Chevy customer service doesn't know the camaro is being produced - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

cam2fst4u · 03-20-2009, 07:40 PM

I had a similiar experience. I was calling GM before they announced that they were actually going to make the camaro. The first time I called I got some guy. He said that yes they are going to make the camaro and they were giving posters and key chains to the people that called asking about it. I asked If he was joking and he said no not joking and asked for my mailing address and told me I should see my camaro poster and keychain within 3-4 weeks. well I was pretty excited. I waited and 4 weeks go by and no poster. another 2 go by no poster. I thought well I'll call back and see whats up. I called back and this time it was a woman. She said she had no information on the camaro and didn't not know if they were going to make it or not. I asked about the poster and keychain. She said that she had never heard of anything like that. But Maybe the guy was just getting annoyed with all the calls about the camaro? I dont know but it wasn't cool. Its not like I asked for it. He said that was what they were doing. oh well....

hoozat · 03-20-2009, 07:46 PM

Given a brake? Oh Break... no way... the guy INSISTED they had NOT started production yet... got in my face about it.. was rude and arrogant and insistant...
I've fired jerks like that who worked for me... get the facts first before answering... he could have said 'let me check' since I was so positive... but no he told me someone had misinformed me and that the production wont start for a while yet.... Duh.....
I had to hang up before I lost control

MIDNIGHTANGEL · 03-20-2009, 07:52 PM

Lolzzz yea i hate when things like that happen, when i went to order my camaro the first time the dealership told me to go there and he would give me a $100 gas voucher if ordered from him.. i went there and the guy wasnt there (within 30 minutes) then i call a week later to find out what happened and he said he called me that night ring ring ring and it went straight to voicemail and said that the inbox was full... THAT NEVER EVER GOT FULL 3 messages max... So i went looking for him! he disappeared.

JSkibisky · 03-20-2009, 07:57 PM

... what can you expect from an Indian call center... I wonder how many US jobs GM could save/createif they brought that back to NA ??

SQUALO · 03-20-2009, 07:59 PM

Quote:

Originally Posted by hoozat

Folks...
I am so aggravated right now, I can't believe what I just heard. I called customer service at 800-222-1020 (warranty and recalls) and gave them my order number because I wanted to see if they could tell me where I was in the queue.. the answer I got was they just checked and NO CAMAROS HAVE BEEN BUILT YET, and I about lost it then... he INSISTED I had misinformation and that they hadn't begun to build them yet so he couldnt give me any information. I told him there are pictures of hundreds in the oshawa plant lot waiting for delivery and he INSISTED they wer NOT camaros and I was mistaken..... now I know why GM has troubles... they have idiots working in a lot of key places. The guy works for GM and doesnt know that hundered of camaros a day are being built and give me attitude when I tell him to go to camaro5.com and look for himself and he tells me again I am wrong.

and I still don't know where any of this stands in the line...

sorry for venting but this was one I should have taped...

I hope their call centres aren't like some other companies, whereby their located half way across the world, and as ususal don't know anything about the product they represent.

Camarino · 03-20-2009, 08:01 PM

lol that's why you always ask the operators name so you can tell the management who doesn't know wtf they're talking about and is arguing with customers...

OR

You can call back and ask for "so&so" the you can say
"SOOOOOOOO......DIDJYA FIGURE OUT THAT THERE ARE HUNDREDS OF CAMAROS SITTING ON THE LOT IN OSHWA???:

hoozat · 03-20-2009, 08:02 PM

I just found a GM customer support complaint site... I'm going to see if I get a response on this lack of information their phone center has and how they (he) acted...

Yellow2010 · 03-20-2009, 08:02 PM

My dealer again today said that no camaro's would be sold before May 6th. I am sick and tried of all this misinformation from both side. I am about ready to say forget this and look at something else.

hoozat · 03-20-2009, 08:03 PM

He did say his name... you're right.. I shoul dhave written it down but who expected that response....

TJ91 · 03-20-2009, 08:18 PM

This happened to me as well when i called, in fact they said that production was to begin on the 23rd, and i was like no, i was just there at Oshawa today and today was the official start of production, and then she was like oh, and then she said somehting something. She was very nice though

Camarino · 03-20-2009, 08:32 PM

Quote:

Originally Posted by hoozat

He did say his name... you're right.. I shoul dhave written it down but who expected that response....

lol true, how dare we assume that the CUSTOMER SERVICE people know abou the products and not argue with you

lol

hoozat · 03-21-2009, 11:22 PM

The good news is that I got an email from GM today saying they would call me monday between 2 and 4 to discuss what happened and to help get me the info I wanted. They thought the remarks were not in keeping with GM's standards for customer relations and would talk to me about it monday.. either way, I'll let you folks know what it ends up..

Camarino · 03-21-2009, 11:28 PM

Quote:

Originally Posted by hoozat

The good news is that I got an email from GM today saying they would call me monday between 2 and 4 to discuss what happened and to help get me the info I wanted. They thought the remarks were not in keeping with GM's standards for customer relations and would talk to me about it monday.. either way, I'll let you folks know what it ends up..

lol i wanna see how this one ends..i heard the good guy wins

DkknightX · 03-22-2009, 03:24 AM

Quote:

Originally Posted by cyberbro

How would they know, they are in India!

Bring back Customer Service to America

Pretty funny considering the 2010 Camaro is being built in Oshawa. Please think before you speak and yes, the outsourcing is consistent and GM still doesn't know WTF they are doing. The left hand never knows what the right hand is doing but both hands are jerking their customers off. Thanks GM. You are the BEST!

