Portfolio for those wanting to file under Lemon Law

[Had12Many]

Originally Posted by Fnfalguy

I should get my car back in the next few days so I'm hoping that they've been able to fix the new roof this time. However, I've had my car at the dealership 3 times thus far for the convertible roof and as of this week, they've had my car a total of 5 weeks since I bought it in March.

If you don't mind my asking Fnfalguy, which dealership are you working with? I'm working with Carl Black Chevrolet. Unfortunately, they all know me on a first name basis now!!

(Filed my BBB claim this morning.)

[Nessal]

Any updates on going through BBB? I may have to do the same soon myself..

[Pxys3]

Mine has been in the shop for 44 days now... I faxed letter plus documentation to the Customer service administrator for dealership on Tuesday & certified mail letter to Chevrolet yesterday, requesting resolution within 30 days. I have not yet contacted BBB. I had been hoping to get this resolved without having too many people involved, but at this point I guess I have to try to cover myself. The service department has been very nice, trying to appease me, but i can't get this resolved.

My roof had small rub-tear, they ordered roof (took 5 months to get from GM), finally went in to be replaced and have the recall fix. I hated the fit of this new roof (not as "snug" as the original, cables visible, etc) then came the WATER! Pouring into back floorboards, and it was allowed to sit that way... for weeks. Replaced carpet. then it happened again!

I called Chevrolet's Customer service line twice, during all of this, with no return call... ridiculous!

[Chevrolet Customer Svc]

Originally Posted by Pxys3

Mine has been in the shop for 44 days now... I faxed letter plus documentation to the Customer service administrator for dealership on Tuesday & certified mail letter to Chevrolet yesterday, requesting resolution within 30 days. I have not yet contacted BBB. I had been hoping to get this resolved without having too many people involved, but at this point I guess I have to try to cover myself. The service department has been very nice, trying to appease me, but i can't get this resolved.

My roof had small rub-tear, they ordered roof (took 5 months to get from GM), finally went in to be replaced and have the recall fix. I hated the fit of this new roof (not as "snug" as the original, cables visible, etc) then came the WATER! Pouring into back floorboards, and it was allowed to sit that way... for weeks. Replaced carpet. then it happened again!

I called Chevrolet's Customer service line twice, during all of this, with no return call... ridiculous!

We apologize for your frustrations. I would like to check your case. Please send me it via PM so I can take a look at it.

Brandon
Chevrolet Customer Service