The Dealer Took My Order For Themselves! - Page 11 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

68CamaroRS · 03-23-2009, 06:03 PM

Well, Here's my update! I just got off the phone with my dealer and he informed me that they are giving me my deposit back for my 2nd order. According to them they got a phone call from GM Management about an "unhappy customer that does not wnat to do business with them" so they are returning my deposit. So I guess now, they have 2 cars ordered in my name and I am getting neither of them. I have a call in with GM customer service and they are sending my call to the next level. The district supervisor is supposed to call me within 24hrs. I told them I want both of the orders cancelled that are in my name. This dealer does not deserve to get cars ordered as fake sold orders and that is exactly what they are doing. So please spread the word DO NOT BUY FROM ROD HATFIELD CHEVROLET IN LEXINGTON, KY !!!!!!

Camarino · 03-23-2009, 06:35 PM

BOOOYA^^^^^

Good for you, i guess GM heard ya and decided to put the fear of God in 'em

SCOTTY does it again !

pizza_jim · 03-23-2009, 06:44 PM

Quote:

Originally Posted by 68CamaroRS

Well, Here's my update! I just got off the phone with my dealer and he informed me that they are giving me my deposit back for my 2nd order. According to them they got a phone call from GM Management about an "unhappy customer that does not wnat to do business with them" so they are returning my deposit. So I guess now, they have 2 cars ordered in my name and I am getting neither of them. I have a call in with GM customer service and they are sending my call to the next level. The district supervisor is supposed to call me within 24hrs. I told them I want both of the orders cancelled that are in my name. This dealer does not deserve to get cars ordered as fake sold orders and that is exactly what they are doing. So please spread the word DO NOT BUY FROM ROD HATFIELD CHEVROLET IN LEXINGTON, KY !!!!!!

Sounds like you need to place an order with Camaro Scotty

Supermans · 03-23-2009, 06:50 PM

Quote:

Originally Posted by 68CamaroRS

Well, Here's my update! I just got off the phone with my dealer and he informed me that they are giving me my deposit back for my 2nd order. According to them they got a phone call from GM Management about an "unhappy customer that does not wnat to do business with them" so they are returning my deposit. So I guess now, they have 2 cars ordered in my name and I am getting neither of them. I have a call in with GM customer service and they are sending my call to the next level. The district supervisor is supposed to call me within 24hrs. I told them I want both of the orders cancelled that are in my name. This dealer does not deserve to get cars ordered as fake sold orders and that is exactly what they are doing. So please spread the word DO NOT BUY FROM ROD HATFIELD CHEVROLET IN LEXINGTON, KY !!!!!!

Let's hope GM does the right thing and pulls this dealers GM license for this.. At the very least pull the two orders..

OUQTU · 03-23-2009, 07:24 PM

Quote:

Originally Posted by Supermans

Let's hope GM does the right thing and pulls this dealers GM license for this.. At the very least pull the two orders..

C'mon guys, we've been over all of this before. GM can't and won't cancel either of the orders. It's entirely up to the dealer to do the right thing (or not). My call to GM customer service (oxymoron) went to "the next level" as well and basically that was the guy who told me they can't do anything about dealers' orders. They can't cancel them from their end. Period.

The only thing GM could do is cut allocations to the "bad" dealers and give them to the good guys out there. But I don't even know if they can do that contractually. I just wish there were a way that those of us who had to go to the back of the line could get some sort of break from GM. That they could do if they really cared enough about what's happened to us.

tandtperformance · 03-23-2009, 07:57 PM

my dealer is small and for the most part i give them more info then is given to me thanks to this site they have had 6 camaros ordered but only allocations for 1 and it was mine because i ordered mine first but also do not think thats up to them anyway because gm pulls them as they wish i ordered mine on 10/13/2209 the first day and i have seen people on here that ordered theres in feb and theres has been build already you tell me
plus then told me on the day i ordered it that the price will not be above sticker

2010 SS RS · 03-23-2009, 10:51 PM

Hip Hip Hooray. Camaro Scotty for president! You may have to wait but at this point it is so worth it not to have to deal with this rip off dealer ever again. And the final report is not yet in. I really think that GM does care and they do not want the dealers messing up their Camaro preorder process like this. They may just set an example. GO GM! Keep us updated.

Rob490 · 03-23-2009, 11:08 PM

Glad too see most of this resolved and i know if i was you id not be able to control myself after the experiances you went through i applaud you keep it up

:
O and Good Job CAMARO SCOTTY!!!!!!

