What would you do or expect?

[egad09]

Upon further investigation I have some unanswered questions for them still and a stop to make before i head to the dealership. The ATT receipt shows payment 4 minutes before I dropped the car off. Now okay maybe it fell out of his pocket as he pulled the car around right? But why was it on the passenger side of the car in between the passenger seat and door?!!!! Is it customary to take two mechanics incase one cant drive around the bay or something??
As far as i know there is no reason for them to be on the passenger side of the car for an oil change?

going to stop at the ATT location and see if they can check the time on their kiosk system to see if it is correct as step #1. As far as milage goes the way I figure it I have about 5-10 miles un accounted for since i dropped it off until today.

[daveagogo1]

Every single time i drop off any car i own i take a photo of the odometer with enough of the top of the picture to show the dealerships name in the photo as well. Proof it was taken on their lot at time of drop off.

I instruct them to only do the work i ask and do NOT do anything else to the vehicle even if they see something without calling me first. I also ask before hand if the service being done will require a road test and if it does i will be staying at the dealership and riding along for the road test. If they do not agree to my terms they do not service my vehicle and i take her elsewhere. No one ever has a problem with that.

In your case i'd show them the receipt. It will have a date at least on the receipt and possibly a time as well. I would ask to see the service manager or the dealership manager/owner. Stress my utter displeasure as there was no reason at all to road test for an oil change. Then demand my money back in full for the oil change and find another dealer period.

[SILVERHAWK]

Originally Posted by egad09

Upon further investigation I have some unanswered questions for them still and a stop to make before i head to the dealership. The ATT receipt shows payment 4 minutes before I dropped the car off. Now okay maybe it fell out of his pocket as he pulled the car around right? But why was it on the passenger side of the car in between the passenger seat and door?!!!! Is it customary to take two mechanics incase one cant drive around the bay or something??
As far as i know there is no reason for them to be on the passenger side of the car for an oil change?

going to stop at the ATT location and see if they can check the time on their kiosk system to see if it is correct as step #1. As far as milage goes the way I figure it I have about 5-10 miles un accounted for since i dropped it off until today.

Just a thought -- was it around the end of lunch time? or could he have had a break. Maybe the mechanic went out and ran errands on his lunch or a break time before he worked on your vehicle. He may have had your work order in hand when he got to your car along with personal items left over from break time and when he set them down to pull your vehicle around it fell off the passenger seat. Possible since the receipt was timed before you even dropped off the car---if the time is correct.

[heRS]

I see the above happening, and when he starts your Camaro, the breeze from the AC or heater blowing toward the seat lifts that little receipt up and whooshes it between the seat and door.
Don't come across as an asshat at the dealer, they may be working on your car again in the future, y'know. You say "5 or 10 miles', that's a huge discrepancy that tells me you're not sure. Unless you're POSITIVE they put miles on your car just let it go.

[egad09]

Originally Posted by heRS

I see the above happening, and when he starts your Camaro, the breeze from the AC or heater blowing toward the seat lifts that little receipt up and whooshes it between the seat and door.
Don't come across as an asshat at the dealer, they may be working on your car again in the future, y'know. You say "5 or 10 miles', that's a huge discrepancy that tells me you're not sure. Unless you're POSITIVE they put miles on your car just let it go.

I agree, i am going to stop and check the time off the kiosk where the receipt is from first then head to the dealer for alittle explanation based on what is found there. I am okay with the i just got back form lunch and had stuff story but would like to hear it from them before i say what i found and why i am back in. Just a matter of time to see what goes on and what there reasoning is. Wish i could narrow out those couple miles but did so much running that evening and next morning I just cant figure it down exactly so we shall see what they say and take it from there!

Wonder if they have cameras around the service bay ... may ask to see the video? Wonder how that would go over? Hmm we shall see.

[Kahdir]

[CamaroMiami]

Believe it or not, our cars are being over-driven and/or aggressively driven at the dealerships when in for service. (especially the LS3's and L99's)

Many camaro owners that are not on this site (privately) are complaining.
Who ever joy rides the car, rinse it down and dry.

We need a spy camera installed in our cars when they are dropped off.

This crap has got to stop.

[KnuckleBuster]

Originally Posted by Kahdir

Mind if I join you?

[Bodih]

I don't think any number of free oil changes would make me bring my car back to that dealership! There shouldn't be 1 more mile on the car when all it needed was an oil change. I would start thinking about what (small) accessories from them might be fair compensation...

[Avalnch]

Originally Posted by egad09

So here the deal in short... Dropped the car off with my dealership on 1/20/11 for an oil change. Had a friend meet me there and we went off to lunch while they were working on it. Left it right after noon and returned about to hours later.
Today I was cleaning the car and found a receipt from an ATT store inbetween the passenger seat and door showing payment on a customers account for a person whom i do not know, assuming someone from the dealership ... Taking the car out on lunch?!!!?!!!! To run errands?!!!!!!
Absolutely fuming at the moment.

Of course I am bring this up to the dealership first thing Monday morning but want to know what you guys would do/expect?!?!!!! Don't even know how to handle this im so mad right now!

Heading out of the house right now will check back this evening when i return!

I'm not surprised at all. This happens ALL the time and the dealership, depending on their attitude will either apologize or give you the whole "it was a test drive" routine.

When I go into my dealership, they know that I keep a close eye on my odo reading and they also know how anal I am about "no test drives". Plus, they are a good group to begin with.

I knew a service writer at a local Volvo dealership and he almost never had to drive his own car to work. He always had a customer's car to take to/from home. His excuse was "I gotta drive them to make sure they're OK after the work", but I'm sure the majority of the customers' cars were not in for anything that required a road test. Plus, he never tells the customers either.

[katatonia]

I always document my drop off/pick up mileage....but the dealership I take my car to is WAY too paranoid that my husband or one of his officers might see my car being driven around by someone other than me. It works out well.

If I was a mechanic.....I'd be taking longer test drives too.....depending on the car. I wouldn't be able to resist.

[v6sonoma]

That's why I change my own oil. If I had to bring it in for something I'd wait. If it's gonna take a while I'll be bringing a sleeping bag. lol

[427Carl]

Be professional..
Take up your questions with the Service manager..
If not happy, go to management...
You had to sign a work order, for a oil change.. Does it say "will/Might be subject to road test?"
If it didn't, you can charge them with theft of car...
My car is driven to oil change bay by me.. I wait in waiting room, and go get it when its ready..
I had meeting with Service Manager, after buying car, and told him how I wanted to be handled... he was cool

[Jaime068]

Think I'ma need to take a quick iphone shot of my miles whenever I drop off my car at the dealer