Dealer uses My sold order to stock Showroom - Page 11 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

DkknightX · 05-22-2009, 07:30 PM

Quote:

Originally Posted by mutant chicken

Reading these threads is making me more nervous by the day.....

My wife and I have only a handshake deal with our dealer.....

He agreed to sell our 2SS/RS to us at msrp but refused to take a deposit or give us anything in writing although we have asked him repeatedly. We have bought our Tahoe from him ( paid cash ) and that went really well, but being in a farm community he deals mostly in trucks, so I think the Camaro is just a novelty for him. I get sort of random customer service from him, sometimes good, other times I get ahold of him at all for weeks ... it makes me nervous... heck, he erased our original Oct. 13th order when he tried to look it up, and had to reinput it in Jan. !!!!! Now we aren't getting our car until June !!!!! Kind of scary. I just hope that when the day finally gets here he is good for his word ( and handshake), because that is all we have....

You better head over to your dealer NOW and DEMAND to have it in writing or your next!

LabRat · 05-22-2009, 07:40 PM

Quote:

Originally Posted by JohnnyBfromPeoria

My email has been sent. I just asked if they were the dealership that ordered a 2010 Camaro for a customer and added a "market adjustment" fee on top of his MSRP. You know, the thing that happened today...

John B.

I went one further.

If they didn't, they have nothing to worry about.

"I have taken the liberty of copying the entire Camaro5 thread concerning a Dealer markup added to an existing Camaro 2SS order, when MSRP was agreed upon at the time of placement, and forwarded it to GM Marketing, as I have suggested all other members do.

If you did what is being posted about on the Camaro5 website, I hope GM pulls your franchise before close of business."

LabRat

(yeah, bait and switch pi55es me off)

Saving41 · 05-22-2009, 09:13 PM

Hi Everyone,
First and foremost, I would like to thank all of you who have entered this thread to offer support, advise, and in general a way for me to vent what has happened to me and my Camaro order at Putnam Chevrolet, Cadillac and Hummer in Burlingame California. As most of you are aware, I pre-ordered a Black on Black 1SS on 18 October 2008 with a deposit of $1000. The transaction was handled by Mr. Ed Cerepak, who i don't hold any ill feelings against (he is the one person who has treated me fairly through out the entire event). I have a work bench order number, a receipt on which is written for MSRP that was signed and dated by Ed. Remember at this time the MSRP was still not official by Chevrolet, so no firm number was assigned.
Over the next seven months I was kept informed about the progress of my car, and was happy to hear that the car had arrived yesterday 5-21-09. I was not informed at this time that any changes to my order had occured. Upon arrival, I was brought into the sales managers office to speak to Mike Ng. Once the figures were worked out, I was told that my SS was the first one the dealer has received. Due to the fact that it is a "hot car" the dealership would need more from me to complete the transaction. I was also told that the car had only an $800 mark up for the dealer profit at MSRP.

Long and short of it was I wouldn't budge on my agreed upon price of MSRP, and they would not honor MSRP. I waited until today to see if they would change their minds.

I called this morning to speak to Ed. He was still working on it, and would get back to me. I let him know that this thread was going on, and that maybe if the manager saw what was going on here (thanks again to all of you), it would show them that their response to me had some bearing on potential future sales/customers. Here is the funny part. Ed called me back at lunch, and said he is still hopeful..give him a little more time. within 2 minutes I got a text message "Car is sold no test drives grats". I responded "sold to me"? and received "They are parking it till you show to pick it up". Little did I know that this was not from Ed, but a very helpful member here (it's all good...was my mistake with the phone numbers).

Arriving at Putnam, I see my car out front and two gentlemen getting out of it. (Remember this was still my sold order, not their demonstration car). I had a family member go over to the car while I looked for Ed. He was surprised to see me (now I know why), and brought me into the dealership. Mr. Ng worked out the figures and then showed them to me $3K over MSRP.
I told him I thought we had a deal for MSRP and stated that this was a no go.

He went to speak to his boss, came back and asked for my card to return my deposit, they were not going to go through with the deal. All monies were then credited and I was basically shown the door.

I found out the two guys driving my car had given it a very spirited drive, and that they were possibly interested in buying for over $5k over sticker. (unable to confirm this fact, but pretty good speculation given the conversation that was overheard). So I guess that the managers thought that they had/or will have a better offer for my car, and left me to pound sand.

Not Gunshots, brawls, stabbings, or shouting occured, just the feeling like I have been bent over and given the treatment.

This experience has left me with a very bad taste in my mouth, and I only hope that it helps others avoid the disappointment I am feeling. I would not purchase from any dealer that chooses when or if they will honor their word or the words of their agent acting on their behalf, when the mood strikes them. Again thanks to all of you. I am working on my options available to me. Mindz Thank you!

mikenmar · 05-22-2009, 09:19 PM

Dude,

You are truly an Adult. A lot of people would have gone postal in that situation.

