Gm customer service - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

He11bent · 04-11-2013, 12:54 AM

Quote:

Originally Posted by el ess X

In my experience, not much. They thank you for buying a GM product, they'll call the dealer and then call you back if you're lucky and tell you not much of anything. If they have helped anyone, then great. But it's not much more than a call center based on personal experience. They always tell you to call them with any concerns, but it quickly turns into a brick wall.

To put it simply, I haven't heard or read a whole lot about how much of a great help customer service was for people. Not saying they're not helping someone, but it was never me.

Disagree. Brandon set me up with an eval from my dealership which was worthless. I PM'd him a second time on escalating internally or if i needed to go the BBB route. I got a call in a day or so from an 'executive customer rep' she set everything up and got the top changed in pretty short order. I recommend hitting up one of the other reps first. BBB if that doesn't work. Good luck!

Chevrolet Customer Svc · 04-11-2013, 02:37 PM

Hello everyone,

Just want to make sure you know that it's our goal to provide outstanding customer service and address any issues you may have. We want to extend ourselves to anyone who may have concerns. Please contact us with any inquiries. We look forward to hearing from you at any time.

William R. and Reggie B.
Chevrolet Customer Care

Rhyder · 04-11-2013, 03:06 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Hello everyone,

Just want to make sure you know that it's our goal to provide outstanding customer service and address any issues you may have. We want to extend ourselves to anyone who may have concerns. Please contact us with any inquiries. We look forward to hearing from you at any time.

William R. and Reggie B.
Chevrolet Customer Care

Do you have direct emails or business phone numbers? or can we only contact you through PM's on this forum? I don't have an issue yet, but I get the feeling I might have one next week.

95birdible · 04-11-2013, 03:15 PM

I concur. Enough lip service from these reps. Provide us an actual email address that it @gm.com or a phone number to contact you. Otherwise it could be any troll on here. And while your at it, pass this up the chain of command. The dealerships need to stop blaming the customer for the problems on their car. What ever happened to the customer is always right?

bw26ss · 04-11-2013, 03:17 PM

i think everyone needs to stop bashing customer service, geez.

95birdible · 04-11-2013, 03:19 PM

Why? If you had shitty service from them, would you praise them? I wouldn't. If I had great service, I would make note of it in a public forum. Some have had great service, others not so much.

bw26ss · 04-11-2013, 03:23 PM

Quote:

Originally Posted by 95birdible

Why? If you had shitty service from them, would you praise them? I wouldn't. If I had great service, I would make note of it in a public forum. Some have had great service, others not so much.

they don't have to post up on these forums, consider it a priviledge

95birdible · 04-11-2013, 03:50 PM

If they are under the direction of their superiors to post here, then yes they have to. It is their job to do so. Me and you choose to be here or not. They do not have that choice. Same with the ones on Facebook. It is their job to be there.

Chevrolet Customer Svc · 04-11-2013, 04:03 PM

Rhyder,

We encourage you to contact us by private message if you have any issues with your vehicle as we are monitoring this forum. If anyone should find a need to contact us by email, then the appropriate address is socialmedia@gm.com. Also, as part of GM Social Media, we want to assure you that customer service is a priority in an effort to enhance the customer experience.

William R. and Reggie B.
Chevrolet Customer Care

95birdible · 04-11-2013, 04:13 PM

Thanks for giving us an email address finally. It has been asked for in the past only to be told we do not give that out. Kudo's to William and Reggie!!!!

Lazzzr · 04-11-2013, 07:47 PM

I've now gotten the return phone call from William from chevy cust service with an update. He has not been able to get a return call from my selling dealer so he has handed it over to a service rep at gm who will handle my concerns directly. This is all within the week from my first contact with him. I feel good about how it's being handled so far.

04-11-2013, 02:37 PM	#16
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Hello everyone, Just want to make sure you know that it's our goal to provide outstanding customer service and address any issues you may have. We want to extend ourselves to anyone who may have concerns. Please contact us with any inquiries. We look forward to hearing from you at any time. William R. and Reggie B. Chevrolet Customer Care __________________ For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html

04-11-2013, 03:15 PM	#18
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	I concur. Enough lip service from these reps. Provide us an actual email address that it @gm.com or a phone number to contact you. Otherwise it could be any troll on here. And while your at it, pass this up the chain of command. The dealerships need to stop blaming the customer for the problems on their car. What ever happened to the customer is always right? __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

04-11-2013, 03:19 PM	#20
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Why? If you had shitty service from them, would you praise them? I wouldn't. If I had great service, I would make note of it in a public forum. Some have had great service, others not so much. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

04-11-2013, 03:50 PM	#22
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	If they are under the direction of their superiors to post here, then yes they have to. It is their job to do so. Me and you choose to be here or not. They do not have that choice. Same with the ones on Facebook. It is their job to be there. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

04-11-2013, 04:03 PM	#23
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Rhyder, We encourage you to contact us by private message if you have any issues with your vehicle as we are monitoring this forum. If anyone should find a need to contact us by email, then the appropriate address is socialmedia@gm.com. Also, as part of GM Social Media, we want to assure you that customer service is a priority in an effort to enhance the customer experience. William R. and Reggie B. Chevrolet Customer Care __________________ For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html

04-11-2013, 03:17 PM	#19
bw26ss Banned Drives: ss camaro Join Date: Jul 2012 Location: usa Posts: 876	i think everyone needs to stop bashing customer service, geez.

04-11-2013, 04:13 PM	#24
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Thanks for giving us an email address finally. It has been asked for in the past only to be told we do not give that out. Kudo's to William and Reggie!!!! __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

04-11-2013, 07:47 PM	#25
Lazzzr Drives: Can't upload new car pics!! Join Date: Apr 2011 Location: Long Island,NY Posts: 68 View My Garage	On the right track I've now gotten the return phone call from William from chevy cust service with an update. He has not been able to get a return call from my selling dealer so he has handed it over to a service rep at gm who will handle my concerns directly. This is all within the week from my first contact with him. I feel good about how it's being handled so far.