How do you track/watch your order status? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

3GPa · 05-28-2009, 04:21 PM

Hi,
New here and I ordered my SS 5/6/09. I've called the dealer, but he says he does not have status. Is anyone here able to check for me via the GM website?
Thanks in advance.
Ord# NKBGKQ

CWI · 05-28-2009, 05:36 PM

Your dealer jsut has to go to the GM workbench and check their inventory, The car will show there and have a current event code. Some salesmen are not aware of this. Once they pull your order up, they can check the event code history that shows all of the event codes and dates of those code changes.

Sparks · 06-01-2009, 11:20 PM

Can someone provide feedback on my order status as my dealer is on the hit list and my salesman has left the dealer. My Order # is NHWN7K

Thanks

UCF w00t · 06-01-2009, 11:23 PM

Quote:

Originally Posted by Sparks

Can someone provide feedback on my order status as my dealer is on the hit list and my salesman has left the dealer. My Order # is NHWN7K

Thanks

You should be in contact with someone else at the dealership. If another salesman wasn't assigned, I would ask to talk to the manager.

Sparks · 06-01-2009, 11:29 PM

I talked to the sales manager and he showed me on the workbench that I was priority 3 and that priority 1 has already delivered and priority 2 is being built. I wanted to know what my current status is but he could not tell me that.

UCF w00t · 06-02-2009, 10:10 AM

Quote:

Originally Posted by Sparks

I talked to the sales manager and he showed me on the workbench that I was priority 3 and that priority 1 has already delivered and priority 2 is being built. I wanted to know what my current status is but he could not tell me that.

Yea he can. It's on the same page that shows priority. There's a link on the workbench page for "event history"... that will show your current and past status codes as well as the dates of those events.

Zax · 06-17-2009, 10:26 AM

By chance is there anyone here with access that could tell me what event code(s) my '10 is sitting at?

I've tried getting info out of the dealer, but every time I talk to them the damn story or timeline changes. I'm getting a little aggrivated with them at this point.

Order Detail #: NGCMHF

I have been religiously watching the 2010 Camaro database and saw a VIN pop up for what I *believe* to be my car. Just wanting to make sure.

Would be much appreciated!

SSOOCH · 06-17-2009, 11:16 AM

If you're car has been produced and it's been assigned a VIN your dealer should be able to call the DBC (Dealer Business Center) and get an update. If he doesn't know what the DBC is, tell him to turn off the lights and lock his doors because he's too stupid to be in business....

Zax · 06-17-2009, 11:28 AM

When I called him yesterday, he said the car had gone into production, and should finish by July 17th...

Please tell me it doesn't take 1+ months to build the car.

I've been trying to be civil about the whole issue. I try to avoid calling them on a daily basis and never try to sound angry. In fact, when I call it's about once every two weeks on a Friday afternoon. One thing that bothers me is they never seem to know any solid information, and if they claim they do, the next time I call, the story changes to something completely different.

I know the car has been ordered as I got the packet from GM within a couple of weeks of making the actual order, so they're not completely giving me the run-around. The thing that annoys me the most though, is the fact that when I call them for an update they don't have the information, claim they will look it up and give me a call back, but I never do get a call back... ever.

UCF w00t · 06-17-2009, 11:38 AM

I know how you feel. I would make it clear to them that you are expecting more information out of them. They can log onto GM Global Connect and find your order status. There's a page that lists the dates for each status code. Just ask them to copy and paste that into an email to you. You might want to go there in person and ask them to show you your order history screen if the phone isn't working.

But yea, it will take over a month from when it's "placed" to production and when it actually arrives. You can see when mine was sent to production (2000) and it was just built yesterday.

Zax · 06-17-2009, 11:45 AM

Problem with me going there and looking at it is I have to drive 253 miles to get to the dealership. Kind of the craptacular part of living in the middle of nowhere.

However, I'm thinking that it made 3800 yesterday because a VIN popped up with the exact same options I had ordered on my car. Dealer told me there were 2 yellow cars ordered. First came through on 6/3/09 and was not mine due to the options ordered. Second yellow car came through the database yesterday.

That of course assumes 3800 is reached when the car gets a VIN assigned to it.

UCF w00t · 06-17-2009, 12:07 PM

Quote:

Originally Posted by Zax

Problem with me going there and looking at it is I have to drive 253 miles to get to the dealership. Kind of the craptacular part of living in the middle of nowhere.

However, I'm thinking that it made 3800 yesterday because a VIN popped up with the exact same options I had ordered on my car. Dealer told me there were 2 yellow cars ordered. First came through on 6/3/09 and was not mine due to the options ordered. Second yellow car came through the database yesterday.

That of course assumes 3800 is reached when the car gets a VIN assigned to it.

Yea, that sucks.

3800 is days before it hits the website. If it is yours, you should have it within the next few weeks.

trm0002 · 06-17-2009, 12:15 PM

Quote:

Originally Posted by Zax

Problem with me going there and looking at it is I have to drive 253 miles to get to the dealership. Kind of the craptacular part of living in the middle of nowhere.

However, I'm thinking that it made 3800 yesterday because a VIN popped up with the exact same options I had ordered on my car. Dealer told me there were 2 yellow cars ordered. First came through on 6/3/09 and was not mine due to the options ordered. Second yellow car came through the database yesterday.

That of course assumes 3800 is reached when the car gets a VIN assigned to it.

Actually, my understanding is that it doesn't. A VIN is assigned FIRST THING in the production line- as in your raw body coming out of the body shop already has a VIN tag. That being said, we don't/can't see that VIN until the car is actually complete and has reached the 3800 event code level. So, your assumption at least holds that if you see 3800, then, yes, your car is complete. At least I think that's right.