OUQTU · 03-24-2009, 06:50 AM

Quote:

Originally Posted by 2010 SS RS

Hip Hip Hooray. Camaro Scotty for president! You may have to wait but at this point it is so worth it not to have to deal with this rip off dealer ever again. And the final report is not yet in. I really think that GM does care and they do not want the dealers messing up their Camaro preorder process like this. They may just set an example. GO GM! Keep us updated.

Is nobody else noticing that the "resolution" basically means she's now not getting a car? At least not a preorder because we're well past that date. And if she reorders now who knows when she'll get her car? I cancelled and reordered mine a while ago and I still have no idea when my order will be pulled from my new dealer. The solution isn't just to cancel the original orders (which will never happen) but to EXPEDITE our new orders commensurate with when we placed our ORIGINAL orders. But that would mean someone getting involved beyond the point of making a simple phone call to tell a dealer someone's pissed off. If she had wanted to cancel her second order she could have done that herself.

2010 SS RS · 03-24-2009, 09:22 AM

Quote:

Originally Posted by OUQTU

Is nobody else noticing that the "resolution" basically means she's now not getting a car? At least not a preorder because we're well past that date. And if she reorders now who knows when she'll get her car? I cancelled and reordered mine a while ago and I still have no idea when my order will be pulled from my new dealer. The solution isn't just to cancel the original orders (which will never happen) but to EXPEDITE our new orders commensurate with when we placed our ORIGINAL orders. But that would mean someone getting involved beyond the point of making a simple phone call to tell a dealer someone's pissed off. If she had wanted to cancel her second order she could have done that herself.

Of course I had noticed that he money (deposit ) was being returned. I also think the the ball is now rolling and that the final resolution will turn out to be favorable for her. She has a lot of good people on her side on this one and Camaro Scotty was the one that got the ball rolling. I got the faith man, I got the faith. Lets see what the final resolution turns out to be.

68CamaroRS · 03-24-2009, 05:22 PM

Ok, so its been 24hrs and I have heard nothing back from GM. I called customer service again and they transferred me to a voice mail box and I left a message. And so the story goes............ Just FYI

2010 SS RS · 03-24-2009, 05:38 PM

Keeping my fingers crossed for you.

MerF · 03-24-2009, 06:36 PM

Ugh.

Hopefully Scotty can work some magic and find a low-allocation dealer within driving distance that can work a delivery deal out with you.

35th02ss · 03-25-2009, 08:55 AM

You can order from any dealer and have the car dropped shipped to a dealer close to you. At least you could do this, maybe not anymore.....

How far do you want to drive for a car?

03-23-2009, 06:03 PM	#141
68CamaroRS Chevy Girl ! Drives: 1968 Camaro RS Join Date: Mar 2009 Location: Cynthiana, KY Posts: 19	Well, Here's my update! I just got off the phone with my dealer and he informed me that they are giving me my deposit back for my 2nd order. According to them they got a phone call from GM Management about an "unhappy customer that does not wnat to do business with them" so they are returning my deposit. So I guess now, they have 2 cars ordered in my name and I am getting neither of them. I have a call in with GM customer service and they are sending my call to the next level. The district supervisor is supposed to call me within 24hrs. I told them I want both of the orders cancelled that are in my name. This dealer does not deserve to get cars ordered as fake sold orders and that is exactly what they are doing. So please spread the word DO NOT BUY FROM ROD HATFIELD CHEVROLET IN LEXINGTON, KY !!!!!! __________________ Currently Own: 1968 Camaro RS 2001 Tahoe LT 2004 Corvette Convertible 2004 Harley Davidson 883 Sportster Past Vehicles: 1989 Corvette 1990 S-10 4x4 1998 Blazer ZR2 2003 Avalanche 2005 HD Silverado On Order: 2010 2SS/RS Imperial Blue Metallic/White Stripes, Sunroof, Polished Aluminum Wheels, 6 Sp Manual

03-23-2009, 06:35 PM	#142
Camarino DrIvE iT LiKe Ya STOLE It Drives: 2005 Mustang, '68 Camaro Z28 Join Date: Feb 2009 Location: Bronx, NY Posts: 1,007	BOOOYA^^^^^ Good for you, i guess GM heard ya and decided to put the fear of God in 'em SCOTTY does it again ! __________________ Lol SILLY RICER WINGS ARE FOR PLANES! :flag1: :flag2: :flag1: :flag2: Last edited by Camarino; 03-24-2009 at 12:15 AM.

