Dealer damaged my shifter trim

[crit719]

so far I haven't had good experiences with O'Brien chevy service dept.

[GOMD]

Originally Posted by Chevrolet Customer Svc

Sorry to hear about this, GOMD! Please let us know how your conversation goes with the service manager. We are happy to assist further if additional assistance is needed.

Jessica
Chevrolet Customer Care

Thank you so much. I will let everyone know how it goes Monday.

[GOMD]

Originally Posted by crit719

so far I haven't had good experiences with O'Brien chevy service dept.

I got my car from Ganley Chevrolet and will be going there for anything I need from now on.

[jdsblueray2013]

Take it back, be calm, point out what they did, and wait for there reply. If they are a reputable dealer they will make it right. If they don't then you open up a can of BBB on there a_ _!

oOoh.. how I wish this forum was around back in the day, because now there is so much exposure where you can post pictures, gm customer care people are always lurking around, and Camaro forum becomes a powerful tool for the people to get on there soap box and be heard! I have seen first hand the leverage this forum has, and it's great! I know I will use it if and when I have a service issue.

[bluBlud]

I've had dealer installed damage more than once and on different cars. That's why I hate when I need a warrantee fix - because I have to worry about how they won't threat the car carefully.

I've gotten in the habit of looking the car over inside and out before leaving the dealership. I also make a point of telling them that I'm going to also. I feel rude doing it but want them to know I'll be looking for any damage.

[Angrybird 12]

Originally Posted by bluBlud

I've had dealer installed damage more than once and on different cars. That's why I hate when I need a warrantee fix - because I have to worry about how they won't threat the car carefully.

I've gotten in the habit of looking the car over inside and out before leaving the dealership. I also make a point of telling them that I'm going to also. I feel rude doing it but want them to know I'll be looking for any damage.

Don't feel rude doing it, insist on the service advisor be present when you look it over. It's your right.

[Evil-Bee-NH]

What everyone else said bring it in, if the service manager doesn't take the high road and it's a chevy dealership talk to the customer care manager. They'll generally make the service dept. eat the $20 to save any kind of PR issue or phone call from someone.

[crazy4camaro]

what is wrong with these the dealership service depts.? their service deptartments are a hugh profit center for them and all too often you hear these horror stories about the damage that they do and that just makes customers stay away.it's a no brainer : do the work at a fair price , do no damage and the customer will return over and over again

[USCAMARO14]

I got one if you need it. I will give it to you for $25 plus shipping.

[Angrybird 12]

If they refuse to replace yours I have an extra one you can have for free, just PM me your name and address.

[yellowrs]

Originally Posted by Angrybird 12

If they refuse to replace yours I have an extra one you can have for free, just PM me your name and address.

Now you my friend are a hell of a good person!

[ckaram]

Awesome!

[Angrybird 12]

Originally Posted by yellowrs

Now you my friend are a hell of a good person!

I got it for free from another member and ended up not using it so I just want to pay it forward.

[GOMD]

Originally Posted by Angrybird 12

If they refuse to replace yours I have an extra one you can have for free, just PM me your name and address.

Wow man, you really are awesome. Hopefully they take care of their mistake. If they do not I may just take you up on your offer. I'd have to PayPal you something for your trouble.

Thanks again, so many people on this forum are awesome. Really glad I joined Camaro5.