never ever and i mean ever sign up for ONSTAR, UPDATED ON PG.3 - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

BDBiker · 12-03-2013, 10:52 PM

Last year I bought a GMC Terrain for my wife, the dealer pushed me to buy 'emergency minutes' for my wife in her new car. I said NO, she said YES. I had to cancel the card to get the charges to stop after I repeatedly said to cancel my service.
NEVER AGAIN!! Sorry way to run a business, you can't get repeat business that way. I never even contacted ONSTAR on my 1LE to activate my service, I gave them no chance to gather any info on me again.
ANGRYBIRD, you don't have any problem as long as you don't mind them taking your money.

Angrybird 12 · 12-03-2013, 11:01 PM

Quote:

Originally Posted by BDBiker

Last year I bought a GMC Terrain for my wife, the dealer pushed me to buy 'emergency minutes' for my wife in her new car. I said NO, she said YES. I had to cancel the card to get the charges to stop after I repeatedly said to cancel my service.
NEVER AGAIN!! Sorry way to run a business, you can't get repeat business that way. I never even contacted ONSTAR on my 1LE to activate my service, I gave them no chance to gather any info on me again.
ANGRYBIRD, you don't have any problem as long as you don't mind them taking your money.

Listen, I have never had a problem canceling service. I have done it on at least 5 cars. I have never been charged again after canceling.
Cars I have canceled service on 2003 Monte Carlo, 2007 Saturn Sky, 2007 Chevy HHR, 2008 Saturn Sky, 2010 Chevy Camaro.
I am not saying others have not had problems but I am just saying I haven't.

Blue-J · 12-03-2013, 11:11 PM

My free OnStar ended Nov 17. I called to cancel on the 18th. They had already billed me. The credit came through on the 20th. I recently received an email warning me what I lost with my cancelation. No problems.

Mr. iNCREDIBLE · 12-03-2013, 11:12 PM

personally never had a problem with it..

however I have never kept a CC on file with them.

AG1LE · 12-03-2013, 11:17 PM

Called from my car and asked them to remove my CC info. Checked online and my CC info was no longer there. I will assume that took care of it until I find out otherwise...

hysonmb · 12-03-2013, 11:19 PM

I cancelled twice now. Each time, they billed an extra month of billing before it stopped. I'll buy a 3rd party system before going back for more of their customer mistreatment.

Sesiom Summers · 12-03-2013, 11:21 PM

Quote:

Originally Posted by 1sicss

canceled my onstar over a month ago and the a holes are still hitting my credit card, guess you guys where right, they said sure not a problem, but still hitting the card and I guess i'll get to call AGAIN (3RD TIME ) AND TALK TO SOMEONE IN A 3RD WORLD COUNTRY , never will i do onstar again and i'll tell everyone I can not to get it either

really?

... pffff

06_warrior · 12-04-2013, 12:03 AM

When my trial ended i went to the OnStar web site and registered and paid for a month of service. Once i paid for my service i deleted my CC number and didn't pay or sign up for any other service. I got a few emails and letters telling me my subscription was about to end and that i would lose my emergency minutes and that i couldn't call them to unlock my car or get emergency services to me if i was in an accident and unable to call anyone. It has been cancelled for about 6 months now and i don't miss it.

I would of kept them but they are overpriced for the service they provide.

2012-1822 · 12-04-2013, 12:03 AM

Yeah, never put anything on reorder, but I've had nothing but good experiences with Onstar. I've locked my keys in my car three times, no problem, unlock it. I also had a trip down to LA(lower Alabama) and my phone died(with my charger broken) and they were able to download directions to my destination for me.

I've been pleased, sorry you're having a problem.

NFRNOSS · 12-04-2013, 01:35 AM

I'm with angrybird, I've never had trouble with onstar. I put my account on hold every winter when my car is parked, and they NEVER over bill me. My wife's terrain had the free months, and when it ran out, they never charged me, it just turned off.

I personally equate onstar with insurance. If someone steals me car, I want to be able to find it immediately. If I get in an accident, I want help. Is the service expensive? Yes. Did I negotiate a better price. Yes. I now pay $17/month, and I've heard others getting it for as low as $15/month.