Here's hoping you find a better deal from another dealer. I'm just about to cancel my order with this dealer.

(PS - I'm still waiting for a response from the other poster who says the dealer is not liable for breaching a written, signed contract -- what law allows them to do this? It certainly isn't the usual contract law.)

Captain Awesome · 05-22-2009, 09:21 PM

LET THOSE JERKS HAVE IT YOU GUYS!

THIS CANNOT STAND!

Kenny · 05-22-2009, 09:26 PM

I move that Putnam should be removed from the "MSRP and under" thread immediatly.......

hiway61revisted · 05-22-2009, 09:29 PM

Quote:

Originally Posted by Saving41

I had an agreement for MSRP on the sold order. " I know that we agreed upon MSRP, but we are not making enough profit on this HOT car.
I know that I am pretty much screwed,
I don't blame the salesman .

Look, call a lawer and forget about handling this yourself. your only screwed if you let someone tell you what is going to happen ! the saleman is a putz forget him, have lawyer sue them, plain and simple

djinva · 05-22-2009, 09:32 PM

I just sent them an email and let them know how dishonorable this is. I hope GM kicks them to the crub, they give GM a bad name.

bdebde · 05-22-2009, 09:35 PM

These extortionist dealers are just plain crooks! We should hire a Camaro5 "enforcer" to start breaking some kneecaps!

KJS · 05-22-2009, 09:44 PM

Everytime I read about these Bastards doing this to people picking up their cars makes me want to...well I'll get banned if I say it, but I'm ready to..., well I don't want to get banned.....

I'm emailing Putnam .

We gotta have a plan for our fellow Camaro5 folks.

Any ideas besides flooding the bastards with emails?

Bullitt · 05-22-2009, 09:46 PM

Can someone explain to me the reason for signing an agreement and putting down a deposit if it doesn't mean jack chit? This is totally F'd up.

jachevy28 · 05-22-2009, 09:50 PM

I don't think I would handle that as civil as the OP has. It really sucks that GM has created this whole pre-order saga, then when the dealers who represent their product turn it into a stress and fear-induced nightmare, they claim they can't touch them or discipline them. Shame. I'd like to see what would happen if the distribution network for my company starting treating building contractors like crap. That branch wouldn't last long.

heinzd01 · 05-22-2009, 09:50 PM

Thanks for the update Saving41. I would imagine this is disheartening for you. Hopefully there will still somehow end up being a great new Camaro in your near future.

HeatherR · 05-22-2009, 09:51 PM

An email is a good start...Just remember to keep it professional...It will have a bigger impact that way. I sent mine...

We may not be able to save this car, but at least let the dealership know that they can not get away with not honoring a contract without a lot of bad PR!

05-22-2009, 09:26 PM	#146
Kenny Drives: 2010 SS RS IOM M6 Join Date: May 2009 Location: Brampton Ontario Posts: 246	I move that Putnam should be removed from the "MSRP and under" thread immediatly....... __________________ Delivered July 30 2009

05-22-2009, 09:32 PM	#148
djinva Bow Tie Fan Drives: 16 Camaro 2SS Join Date: Jan 2009 Location: Dublin VA Posts: 318	I just sent them an email and let them know how dishonorable this is. I hope GM kicks them to the crub, they give GM a bad name. __________________ 16 Camaro 2SS 6M 60 Impala LS power 22 2500 HD Duramax 14 Caprice PPV 6.0 Instagram: dj_sarv

05-22-2009, 09:44 PM	#150
KJS Drives: '10 RJT,'95&'14 Vette Join Date: Feb 2009 Location: Cut Throat, NY Posts: 1,722 View My Garage	This S#@T with these Stealerships has to STOP! Everytime I read about these Bastards doing this to people picking up their cars makes me want to...well I'll get banned if I say it, but I'm ready to..., well I don't want to get banned..... I'm emailing Putnam . We gotta have a plan for our fellow Camaro5 folks. Any ideas besides flooding the bastards with emails? __________________ *"As ye sow, so shall ye reap" - Me* Mine at sunset