Zax · 06-18-2009, 11:50 AM

Well I asked for the event detail yesterday morning and have yet to get an email back.

Have someone headed down that direction today and am going to see if they can sift through the bullshit and get a printoff of the event history for me since the dealer has done nothing but fail as far as giving me any form of useful information.

It took over a month to finally get the Order Detail #: NGCMHF

They kept trying to feed me some 4 digit number and insisted that it was the detail number.

05-28-2009, 04:21 PM	#15
3GPa Drives: SOLD/2SS/RS Painted Rally Stripes Join Date: Apr 2009 Location: Oregon Posts: 324 View My Garage	Can Anyone Check My Order Status? Hi, New here and I ordered my SS 5/6/09. I've called the dealer, but he says he does not have status. Is anyone here able to check for me via the GM website? Thanks in advance. Ord# NKBGKQ

05-28-2009, 05:36 PM	#16
CWI Helping Build America Drives: 2010 2SS/RS,LS3 2013 Duramax 3500HD Join Date: Aug 2008 Location: Freeport LPG Export Posts: 3,836 View My Garage	Your dealer jsut has to go to the GM workbench and check their inventory, The car will show there and have a current event code. Some salesmen are not aware of this. Once they pull your order up, they can check the event code history that shows all of the event codes and dates of those code changes. __________________ Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "Holy shit, what a ride!"

06-01-2009, 11:20 PM	#17
Sparks Drives: 1969 Camaro SS Join Date: Jun 2009 Location: Oklahoma Posts: 13	Order Status? Can someone provide feedback on my order status as my dealer is on the hit list and my salesman has left the dealer. My Order # is NHWN7K Thanks

06-17-2009, 11:16 AM	#22
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,357 View My Garage	If you're car has been produced and it's been assigned a VIN your dealer should be able to call the DBC (Dealer Business Center) and get an update. If he doesn't know what the DBC is, tell him to turn off the lights and lock his doors because he's too stupid to be in business.... __________________

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06-01-2009, 11:29 PM	#19
Sparks Drives: 1969 Camaro SS Join Date: Jun 2009 Location: Oklahoma Posts: 13	I talked to the sales manager and he showed me on the workbench that I was priority 3 and that priority 1 has already delivered and priority 2 is being built. I wanted to know what my current status is but he could not tell me that.

06-17-2009, 10:26 AM	#21
Zax Drives: Rally Yellow 2010 2SS/RS Join Date: Apr 2009 Location: Montana Posts: 13	By chance is there anyone here with access that could tell me what event code(s) my '10 is sitting at? I've tried getting info out of the dealer, but every time I talk to them the damn story or timeline changes. I'm getting a little aggrivated with them at this point. Order Detail #: NGCMHF I have been religiously watching the 2010 Camaro database and saw a VIN pop up for what I believe to be my car. Just wanting to make sure. Would be much appreciated!

06-17-2009, 11:28 AM	#23
Zax Drives: Rally Yellow 2010 2SS/RS Join Date: Apr 2009 Location: Montana Posts: 13	When I called him yesterday, he said the car had gone into production, and should finish by July 17th... Please tell me it doesn't take 1+ months to build the car. I've been trying to be civil about the whole issue. I try to avoid calling them on a daily basis and never try to sound angry. In fact, when I call it's about once every two weeks on a Friday afternoon. One thing that bothers me is they never seem to know any solid information, and if they claim they do, the next time I call, the story changes to something completely different. I know the car has been ordered as I got the packet from GM within a couple of weeks of making the actual order, so they're not completely giving me the run-around. The thing that annoys me the most though, is the fact that when I call them for an update they don't have the information, claim they will look it up and give me a call back, but I never do get a call back... ever.

06-17-2009, 11:38 AM	#24
UCF w00t Geek Drives: IOM 2010 Camaro 2SS Join Date: Oct 2008 Location: Orlando Posts: 4,451	I know how you feel. I would make it clear to them that you are expecting more information out of them. They can log onto GM Global Connect and find your order status. There's a page that lists the dates for each status code. Just ask them to copy and paste that into an email to you. You might want to go there in person and ask them to show you your order history screen if the phone isn't working. But yea, it will take over a month from when it's "placed" to production and when it actually arrives. You can see when mine was sent to production (2000) and it was just built yesterday.

06-17-2009, 11:45 AM	#25
Zax Drives: Rally Yellow 2010 2SS/RS Join Date: Apr 2009 Location: Montana Posts: 13	Problem with me going there and looking at it is I have to drive 253 miles to get to the dealership. Kind of the craptacular part of living in the middle of nowhere. However, I'm thinking that it made 3800 yesterday because a VIN popped up with the exact same options I had ordered on my car. Dealer told me there were 2 yellow cars ordered. First came through on 6/3/09 and was not mine due to the options ordered. Second yellow car came through the database yesterday. That of course assumes 3800 is reached when the car gets a VIN assigned to it.

06-18-2009, 11:50 AM	#28
Zax Drives: Rally Yellow 2010 2SS/RS Join Date: Apr 2009 Location: Montana Posts: 13	Well I asked for the event detail yesterday morning and have yet to get an email back. Have someone headed down that direction today and am going to see if they can sift through the bullshit and get a printoff of the event history for me since the dealer has done nothing but fail as far as giving me any form of useful information. It took over a month to finally get the Order Detail #: NGCMHF They kept trying to feed me some 4 digit number and insisted that it was the detail number.