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Vicster · 07-12-2013, 09:47 AM

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Sven59 · 07-12-2013, 09:59 AM

I think you just solved your problem. I am sure they will take care of you once they find they have been called out. If they are a good business they will apologize and make it right.

2012-1822 · 07-12-2013, 10:44 AM

Quote:

Originally Posted by Sven59

I think you just solved your problem. I am sure they will take care of you once they find they have been called out. If they are a good business they will apologize and make it right.

If they are a good business they should have already made it right already.

OP all I an say is can you go directly to Oracle, and then not buy from Phastek ever, I haven't, but this review tends to want me to not to.

So not related, but I bought a cigar humidor from my local shop. He installed nice "humidors" and a gauge in it for me and then cured it which he usually charges $10 for, did that for free. I got it home and one of the humidors leaked inside my box. So I took it back up there and he took it out, got a brand new one out of the box, installed it, bam, done. I don't know what he did about the faulty part, but needless to say I pretty much only shop at that cigar store. That's how a business should handle an issue like that.

Sven59 · 07-12-2013, 10:48 AM

Quote:

Originally Posted by 2012-1822

If they are a good business they should have already made it right already.

OP all I an say is can you go directly to Oracle, and then not buy from Phastek ever, I haven't, but this review tends to want me to not to.

So not related, but I bought a cigar humidor from my local shop. He installed nice "humidors" and a gauge in it for me and then cured it which he usually charges $10 for, did that for free. I got it home and one of the humidors leaked inside my box. So I took it back up there and he took it out, got a brand new one out of the box, installed it, bam, done. I don't know what he did about the faulty part, but needless to say I pretty much only shop at that cigar store. That's how a business should handle an issue like that.

Exactly, customer service is almost as important as product quality.

Ladykiller · 07-12-2013, 11:46 AM

If you ordered them with a credit card such as VISA, make a complaint through them to cancel the charges, or something to that effect. Been there, done that, it works.

Sugar's ZL1 · 07-12-2013, 12:55 PM

Started to order some mods from Houston Phastek and went somewhere else.
I'm going to have some Oracle mods done, but I'll do it on a drive to Metarie, LA
come December.

Sven59 · 08-02-2013, 01:50 PM

Quote:

Originally Posted by Vicster

Contacted the credit card co. and requested a refund for the side markers. I provided the requested pictures and info. but never heard back from Oracle or Phastek after leaving more voice messages and e-mails.

So to date Phastek called back twice...
Oracle never contacted me... SAD!!!

So much for buying anymore of their products......

That sucks, but if you want to be in business you have to take care of the customer!

jbotta · 08-02-2013, 03:57 PM

Yes, That sucks, I know the feeling well, Quality control sucks with everything, Can't believe how much this happens, The side markers is my next mod, Wonder if they made a bad batch of them. I have ordered from PHASTEK before with no problem's, Just goes to show how Things are done. You can't wait for the parts to come in , You open the box and it's all JACKED up. Hope everything gets worked out for you because im looking at doing my side markers and Phastek was on my list of vendors to buy from.

charlietuna · 08-02-2013, 04:45 PM

Try show stoppers. They fit perfect.

Ricardo@Phastek · 08-02-2013, 05:02 PM

OP -

I'm sorry I didn't see this thread earlier or I would have been able to grab the attachments from here. My last correspondence to you via e-mail noted that I did not receive the pictures. They clearly show here that the tab was not molded correctly. On Monday morning, I will contact Oracle, and see what I can do to rectify the issue. They are one of the vendors attending Camaro5 Fest at this time.

jbotta · 08-02-2013, 05:16 PM

Quote:

Originally Posted by charlietuna

Try show stoppers. They fit perfect.