I understand not everyone can afford the extra costs like onstar or xm radio, but to me it's worth it. $0.02

Kleeeb · 12-04-2013, 01:58 AM

My credit card doesn't allow me to charge in other countries, and since they're in Canada it won't work. So I was forced to use a check.

Sent from my iPhone using Tapatalk .

NFRNOSS · 12-04-2013, 02:15 AM

Onstar and onstar Canada are two separate companies. Onstar is definitely in the USA. https://www.onstar.com/web/portal/onstarsupport?g=1 shows Warren, MI and Detroit, MI.

PalmerGA · 12-04-2013, 06:57 AM

I was on autopay, called them and cancelled, never had any problem.

lawman007 · 12-04-2013, 07:01 AM

So my salesman tells me that I have 6 mos of onstar and 3 mos of sattelite radio. Ok no biggie. Then he tells me that to activate it I need a valid plastic card. Ok I thought I'll do the 6 mos and cancel before the end date.

Not like I used the blasted thing. So 2 weeks before the end of onstar, I call and and I get the runaround.

Now I don't want their BS or their product either. So I explain slowly and tell them I wouldn't have their crap EVEN if they GAVE it to me for free(which is what they did).

I also explained that since I was canceling before the deadline, I better not see one charge to my credit card or I would turn it over to my lawyer. Now they got real pushy and explained the benefits of their product and tell me that I "need" it. I tell them 'you need me more than I need you', and hung up on them. I never saw one charge to my card from onstar. It's still there but not activated. I think the emergency is on though, more testing.
Troy Lawson

12-03-2013, 10:52 PM	#15
BDBiker Drives: Black 2013 2SS/RS 1LE Join Date: Mar 2013 Location: Oliver Springs, TN Posts: 552	Last year I bought a GMC Terrain for my wife, the dealer pushed me to buy 'emergency minutes' for my wife in her new car. I said NO, she said YES. I had to cancel the card to get the charges to stop after I repeatedly said to cancel my service. NEVER AGAIN!! Sorry way to run a business, you can't get repeat business that way. I never even contacted ONSTAR on my 1LE to activate my service, I gave them no chance to gather any info on me again. ANGRYBIRD, you don't have any problem as long as you don't mind them taking your money. __________________

12-03-2013, 11:12 PM	#18
Mr. iNCREDIBLE Drives: 2012 2SS/RS Convertible Join Date: Aug 2012 Location: SoCal Baby... Posts: 2,530	personally never had a problem with it.. however I have never kept a CC on file with them. __________________ *I'm only responsible for what I say, not for what you fail to understand.*

12-04-2013, 12:03 AM	#22
06_warrior Drives: 2012 1SS LS3 M6 black on black :) Join Date: May 2012 Location: SD Posts: 1,342	When my trial ended i went to the OnStar web site and registered and paid for a month of service. Once i paid for my service i deleted my CC number and didn't pay or sign up for any other service. I got a few emails and letters telling me my subscription was about to end and that i would lose my emergency minutes and that i couldn't call them to unlock my car or get emergency services to me if i was in an accident and unable to call anyone. It has been cancelled for about 6 months now and i don't miss it. I would of kept them but they are overpriced for the service they provide. __________________ 2006 - 46,000 Reliable miles

12-04-2013, 12:03 AM	#23
2012-1822 Drives: Black ZL1 Join Date: Apr 2013 Location: City of Champions, Alabama Posts: 3,697	Yeah, never put anything on reorder, but I've had nothing but good experiences with Onstar. I've locked my keys in my car three times, no problem, unlock it. I also had a trip down to LA(lower Alabama) and my phone died(with my charger broken) and they were able to download directions to my destination for me. I've been pleased, sorry you're having a problem. __________________ Check out Alabama Camaros, for Camaro enthusiasts all around Alabama https://www.facebook.com/groups/1739...group_activity

12-04-2013, 01:35 AM	#24
NFRNOSS Drives: 2010 Camaro 2SS/RS LS3 IOM Join Date: Aug 2012 Location: Calgary, Alberta, Canada Posts: 1,523 View My Garage	I'm with angrybird, I've never had trouble with onstar. I put my account on hold every winter when my car is parked, and they NEVER over bill me. My wife's terrain had the free months, and when it ran out, they never charged me, it just turned off. I personally equate onstar with insurance. If someone steals me car, I want to be able to find it immediately. If I get in an accident, I want help. Is the service expensive? Yes. Did I negotiate a better price. Yes. I now pay $17/month, and I've heard others getting it for as low as $15/month. I understand not everyone can afford the extra costs like onstar or xm radio, but to me it's worth it. $0.02 __________________ Twitter: @trevor_yyc \| Instagram: @trevor_yyc