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05-22-2009, 09:13 PM	#143
Saving41 Drives: IBM 1SS Join Date: Apr 2009 Location: SF Bay Area Posts: 218	Hi Everyone, First and foremost, I would like to thank all of you who have entered this thread to offer support, advise, and in general a way for me to vent what has happened to me and my Camaro order at Putnam Chevrolet, Cadillac and Hummer in Burlingame California. As most of you are aware, I pre-ordered a Black on Black 1SS on 18 October 2008 with a deposit of $1000. The transaction was handled by Mr. Ed Cerepak, who i don't hold any ill feelings against (he is the one person who has treated me fairly through out the entire event). I have a work bench order number, a receipt on which is written for MSRP that was signed and dated by Ed. Remember at this time the MSRP was still not official by Chevrolet, so no firm number was assigned. Over the next seven months I was kept informed about the progress of my car, and was happy to hear that the car had arrived yesterday 5-21-09. I was not informed at this time that any changes to my order had occured. Upon arrival, I was brought into the sales managers office to speak to Mike Ng. Once the figures were worked out, I was told that my SS was the first one the dealer has received. Due to the fact that it is a "hot car" the dealership would need more from me to complete the transaction. I was also told that the car had only an $800 mark up for the dealer profit at MSRP. Long and short of it was I wouldn't budge on my agreed upon price of MSRP, and they would not honor MSRP. I waited until today to see if they would change their minds. I called this morning to speak to Ed. He was still working on it, and would get back to me. I let him know that this thread was going on, and that maybe if the manager saw what was going on here (thanks again to all of you), it would show them that their response to me had some bearing on potential future sales/customers. Here is the funny part. Ed called me back at lunch, and said he is still hopeful..give him a little more time. within 2 minutes I got a text message "Car is sold no test drives grats". I responded "sold to me"? and received "They are parking it till you show to pick it up". Little did I know that this was not from Ed, but a very helpful member here (it's all good...was my mistake with the phone numbers). Arriving at Putnam, I see my car out front and two gentlemen getting out of it. (Remember this was still my sold order, not their demonstration car). I had a family member go over to the car while I looked for Ed. He was surprised to see me (now I know why), and brought me into the dealership. Mr. Ng worked out the figures and then showed them to me $3K over MSRP. I told him I thought we had a deal for MSRP and stated that this was a no go. He went to speak to his boss, came back and asked for my card to return my deposit, they were not going to go through with the deal. All monies were then credited and I was basically shown the door. I found out the two guys driving my car had given it a very spirited drive, and that they were possibly interested in buying for over $5k over sticker. (unable to confirm this fact, but pretty good speculation given the conversation that was overheard). So I guess that the managers thought that they had/or will have a better offer for my car, and left me to pound sand. Not Gunshots, brawls, stabbings, or shouting occured, just the feeling like I have been bent over and given the treatment. This experience has left me with a very bad taste in my mouth, and I only hope that it helps others avoid the disappointment I am feeling. I would not purchase from any dealer that chooses when or if they will honor their word or the words of their agent acting on their behalf, when the mood strikes them. Again thanks to all of you. I am working on my options available to me. Mindz Thank you!

05-22-2009, 09:19 PM	#144
mikenmar Drives: Camaro 1LT Join Date: May 2009 Location: California Posts: 232	Dude, You are truly an Adult. A lot of people would have gone postal in that situation. Here's hoping you find a better deal from another dealer. I'm just about to cancel my order with this dealer. (PS - I'm still waiting for a response from the other poster who says the dealer is not liable for breaching a written, signed contract -- what law allows them to do this? It certainly isn't the usual contract law.)

05-22-2009, 09:21 PM	#145
Captain Awesome Account Suspended Drives: 2010 Camaro 2SS/RS Join Date: Apr 2008 Location: New York Posts: 3,746	LET THOSE JERKS HAVE IT YOU GUYS! THIS CANNOT STAND!

05-22-2009, 09:35 PM	#149
bdebde That's All Folks Drives: '87 Z-28 Join Date: Apr 2009 Location: Inavandownbytheriver, WA Posts: 36	These extortionist dealers are just plain crooks! We should hire a Camaro5 "enforcer" to start breaking some kneecaps!

05-22-2009, 09:46 PM	#151
Bullitt Drives: Horse & Buggy Join Date: Jan 2008 Location: MI Posts: 153	Can someone explain to me the reason for signing an agreement and putting down a deposit if it doesn't mean jack chit? This is totally F'd up.

05-22-2009, 09:50 PM	#152
jachevy28 Camaro. Is. Life. Drives: 2016 1SS Join Date: Oct 2008 Location: Greer, SC Posts: 278	I don't think I would handle that as civil as the OP has. It really sucks that GM has created this whole pre-order saga, then when the dealers who represent their product turn it into a stress and fear-induced nightmare, they claim they can't touch them or discipline them. Shame. I'd like to see what would happen if the distribution network for my company starting treating building contractors like crap. That branch wouldn't last long.

05-22-2009, 09:50 PM	#153
heinzd01 Drives: 2010 SS RS, 1976 Type LT Join Date: Sep 2008 Location: Jamestown, OH (East of Dayton) Posts: 1,275 View My Garage	Thanks for the update Saving41. I would imagine this is disheartening for you. Hopefully there will still somehow end up being a great new Camaro in your near future.

05-22-2009, 09:51 PM	#154
HeatherR Drives: 2009 CTS, 2008 Solstice GXP Join Date: Oct 2008 Location: Keller, TX Posts: 769 View My Garage	An email is a good start...Just remember to keep it professional...It will have a bigger impact that way. I sent mine... We may not be able to save this car, but at least let the dealership know that they can not get away with not honoring a contract without a lot of bad PR!