That looks awesome, I have to get some.

joes407 · 08-03-2013, 07:18 AM

As i have said before ALL vendors do have problems with quality control. im sure as with all the vendors here you will be made happy in the end even though it may not have been in the time frame you had hoped or expected. Good luck

jbotta · 08-03-2013, 08:24 AM

Quote:

Originally Posted by joes407

As i have said before ALL vendors do have problems with quality control. im sure as with all the vendors here you will be made happy in the end even though it may not have been in the time frame you had hoped or expected. Good luck

Yes joe I agree, This forum is awesome to get information from. I also want to get the side markers from PHASTEK, Waiting to see if they take care of him. As you know how RX took good care of me with my catch can, So even the top vendors have quality problems and they know with this forum we will know about it. Phastek is on this forum I am waiting to see what happens before I order my side markers from them.

mmarx82 · 08-03-2013, 04:27 PM

The tabs are junk on the oracle side markers. I've had to fix all mine with epoxy and its been just over a year. There is a reason they don't warranty them if the tab breaks... One tab has completely broken off on mine. I'm going to use Velcro to hold it in for now on. Most likely will have to do that for all of them soon.

07-12-2013, 09:47 AM	#1
Vicster 1000hp is NEVER Enough! Drives: 13' ZL1 Join Date: Jan 2013 Location: Seattle Posts: 662 View My Garage	. . Last edited by Vicster; 10-10-2014 at 12:43 AM.

07-12-2013, 09:59 AM	#2
Sven59 HAMMER PILOT Drives: 13 ZL1#182, 85 CJ7, 16 Silverado Join Date: Nov 2011 Location: Tucson AZ Posts: 4,386	I think you just solved your problem. I am sure they will take care of you once they find they have been called out. If they are a good business they will apologize and make it right. __________________ "DO YOU WANT ME TO PUT THE HAMMER DOWN?" Last edited by Sven59; 07-12-2013 at 10:16 AM.

07-12-2013, 12:55 PM	#6
Sugar's ZL1 Ron and Sugar Drives: 2013 Black ZL1 Vert A6 Join Date: May 2013 Location: DFW Posts: 108	Started to order some mods from Houston Phastek and went somewhere else. I'm going to have some Oracle mods done, but I'll do it on a drive to Metarie, LA come December. __________________ I Love My 08 Pek a Poo

08-02-2013, 04:45 PM	#9
charlietuna Drives: 2013 ZL1 Join Date: Jul 2012 Location: Chicago, IL Posts: 1,342 View My Garage	Try show stoppers. They fit perfect. Attached Images __________________ Laus Deo

08-03-2013, 04:27 PM	#14
mmarx82 Drives: '12 ZL1 #1609 Join Date: Feb 2010 Location: Georgia Posts: 1,762	The tabs are junk on the oracle side markers. I've had to fix all mine with epoxy and its been just over a year. There is a reason they don't warranty them if the tab breaks... One tab has completely broken off on mine. I'm going to use Velcro to hold it in for now on. Most likely will have to do that for all of them soon. __________________ Life is too short to drive cars that suck. My build Thread

07-12-2013, 11:46 AM	#5
Ladykiller Drives: 2013 Camaro ZL1 Join Date: May 2013 Location: WA Posts: 104	If you ordered them with a credit card such as VISA, make a complaint through them to cancel the charges, or something to that effect. Been there, done that, it works.

08-02-2013, 03:57 PM	#8
jbotta Drives: Camaro ZL1 Join Date: Jan 2012 Location: Dyer, IN Posts: 1,130 View My Garage	Yes, That sucks, I know the feeling well, Quality control sucks with everything, Can't believe how much this happens, The side markers is my next mod, Wonder if they made a bad batch of them. I have ordered from PHASTEK before with no problem's, Just goes to show how Things are done. You can't wait for the parts to come in , You open the box and it's all JACKED up. Hope everything gets worked out for you because im looking at doing my side markers and Phastek was on my list of vendors to buy from.

08-02-2013, 05:02 PM	#10
Ricardo@Phastek Drives: the boss nuts.... Join Date: Aug 2012 Location: Houston, TX Posts: 1,428	OP - I'm sorry I didn't see this thread earlier or I would have been able to grab the attachments from here. My last correspondence to you via e-mail noted that I did not receive the pictures. They clearly show here that the tab was not molded correctly. On Monday morning, I will contact Oracle, and see what I can do to rectify the issue. They are one of the vendors attending Camaro5 Fest at this time.

08-03-2013, 07:18 AM	#12
joes407 Drives: 2014 ZL1m6 red hot #569 Join Date: Dec 2009 Location: florida Posts: 2,422	As i have said before ALL vendors do have problems with quality control. im sure as with all the vendors here you will be made happy in the end even though it may not have been in the time frame you had hoped or expected. Good luck