Bay Area Dealerships (my opinion)

[Chevyg1rl]

Originally Posted by DjD

If you are having Sales and Service problems at Courtesy you need to be talking to John Anderson or at least his General Sales Mgr. John is a major "Car Guy" and supports the local charity shows and clubs in a major way. They don't want attitudes chasing away customers and can't fix problems if they don't hear from folks about them. The days of markup are almost gone as far as Camaro goes, call and ask for Troy (Internet Sales) and cut out the sales person in the middle.

I've had MAJOR problems with their service dept. I talked to the GM, never heard back from them and took my business elswere - which is what the service manager told me to do. I would LOVE an opportunity to speak with John Anderson personally. Got his number???

[Chevyg1rl]

Originally Posted by tangorover

I ordered and picked up my Camaro at Courtesy Chevy in San Jose. I have nothing but good things to say about them. Very professional and helpful and Id wholehearted recommend them. However since I live in Fremont its good to know that Fremont Chevy is also pretty good. Ill probably visit them for my Service needs since they are physically closer to me.

Agreed. Sales was an awesome experience. Go to Fremont for service!

[Jay2SS109]

.

[DaveT]

Mark at Novato

[BackinBlackSS/RS]

Originally Posted by gabraddock

Good post. I bought the second one a Courtesy, but I paid $5 grand over invoice. They did however throw in my first two oil changes and a car cover. Still $5 grand over just to say I have the second Camaro in the Bay Area. Especially now that I found out they sold the 1st one to Daniel at invoice and a hand shake. They saw me coming!!!!!!!!!!

Did they at least use Vaseline?

[DjD]

Originally Posted by Chevyg1rl

I've had MAJOR problems with their service dept. I talked to the GM, never heard back from them and took my business elswere - which is what the service manager told me to do. I would LOVE an opportunity to speak with John Anderson personally. Got his number???

You are not the first I have heard from that has had issue with the Courtsey Service Dept but if John doesn't hear from those having less than pleasant experiences he can't correct the problem. The times I have talked with him has been in person or by calling the main number and asking to speak to him.

The Fremont dealership is also run by a real car guy and on top of that they do in house custom work there. Definitely a good recomendation for them as well...

[cplabaunza]

I paid ~$1k under invoice at Courtesy...Sales was awesome, I dealt with Guy (his name)...Haven't been back for service cause its far, but went to Colma which sucked.

[gabraddock]

Originally Posted by cplabaunza

I paid ~$1k under invoice at Courtesy...Sales was awesome, I dealt with Guy (his name)...Haven't been back for service cause its far, but went to Colma which sucked.

Was is Super Guy or just Guy?

[2010rod]

Originally Posted by BackinBlackSS/RS

Did they at least use Vaseline?

LOLSorry G

[2010rod]

Originally Posted by DjD

You are not the first I have heard from that has had issue with the Courtsey Service Dept but if John doesn't hear from those having less than pleasant experiences he can't correct the problem. The times I have talked with him has been in person or by calling the main number and asking to speak to him.

The Fremont dealership is also run by a real car guy and on top of that they do in house custom work there. Definitely a good recomendation for them as well...

I tried to tell her, and everyone; the owner is a camaro guy; the last time I was there they put my locking lug nuts on at no cost (labor) to me; and I didn't even buy the car from them: I always deal with Mike G, but have had good experiences with other staff.

[gabraddock]

Originally Posted by BackinBlackSS/RS

Did they at least use Vaseline?

Nope! I felt like a hooker at a sexaholic convention!

[MikeL]

Thanks for this post! Good news since Ive been looking around on where to order my 2011 2LT/RS. Posts like this do in fact drive business to certain dealers and away from others and I hope these dealerships learn from their mistakes.

[cplabaunza]

Yep...

Originally Posted by gabraddock

Was is Super Guy or just Guy?

[Chevyg1rl]

Originally Posted by 2010rod

I tried to tell her, and everyone; the owner is a camaro guy; the last time I was there they put my locking lug nuts on at no cost (labor) to me; and I didn't even buy the car from them: I always deal with Mike G, but have had good experiences with other staff.

Let me know when you go out there for the first Friday thing and I'll meet ya there. Maybe I'll get lucky and Mr. Anderson will be there.