Hoozat, I feel for you bro! I know exactly what you are going through. Best to just pay attention to this site for whatever information you need. In this case, it is best to just wait everything out and assume things are being done and check the boards than to drive yourself absolutely crazy trying to get blood from a stone when you ask GM customer service representatives about the status of your order. You'd have more fun punching yourself squarely in the nuts and than thanking yourself later.

03-20-2009, 08:01 PM	#20
Camarino DrIvE iT LiKe Ya STOLE It Drives: 2005 Mustang, '68 Camaro Z28 Join Date: Feb 2009 Location: Bronx, NY Posts: 1,007	lol that's why you always ask the operators name so you can tell the management who doesn't know wtf they're talking about and is arguing with customers... OR You can call back and ask for "so&so" the you can say "SOOOOOOOO......DIDJYA FIGURE OUT THAT THERE ARE HUNDREDS OF CAMAROS SITTING ON THE LOT IN OSHWA???: __________________ Lol SILLY RICER WINGS ARE FOR PLANES! :flag1: :flag2: :flag1: :flag2:

03-20-2009, 08:02 PM	#22
Yellow2010 Drives: Rally Yellow 2SS 2010 Join Date: Mar 2009 Location: Star, Mississippi Posts: 377 View My Garage	My dealer again today said that no camaro's would be sold before May 6th. I am sick and tried of all this misinformation from both side. I am about ready to say forget this and look at something else. __________________

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Did you get an order # or any refernce for your pre-order?	D1BADZ	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	21	05-22-2009 06:39 PM
Ambient lighting (ABL) - the FINAL update = LIMITED TO DOOR PANELS	CamaroScotty	5th Gen Camaro SS LS LT General Discussions	338	04-15-2009 06:33 PM
Detroit News panel wants GM to build Camaro concept	Tran	5th Gen Camaro SS LS LT General Discussions	12	03-15-2009 05:38 PM
Automobilemag.com: 2010 Chevrolet Camaro - Q&A	Scotsman	5th Gen Camaro SS LS LT General Discussions	23	10-12-2008 01:13 AM
Car and Driver drives V6 Camaro!	Xanthos	5th Gen Camaro SS LS LT General Discussions	63	08-26-2008 10:21 PM

03-20-2009, 07:40 PM	#15
cam2fst4u Drives: 08 SS trailblazer,08 Silverado Join Date: Mar 2009 Location: stanley va Posts: 6,268 View My Garage	I had a similiar experience. I was calling GM before they announced that they were actually going to make the camaro. The first time I called I got some guy. He said that yes they are going to make the camaro and they were giving posters and key chains to the people that called asking about it. I asked If he was joking and he said no not joking and asked for my mailing address and told me I should see my camaro poster and keychain within 3-4 weeks. well I was pretty excited. I waited and 4 weeks go by and no poster. another 2 go by no poster. I thought well I'll call back and see whats up. I called back and this time it was a woman. She said she had no information on the camaro and didn't not know if they were going to make it or not. I asked about the poster and keychain. She said that she had never heard of anything like that. But Maybe the guy was just getting annoyed with all the calls about the camaro? I dont know but it wasn't cool. Its not like I asked for it. He said that was what they were doing. oh well....

03-20-2009, 07:46 PM	#16
hoozat Hoozat Drives: 87 vette, 67 mustang, 10 2LTRS Join Date: Feb 2009 Location: Rhode Island Posts: 79	Given a brake? Oh Break... no way... the guy INSISTED they had NOT started production yet... got in my face about it.. was rude and arrogant and insistant... I've fired jerks like that who worked for me... get the facts first before answering... he could have said 'let me check' since I was so positive... but no he told me someone had misinformed me and that the production wont start for a while yet.... Duh..... I had to hang up before I lost control

03-20-2009, 07:52 PM	#17
MIDNIGHTANGEL Back4Revenge Drives: BLACK CAMARO Join Date: Jan 2009 Location: CHICAGO Posts: 451	Lolzzz yea i hate when things like that happen, when i went to order my camaro the first time the dealership told me to go there and he would give me a $100 gas voucher if ordered from him.. i went there and the guy wasnt there (within 30 minutes) then i call a week later to find out what happened and he said he called me that night ring ring ring and it went straight to voicemail and said that the inbox was full... THAT NEVER EVER GOT FULL 3 messages max... So i went looking for him! he disappeared.

03-20-2009, 07:57 PM	#18
JSkibisky Drives: 2010 1LT/RS Join Date: Nov 2008 Location: Connecticut Posts: 254	... what can you expect from an Indian call center... I wonder how many US jobs GM could save/createif they brought that back to NA ??

03-20-2009, 08:03 PM	#23
hoozat Hoozat Drives: 87 vette, 67 mustang, 10 2LTRS Join Date: Feb 2009 Location: Rhode Island Posts: 79	He did say his name... you're right.. I shoul dhave written it down but who expected that response....

03-20-2009, 08:18 PM	#24
TJ91 :chevy: Drives: 2LT/RS Join Date: Jun 2008 Location: Toronto Posts: 13,035	This happened to me as well when i called, in fact they said that production was to begin on the 23rd, and i was like no, i was just there at Oshawa today and today was the official start of production, and then she was like oh, and then she said somehting something. She was very nice though

03-21-2009, 11:22 PM	#26
hoozat Hoozat Drives: 87 vette, 67 mustang, 10 2LTRS Join Date: Feb 2009 Location: Rhode Island Posts: 79	The good news is that I got an email from GM today saying they would call me monday between 2 and 4 to discuss what happened and to help get me the info I wanted. They thought the remarks were not in keeping with GM's standards for customer relations and would talk to me about it monday.. either way, I'll let you folks know what it ends up..