GM Rep Help..Picked up the Camaro from the Dealer.. ROCK chips in my door! - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

ChrisBlair · 01-21-2014, 08:13 PM

Quote:

Originally Posted by All Star

Pics of rock chip? This also can't be your only one on a three year old Camaro.

Bingo, and this is how they get away with it. if there's one, it's fine that there's more.

And if there were none before, you got any pics that prove we did it? can't win.

JCunningham · 01-21-2014, 08:22 PM

chips are probably from some a hole who burned out next to it. cant do a alignment without test driving it. cant check it going slow in the lot. still no way 5 miles in lot. thats a lie unless they have a test track lol

cadyshac · 01-21-2014, 08:53 PM

If they had to test drive it 5 miles to check the alignment then I am guessing they had to align it more than once.
I don't understand the hate toward the OP, it is his car, he gave specific instructions and they were not followed. If the stealership had a problem with his instructions they should have told him or refused to do the work.

JCunningham · 01-21-2014, 08:59 PM

5 miles might be excessive for 1 test. unless they are not close to a place they can get it up to 55 60. in town is no good. Call GM dont wait for survey. mabyu add GM rep help to the title of this thread so one of the gm reps will see this. Good luck op

13camarossva · 01-22-2014, 03:02 AM

Sorry about your issues. Without dealership bashing, i took my car to a dealer in the HR area and had some body damage done while it was there i was left with the bill. so i claimed with my insurance company the dealerships info. may not have gotten them to pay for it, but its in the database now that the dealership was in posession of the car. if you need a good body shop, if you dont have one, PM me and i will give you info. on a shop out in va beach that does amazing work. Works well with Insurance companies and the guys there are really easy to work with.

dgriddick · 01-22-2014, 05:29 AM

Quote:

Originally Posted by Frank in MD

Did you do a walk around w/ the dealer before you dropped you car off? If you didn't you're pretty much out of gas. I agree with you about the no leaving the lot part w/out my say so, but if you had an alignment they do need to drive it. Having said that, I personally want to be present on any and all drives. That's probably why they offered some compensation.

If you can't prove it, they aren't responsible.

Yes.. I had two service writers inspect every panel... they did a detailed walk around inside and out

dgriddick · 01-22-2014, 05:30 AM

Quote:

Originally Posted by All Star

Pics of rock chip? This also can't be your only one on a three year old Camaro.

Lets try this again... read the principle.. let me drive your car.. chip it up.. and tell you that.. hey .. its three years old.. Its also paid for so I take pride in that as well.. You may not garage your car or detail it the way I do.. you may chose to eat or smoke in your car.. I don't... when you have something nice... you want to take care of it or to you its just a DD and a care to see how much you can beat it up..burn outs.. what ever.... This is apparently the same mindset of the dealer.. I tell you what... you make 10 payments on my car and then you can make a chip or two but until you do, the mindset makes no sense.. who pays over 30k or 40k for cars and does not take care of the investment?

dgriddick · 01-22-2014, 05:32 AM

Quote:

Originally Posted by ChrisBlair

Bingo, and this is how they get away with it. if there's one, it's fine that there's more.

And if there were none before, you got any pics that prove we did it? can't win.

I had an appraisal done on the car with detailed pic and by a certified inspector... yes,, I have pics

dgriddick · 01-22-2014, 05:34 AM

Quote:

Originally Posted by cadyshac

If they had to test drive it 5 miles to check the alignment then I am guessing they had to align it more than once.
I don't understand the hate toward the OP, it is his car, he gave specific instructions and they were not followed. If the stealership had a problem with his instructions they should have told him or refused to do the work.

Thanks so much.. thats my feeling as well.. they sent a customer service email from the head of service to see how they did before GM send their survey... maybe I will get a call.

ssrs2lt · 01-22-2014, 07:37 AM

sorry it blows when the dealer doesn't take care of your car.. 5 miles someone could of gone home for lunch.

pleasant attitude with customer service and time will over come the problem..

hang in there

ChrisBlair · 01-22-2014, 06:01 PM

Quote:

Originally Posted by dgriddick

I had an appraisal done on the car with detailed pic and by a certified inspector... yes,, I have pics

That's good! And then they will say..."on what date was the appraisal done? Uh-huh. And what was the date of your service, sir?"

dgriddick · 01-22-2014, 06:28 PM

I contacted GM to file a complaint... They said I would get a call in 24 hours... at this point I would be happy if this prevent it from happening to one of my fellow Camaro owners

christianchevell · 01-22-2014, 06:34 PM

dr color chip

AzItaliaSS · 01-22-2014, 07:25 PM

6000? in repairs? what did you run into? or was this a mechanical issue? Wouldnt it be expected that after an alignment that they street check it before returning it? Obvioulsy if you requested it not to leave the lot then that is an issue though..unless there parking lot is Talladega and they did two laps.