03-23-2009, 10:51 PM	#147
2010 SS RS Drives: 2010 2SS/RS IBM Black Polished Join Date: Feb 2009 Location: Colorado Posts: 2,106	Hip Hip Hooray. Camaro Scotty for president! You may have to wait but at this point it is so worth it not to have to deal with this rip off dealer ever again. And the final report is not yet in. I really think that GM does care and they do not want the dealers messing up their Camaro preorder process like this. They may just set an example. GO GM! Keep us updated. __________________ 418 Stroker, 621RWHP 648 lbs TORQUE Built by Laramie GM Auto Center Tuned by Nick at Mac Autosport. EForce SC, 2 3/4pulley,LPE dual fuel pump, JRE Twin fuel rail upgrade, posi clutch kit, RX oilcatch can and breather, Callies Compstar crankshaft and rods, Racing bearings, CP -13.8 race pistons, steel rings, Comp Cams X6 blower cam, Springs, HD timing chain and tensioner, Doug Thorley Tri Y LT headers, 89.7lb injectors, RPM rollbar, DSS1400 shafts, Simpson 5 pt harness, BMR Toe rods and trailing arms, led lights, RPM input and output shafts

03-24-2009, 05:22 PM	#151
68CamaroRS Chevy Girl ! Drives: 1968 Camaro RS Join Date: Mar 2009 Location: Cynthiana, KY Posts: 19	Ok, so its been 24hrs and I have heard nothing back from GM. I called customer service again and they transferred me to a voice mail box and I left a message. And so the story goes............ Just FYI __________________ Currently Own: 1968 Camaro RS 2001 Tahoe LT 2004 Corvette Convertible 2004 Harley Davidson 883 Sportster Past Vehicles: 1989 Corvette 1990 S-10 4x4 1998 Blazer ZR2 2003 Avalanche 2005 HD Silverado On Order: 2010 2SS/RS Imperial Blue Metallic/White Stripes, Sunroof, Polished Aluminum Wheels, 6 Sp Manual

03-24-2009, 05:38 PM	#152
2010 SS RS Drives: 2010 2SS/RS IBM Black Polished Join Date: Feb 2009 Location: Colorado Posts: 2,106	Keeping my fingers crossed for you. __________________ 418 Stroker, 621RWHP 648 lbs TORQUE Built by Laramie GM Auto Center Tuned by Nick at Mac Autosport. EForce SC, 2 3/4pulley,LPE dual fuel pump, JRE Twin fuel rail upgrade, posi clutch kit, RX oilcatch can and breather, Callies Compstar crankshaft and rods, Racing bearings, CP -13.8 race pistons, steel rings, Comp Cams X6 blower cam, Springs, HD timing chain and tensioner, Doug Thorley Tri Y LT headers, 89.7lb injectors, RPM rollbar, DSS1400 shafts, Simpson 5 pt harness, BMR Toe rods and trailing arms, led lights, RPM input and output shafts

03-23-2009, 07:57 PM	#146
tandtperformance Drives: 2010 Camaro 2011 PACE CAR 2012 ZL1 Join Date: Mar 2009 Location: frederick Posts: 969	my dealer is small and for the most part i give them more info then is given to me thanks to this site they have had 6 camaros ordered but only allocations for 1 and it was mine because i ordered mine first but also do not think thats up to them anyway because gm pulls them as they wish i ordered mine on 10/13/2209 the first day and i have seen people on here that ordered theres in feb and theres has been build already you tell me plus then told me on the day i ordered it that the price will not be above sticker

03-23-2009, 11:08 PM	#148
Rob490 Drives: NONE Join Date: Oct 2008 Location: Glendale CA Posts: 194	Glad too see most of this resolved and i know if i was you id not be able to control myself after the experiances you went through i applaud you keep it up : O and Good Job CAMARO SCOTTY!!!!!!

03-24-2009, 06:36 PM	#153
MerF Go Rays! Drives: 03 Trailblazer Join Date: May 2007 Location: St Pete, Florida Posts: 2,532	Ugh. Hopefully Scotty can work some magic and find a low-allocation dealer within driving distance that can work a delivery deal out with you.

03-25-2009, 08:55 AM	#154
35th02ss Drives: 02 SS Join Date: Jan 2007 Location: Wallops Island, VA Posts: 760 View My Garage	You can order from any dealer and have the car dropped shipped to a dealer close to you. At least you could do this, maybe not anymore..... How far do you want to drive for a car?

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