WORST SERVICE GUY EVER!!!

[6liter]

Originally Posted by stangkilr

You are correct you should never call a customer and confront them about the bad survey in that manner. Might call and ask them what to do next time to make sure they are completely satisfied.

So is it better not to do the survey at all? Then would the people get their full paycheck?

[coolman]

That service manager should be fired for calling a customer and talking to him in that matter. That is totally uncalled for. Those survey's are worthless if your not allowed to fill them out truthfully without getting harassed. I won't be filling them out any more good or bad.

[JoshBobGuptaMarley]

Priceless!

[Supermaro585HP]

I always fill mine out when I get them. I have to say that by me doing this they know that I will be filling it out and they better take care of me. I agree that was BS for calling like that. I always give the best marks because they treat me good.

[stangkilr]

Originally Posted by 6liter

So is it better not to do the survey at all? Then would the people get their full paycheck?

Not at all, if indeed you are treated bad by a dealership or advisor they need to be told. Instead of filling out the survey right away you might call the advisor and tell him you are filling out the survey but you dont think you can mark it all completely satisfied. See what they can do for you. Give them a chance to meet your standards. Thats what id want a customer to do with me if ever in that situation. With that being said....I would never call someone back like this guys did in question.

[buzzy56]

Originally Posted by stangkilr

Not at all, if indeed you are treated bad by a dealership or advisor they need to be told. Instead of filling out the survey right away you might call the advisor and tell him you are filling out the survey but you dont think you can mark it all completely satisfied. See what they can do for you. Give them a chance to meet your standards. Thats what id want a customer to do with me if ever in that situation. With that being said....I would never call someone back like this guys did in question.

I like your approach.It makes the most sense & benefits both parties.

[clg_98ta]

So much for anonymous surveys...

[Awesome_SS]

Yeah...I filled out one those surveys to rate the service department on how satisfied I was with my experience at their dealership. I gave them all high marks, but in the comments section I suggested that they add more staff to help answer the phones, because I could not find out the status of my car after calling three times between the hours of 1-3pm. I was trying to make arrangements for someone to drop me off to get my car and needed to let my ride know the time. Well, the next time I showed up at the service department, the service manager confronts me about giving his department negative marks. I didn't think it was negative nor did I word it that way. I just suggested more help to answer the phones, which I have had some trouble in the past, because people need to make plans for pick up. The service manager never spoke to me again after that or even to say hello when he sees me standing at the counter. I was invisible to him after that. But yeah... those guys get up tight.

[kcobean]

I'd contact the manager and tell him that thanks to this douchebag, you'll be taking your business elsewhere. That was classless and uncalled for.

I don't give a shit what I did to you, I'm still the customer. Unless I'm being disrespectful or confrontational, you smile and say thanks for your business. If you can't call and ask what went wrong that I scored you less than completely satisfied in a professional manner, then I don't need to continue bringing my car to your dealership, plain and simple.

Screw that guy.

[Big Rob]

Wow he saved you $56 and you cost him $500? Who cahrges to re-set tire sensors? It takes less than 2 minutes to do that. The guy is a dousche and probably deserves to loose more than just $500. He should loose his job!! I think you should still go back there and now that you know how it works milk the bastard for what ever you can get. Man I hate people like that. I have saved a real crappy message from a dealership on my phone for a while and have contemplated putting it on youtube or sending it directly to GM. It could get interesting.

[daveagogo1]

Wow. If i got that call he would be losing his dignity along with that $500. Gotta love a guy who flexes his VM muscles. I would go to the dealership ASAP ask for the manager and replay that message for everyone to hear.

Uncalled for and down right ridiculous.

[austinjames]

play it back to his boss

[6liter]

You guys got me thinking about going back to the dealership and playing for his boss. Part of me hates to see this guy lose his job or something.

[rodscamaro]

Originally Posted by 6liter

You guys got me thinking about going back to the dealership and playing for his boss. Part of me hates to see this guy lose his job or something.

I would let it go, nobody is perfect and he may have had a bad day. What he did wasn't right, but people are human, they make mistakes and you don't know what's going on in his life. He could be under a lot of financial distress and he made the mistake of taking it out on you. If you choose to go the other route, I would call him back first to see what his position now is. If he still has a bad attitude then it confirms your decision.