01-21-2014, 08:22 PM	#16
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,069	chips are probably from some a hole who burned out next to it. cant do a alignment without test driving it. cant check it going slow in the lot. still no way 5 miles in lot. thats a lie unless they have a test track lol __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

01-21-2014, 08:59 PM	#18
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,069	5 miles might be excessive for 1 test. unless they are not close to a place they can get it up to 55 60. in town is no good. Call GM dont wait for survey. mabyu add GM rep help to the title of this thread so one of the gm reps will see this. Good luck op __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

01-22-2014, 06:34 PM	#27
christianchevell old school chevy rodder Drives: 2021 zl1 a-10 WildCherry Join Date: Jul 2012 Location: Oregon Posts: 5,622 View My Garage	dr color chip __________________ 2021 Wild Cherry ZL1 A10, Sunroof, Data,Red Carbon Interior, Nav, RotoFab Big Gulp , Elite x2ultra, Borla ATAK, Driveshaft shop, BMR susp, Speed covers, intercoolers, ATI , 2650 MAG, DSX lid, 103 NW, TSP Longtubes & cats, LPE, 1le mods, ,LME cover, Katech pump and chain, Trunnions, BTR stage 2, LPE boostapump, Gforce, Speed eng , Granetteli, etc etc

01-22-2014, 07:25 PM	#28
AzItaliaSS Drives: 2010 2ss RJT LS3 GONE.... Join Date: Aug 2011 Location: GILBERT,ARIZONA Posts: 720	6000? in repairs? what did you run into? or was this a mechanical issue? Wouldnt it be expected that after an alignment that they street check it before returning it? Obvioulsy if you requested it not to leave the lot then that is an issue though..unless there parking lot is Talladega and they did two laps. __________________ GONE FAR FAR AWAY......Good bye C5 VARARAM, SWSP 1 7/8 LT'S,X-PIPE,CAT DELETE,DYNOMAX RACE BULLETTS, LSR SHORT SHIFTER ,CUSTOM BLACK EMBLEMS,MPD1 SPOILER, HP TUNE BY GEARHEAD GARAGE, INTERIOR ABL LIGHTING, CUSTOM STRIPING BY BEAVER STRIPES, EIBACHS Last edited by AzItaliaSS; 01-22-2014 at 07:26 PM. Reason: x

01-21-2014, 08:53 PM	#17
cadyshac It's in the hole! Drives: '11 2SS L99 SGM, '18 2SS, M6, HWSE Join Date: Apr 2011 Location: Kentucky Posts: 1,397	If they had to test drive it 5 miles to check the alignment then I am guessing they had to align it more than once. I don't understand the hate toward the OP, it is his car, he gave specific instructions and they were not followed. If the stealership had a problem with his instructions they should have told him or refused to do the work.

01-22-2014, 03:02 AM	#19
13camarossva Drives: 2013 inferno orange metallic ss Join Date: Jan 2013 Location: Virginia beach va Posts: 71	Sorry about your issues. Without dealership bashing, i took my car to a dealer in the HR area and had some body damage done while it was there i was left with the bill. so i claimed with my insurance company the dealerships info. may not have gotten them to pay for it, but its in the database now that the dealership was in posession of the car. if you need a good body shop, if you dont have one, PM me and i will give you info. on a shop out in va beach that does amazing work. Works well with Insurance companies and the guys there are really easy to work with.

01-22-2014, 07:37 AM	#24
ssrs2lt Drives: too many Join Date: Jul 2013 Location: oh va pa ma tx Posts: 3,046	sorry it blows when the dealer doesn't take care of your car.. 5 miles someone could of gone home for lunch. pleasant attitude with customer service and time will over come the problem.. hang in there

01-22-2014, 06:28 PM	#26
dgriddick Drives: 2011 Camaro SS/RS Join Date: Nov 2013 Location: Vriginia Beach Posts: 338	I contacted GM to file a complaint... They said I would get a call in 24 hours... at this point I would be happy if this prevent it from happening to one of my fellow Camaro owners