What exactly is the scenario above? So do you have all the details or is it a "what if" situation? I know this. If a dealer has 5 orders. Gets his weekly allocation on a Thursday and runs a Pass One. Order 1 is on constraint and customer is steadfast on equipment. Number 2 can move up to number 1's place but is out of town. Dealer calls number 3 to move up to number 1 now, etc. This all has to happen by Tuesday so the dealer doesn't lose the order. It's alot to manage but the bottom line is there is only so much the dealer can do. Now if they are not doing what they are supposed to do without outside influences beyond their control (GM, customer, shipping, etc.), then they should be held accountable.

[mmarcum]

It's not a 'what if' situation. I'm the other one that ordered at the same dealer, I ordered the 2SS.

[RPO_Z28]

Originally Posted by mmarcum

It's not a 'what if' situation. I'm the other one that ordered at the same dealer, I ordered the 2SS.

So what did the dealer do? How was you order affected?

[mmarcum]

The point Skyman was trying to make is the dealership has responded to my calls/emails but are ignoring him, which isn't the right thing to do. When I preordered, I was 7th out of 13. I've now moved up to 3rd due to cancellations (which has also affected Skyman's place in line) and they've informed me on it. Whereas when he tries to contact, through email like I did, or in person, they just ignore or blow him off.

[teamlynn1]

I for one am glad you took that info down, I didnt like that little shits attitude from post #1 nor did I like how he insinuated he was the only "honest" dealer giving out factual information. Some info is proprietary and should be received from your dealer. I do feel for some of these guys though it does appear that many other dealers are lacking in getting the info out :( I am also thankful Scott for all of the information that you do get out to us Camaro enthusiast. It is far more than I remember ever seeing for any other vehicle launch I have been through so again thanks for all you and the team do!

[Angrybird 12]

Also it isn't like I have not purchased a car from this dealer before, I bought my HHR from them in 2007. It is the first car I have ordered from them. and I am hoping I hear something from them next week.
It's judt flustrating to know when they talk to one person and then give me the brush off. I just don't undestand why. It's also not like I am bugging them to death since I ordered I have made one visit back to the dealership and two e-mails. the visit was to change from black interior to gray, and the first e-mail I asked if they could just keep me informed of the order status., the second was asking about what position I was on the list now.

They had no problem answering the request for information on the Camaro BEFORE I ordered. but since I have ordered they have not given me any information.

On a positive note, We sold our Jeep yesterday, so now we don't have to worry about not getting much in trade for the Camaro

[RPO_Z28]

So at the same dealer, two different customers are dealing with two different salespeople? Or is the manager handling all of the Camaro customers and getting back to some and not the others?

It's too bad most guys are getting the run around at dealers. I think if you call your salesperson and they are off or don't get back to you, you should just call the manager and get the straight scoop.

Hopefully the incompetent dealers will at least get the cars ordered right.

[maxdmax]

fbodfather.
I am an Executive in a publicly traded company. I am happy, but at the same time surprised GM has been able to provide us the information the way it has on this site. Everyone here should be thankful GM is communicating on this forum. I do think if GM provided a website like they did for the Saturn Sky to check on the progress of the Camaro orders it would be less risk adverse than relying on the Dealers to speculate and provide miss information

[RPO_Z28]

maxdmax,

Are you saying when you call your dealer they ignore you? Are you dealing with the salesperson or the manager? I don't think that GM needs to babysit the dealers when all you have to do is have a good relationship with the salesperson / manager and NOT expect like they owe you the world.

Remember that the dealers know only has much as GM will tell them. Anything that is asked for nicely should be accomodated without question.

Just remember there are dealers that peruse this forum all the time and the more that evryone is saying that "you're dealer is an idiot" doesn't exactly help the relationship.

I will agree that most of the salespeople probably don't know enough about the ordering process but that's the manager's job to help them along.