The Dealer Took My Order For Themselves!

[paulv7260]

Forgt the bricks, the lawsuits and all that. Want payback? Go public beyond Camaro5 and stick to the facts. Make nothing disputable. While you may not get immediate gratification, in this economy and with the auto sales decline on the front-page almost daily the dealer will look evil.

The URL fails me but there are web sites out there for rating dealerships. Google "dealership ratings".

[Milk 1027]

http://www.dealerrater.com/

http://www.mydealerreport.com/


with that i'm gone see you guys tommorrow.

[OUQTU]

If it helps any you're not the only one who has had an experience like this. My original dealer did the same thing to me. I originally ordered back on October 17th and was order #2 at that dealer. To make a long story short they ended up forcing my hand and I had to cancel my order and go to another dealer around the end of February. The original dealer is still getting "my" car under my original WorkBench order number while I have to sit around waiting and wondering whether my new order will ever get pulled. It kills me to think that someone else is going to be driving around in "my" original car before I even get out of 1100. GM should scan their orders and look for duplicates like ours. Then put through the second order and keep the original on indefinite hold. That'd teach those disreputable dealers a thing or two!

[dayvedayve]

Have a friend go with you to the dealer. Have him hold a notebook and pencil to take notes. Talk on the sales floor only, no back office BS. When asked your friend works for the largest paper in your area. Have him ask a few questions also. Let the dealer know that you want your first order at MSRP as agreed way back when or you will go ahead with your story to the paper. Also let them know you plan on reporting the dealer to the BBB, states attorney general and GM. Make a scene without getting rowdy. If all else fails call the tv stations and tell your story. GM gets such bad press lately they will use this as a reason why GM is in trouble (even though it has nothing to do with GM)

[trm0002]

When in doubt, ALWAYS use the media your advantage. Walk in there with your local "investigative reporter" and a news crew. Tape the encounter and post it on Youtube so we can all enjoy the look on the dealer's face.

[Supermans]

Originally Posted by 68CamaroRS

So far my ordering experience has not been a good one! My first prelimanary order was placed on 10/24/08. I have already received my welcome kit and everything. Then on March 3rd the day my order was to be finalized by the dealer, he informed me that they were going to charge $8,000.00 over MSRP for the car. This would be my 4th new car I have bought from this dealer and on 10/24 he told me that they would not "jack up" the price on me. I took him for his word. BIG MISTAKE. He then informed me that this was just because they found out that my car was going to be the very first car they were going to get and he wouldn't charge me as much if I would order another one. I found out last week by a slip of the tounge at the dealer that GM was producing customer "sold" orders first and they had still ordered the car in my name so they could go ahead and get it in to have on their lot. THIS IS WRONG, The way they treated me and how they are lying to Chevrolet and letting them think I am getting this car. They told me I would still get stuff from Chevy about my car but just to ignore it. So I went in last Thursday 3/12 and put in another prelimanary order and it was supposed to be finalized today and now they are telling me that they didn't get an email to confirm my order today. THIS IS BOLOGNA! Does anyone know who or how to contact Chevrolet so I can find out if they took my "sold order" again and are planning on making big money off of it????? They had agreed to sell me the car I ordered for $1,200 over MSRP and I am trading in a 2004 Corvette Convertible one it. I have this sneaking suspecision they are putting it to me again. I would love to let GM know what the dealers out there are doing. I have the printouts from both of my orders. GM should love me, it looks like to them I have ordered 2 Camaros! Please help with any info available. I believe they think because I am a girl they can get away with treating me like this. This girl is not gonna take it!!! Oh yeah, By the way the dealer is Rod Hatfield in Lexington, KY. My order is for a 2SS Imperial Blue Metalic w/ White SS Stripes, RS Package, Sunroof, and 20" Polished Aluminum Wheels. It would match my 68!

This type of behavior should not be tolerated by GM. I would pull their license from under them and let them find another car company to sell.. $8,000 and the way they treated a 4 time returning customer is ridiculous and unconscionable. This is where I want to know what GM is going to do about this.. Scott "Fbodfather" should get involved with this type of behavior, or hire someone to investigate this and DO SOMETHING ABOUT IT.. I had a similar situation happen to me at Kendall Chevrolet in Miami, where they lied to me months before saying I would get the car at $500 below MSRP. I go to sign the contract and had my checkbook in hand, and the manager comes out that they cannot sell it to me at the price promised. That it would be $5,000 over msrp since it is a hot car.. I was so angry with them and I too was a return buyer.. In your case it was taken to another level...

Originally Posted by trm0002

When in doubt, ALWAYS use the media your advantage. Walk in there with your local "investigative reporter" and a news crew. Tape the encounter and post it on Youtube so we can all enjoy the look on the dealer's face.

And why can't GM do anything about this type of behavior directly???

Originally Posted by OUQTU

If it helps any you're not the only one who has had an experience like this. My original dealer did the same thing to me. I originally ordered back on October 17th and was order #2 at that dealer. To make a long story short they ended up forcing my hand and I had to cancel my order and go to another dealer around the end of February. The original dealer is still getting "my" car under my original WorkBench order number while I have to sit around waiting and wondering whether my new order will ever get pulled. It kills me to think that someone else is going to be driving around in "my" original car before I even get out of 1100. GM should scan their orders and look for duplicates like ours. Then put through the second order and keep the original on indefinite hold. That'd teach those disreputable dealers a thing or two!

And why does GM stay quiet about this type of thing happening under their noses?? Especially when my hard earned money has gone in to bail them out...???

Originally Posted by CamaroScotty

Yes, this will get handled....

Nice vette - I could have used that today!

GM should not only handle this case, but all cases like this and make it publicly known that this type of behavior cannot and will not be tolerated... I want to know exactly what GM plans to do about all these situations and how they corrected the problem, punished the dealer in question..etc...

[justmeron]

Don't know if it would do any good but call the chevy customer service and lodge a complaint 800-222-1020.
also in the news paper under the opinion section write up a little letter. and like others have suggested raise hell in the show room in front of other customers.
that is just bad business.

[Camaro_Corvette]

Find a lawyer...Total BS, absolutely ridiculous!

[Angrybird 12]

Do you have your origonal order number? I would call Customer service and lodge a complaint with Chevrolet. I do think you would see some action...

[35th02ss]

E-mailed a couple people for you......Waiting on the response.......

[Mac1]

Originally Posted by CamaroScotty

Yes, this will get handled....

Nice vette - I could have used that today!

Once again, I applaud you Scotty!

[achalk]

Unfortunately, your second mistake was re-ordering with the same dealership. After already "losing" (have taken) your spot in line, you should have 1) reported the dealership to GM and 2) taken your order to another dealership.

The worst thing to do is to let them get away with those horrible business ethics and pay them off by giving them your service, anyway. This is exactly what they were counting on.

We feel for ya!

[josh1147]

Something else to think about is the Dealers need to be on their best behavior right now as GM decides which of the 4000-some dealers are going to get "chopped". GM might not be able to do much directly to the dealer due to franchise laws but I'm sure that GM could have "problems" getting vehicles to a dealer!

[2Muchmark]

Call GM, I'm sure they can help you out.