12-03-2013, 11:11 PM	#17
Blue-J Drives: 2013 2LT HWSE Join Date: Apr 2013 Location: Eden Prairie MN Posts: 566	My free OnStar ended Nov 17. I called to cancel on the 18th. They had already billed me. The credit came through on the 20th. I recently received an email warning me what I lost with my cancelation. No problems.

12-03-2013, 11:17 PM	#19
AG1LE Drives: '14 1LE Join Date: Nov 2013 Location: NJ Posts: 2,438	Called from my car and asked them to remove my CC info. Checked online and my CC info was no longer there. I will assume that took care of it until I find out otherwise...

12-03-2013, 11:19 PM	#20
hysonmb Drives: 2010 2SS / RS Join Date: Feb 2011 Location: Waldorf, MD Posts: 227 View My Garage	I cancelled twice now. Each time, they billed an extra month of billing before it stopped. I'll buy a 3rd party system before going back for more of their customer mistreatment.

12-04-2013, 01:58 AM	#25
Kleeeb Drives: 2014 Red Hot 1LT/RS Join Date: May 2013 Location: College Station, TX Posts: 1,799	My credit card doesn't allow me to charge in other countries, and since they're in Canada it won't work. So I was forced to use a check. Sent from my iPhone using Tapatalk . __________________

12-04-2013, 02:15 AM	#26
NFRNOSS Drives: 2010 Camaro 2SS/RS LS3 IOM Join Date: Aug 2012 Location: Calgary, Alberta, Canada Posts: 1,523 View My Garage	Onstar and onstar Canada are two separate companies. Onstar is definitely in the USA. https://www.onstar.com/web/portal/onstarsupport?g=1 shows Warren, MI and Detroit, MI. __________________ Twitter: @trevor_yyc \| Instagram: @trevor_yyc

12-04-2013, 06:57 AM	#27
PalmerGA Drives: 2013 SIM 1SS/RS L99 Join Date: May 2012 Location: Southwest GA Posts: 8,754 View My Garage	I was on autopay, called them and cancelled, never had any problem. __________________ 2013 1SS/RS Coupe L99, Stainless Power Works LT Headers, SCT X4 Custom Tune from RDP, CAI Inc. Air Intake w/ Apex Scoop, VMAX CNC Ported Throttle Body, Solo Axle-Back Exhaust w/ J-pipes, Apex Catch Can, Husky Splash Guards, Heritage Grille, 3D Carbon Rear Spoiler, Oracle Chrome Turn Signal Bulbs, GM Reverse Light Trim Billets, Gorilla Black Locking Lugs, Emblem Pros Retro SS Badges/Custom Retro SS Kickplates/Under-hood Bowtie, 35% window Tint, Nitto Motivo Tires (6-8-18)

12-04-2013, 07:01 AM	#28
lawman007 Panama-Gulf War Vet Drives: '11 SW 1LT/RS 6M Join Date: Apr 2011 Location: From Carmichael, CA to Matthews, NC 01/2021 Posts: 769	So my salesman tells me that I have 6 mos of onstar and 3 mos of sattelite radio. Ok no biggie. Then he tells me that to activate it I need a valid plastic card. Ok I thought I'll do the 6 mos and cancel before the end date. Not like I used the blasted thing. So 2 weeks before the end of onstar, I call and and I get the runaround. Now I don't want their BS or their product either. So I explain slowly and tell them I wouldn't have their crap EVEN if they GAVE it to me for free(which is what they did). I also explained that since I was canceling before the deadline, I better not see one charge to my credit card or I would turn it over to my lawyer. Now they got real pushy and explained the benefits of their product and tell me that I "need" it. I tell them 'you need me more than I need you', and hung up on them. I never saw one charge to my card from onstar. It's still there but not activated. I think the emergency is on though, more testing. Troy Lawson __________________