10-12-2015, 10:50 AM | #29 |
Drives: 2012 45th Anniversary Edition Join Date: Aug 2012
Location: San Diego, CA
Posts: 1,618
|
Dealership never did call me back. left two voicemails last week. went to a different one a little further away, was treated rather well. Think Ill continue the new one for warranty work.
|
10-13-2015, 09:37 PM | #30 | |
Drives: 2011 Camaro 2SS RS L99 Vert Join Date: Aug 2015
Location: South Florida
Posts: 285
|
Quote:
The only time I didn't answer the survey at all was at the Jaguar dealership. Some overzealous maniac tried to charge my extended warranty $7000 in suspension repairs. Then when they found out it far exceeded my limits of liability by $4000, the service writer told me, "it was a good idea to replace all those parts but all cars with my milage could benefit from it. Don't worry about it." All well and good but the trouble with that was if I didn't get all those items fixed the extended warranty company told me they were off the hook for any of those repairs if they were to fail in the future. So their desire to turn a profit caused a liability to me. |
|
10-15-2015, 08:46 PM | #31 |
Drives: 2013 2SS/RS/1LE Join Date: Apr 2010
Location: St Louis, MO
Posts: 3,087
|
You need to spend more time at your dealer. All of them recognize me, and a few know me by name. I always get good service and they often cut me a break on pricing. And I don't know about other dealers, but mine will service anything. I've seen about all GM products in there, as well as Toyotas and Fords (and there is a Ford dealer next door).
This isn't a "Dealership Service Advisor" issue, it's simply an issue with the dealer you chose to do business. Time to go somewhere else. |
10-16-2015, 08:57 AM | #32 |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
|
There is never an excuse for providing bad customer service or allowing a phone to go to voice mail, ever, under any circumstances. The franchise owner has a crappy business model if so, but then again GM might be forcing their hands. The owner needs to hire more service advisers or compartmentalize responsibilities better, both of which cost CASH - which owners refuse to spend. Nearly every single business owner I consult with refuse to spend $10x to save $100x, much less comprehend goodwill as it applies to better overall health (ROI) by providing top notch customer service. Every single one of them want to know how many ppl they can fire and still increase revenue year over year. The Sales staff barely cover their own expenses, the real money of a franchise is in the service, paint and body departments.
There is not one Chevy dealer in the Houston metroplex I trust my car with other than my service adviser over at Lonestar Chevy off 290 (David?). The only time even he gets my car is if Gullo FORD in Conroe is unable to perform the work. Want to talk about white glove service? Yea, Chevy has none. |
10-16-2015, 11:02 AM | #33 | |
Drives: 2018 1SS M6 Join Date: Nov 2014
Location: Houston
Posts: 2,617
|
Quote:
|
|
10-16-2015, 11:14 AM | #34 | |
Drives: 2015 SW 1SS/RS 1LE Join Date: Mar 2015
Location: Brighton, CO
Posts: 2,736
|
Quote:
It started with a great buying experience too... which resulted in 2 more purchases.
__________________
“The Eagles and the Captain and Tennille ruled the airwaves, and we were the answer to it.” - Joey Ramone
|
|
10-16-2015, 11:31 AM | #35 |
Drives: Race Car Join Date: Sep 2009
Location: Seffner, FL
Posts: 6,226
|
The absolute truth! Part of any attitude you might get from a Dealership employee starts with them getting $hit on as soon as they walk in the door. Then the Customers arrive!
|
10-16-2015, 04:01 PM | #36 |
HAMMER PILOT
Drives: 13 ZL1#182, 85 CJ7, 16 Silverado Join Date: Nov 2011
Location: Tucson AZ
Posts: 4,386
|
I treat mine with respect and he does the same, easy.
__________________
"DO YOU WANT ME TO PUT THE HAMMER DOWN?"
|
10-16-2015, 10:21 PM | #37 |
Drives: 2011 Camaro 2SS RS L99 Vert Join Date: Aug 2015
Location: South Florida
Posts: 285
|
|
10-16-2015, 10:23 PM | #38 |
HAMMER PILOT
Drives: 13 ZL1#182, 85 CJ7, 16 Silverado Join Date: Nov 2011
Location: Tucson AZ
Posts: 4,386
|
If they do not respond to respect they won't be seeing me again.
__________________
"DO YOU WANT ME TO PUT THE HAMMER DOWN?"
|
10-16-2015, 10:37 PM | #39 |
Drives: 2011 Camaro 2SS RS L99 Vert Join Date: Aug 2015
Location: South Florida
Posts: 285
|
|
10-16-2015, 10:38 PM | #40 |
HAMMER PILOT
Drives: 13 ZL1#182, 85 CJ7, 16 Silverado Join Date: Nov 2011
Location: Tucson AZ
Posts: 4,386
|
I am the customer, automatic respect, the special treatment, earned respect.
__________________
"DO YOU WANT ME TO PUT THE HAMMER DOWN?"
|
10-17-2015, 06:41 AM | #41 |
Drives: 2010 Synergy Green Camaro Join Date: Jun 2010
Location: Minooka Illinois
Posts: 693
|
I could go on and on about the trials of a Service Writer. I was one for 18 years at a Chevy store. We took the heat for everything.
Car not fixed correctly or on time, I took the heat. Parts didn't show up, I took the heat. Salesman didn't treat you nice, I heard about it on your first service visit. Tech got to many warranty jobs , I got the cold shoulder for a few days. If the service phone rang more than 3 times the owner of the store would be in my face. He would sit in his office on watch the switch board. If I didn't give certain sales peoples customers preferential treatment I caught hell. Finance guy bent you over , somehow it was my problem. The list goes on ..... Did I ever get a thank you for the hours I have spent in trunks of cars listening for squeaks, rattles etc. Seems like I was the only person in the shop willing to do it. I have also spent hours in trunks of cars looking for water leaks. Or how about the numerous times I have taken customers cars home with me ( with their permission) looking for intermittent problems and ended up waiting for a tow truck . On my time without any additional compensation. It took me 18 years to finally figure out that being a Service Writer is probably the most thankless job there is. I got smart and left. |
10-17-2015, 06:49 AM | #42 |
Drives: 2015 1le, dual mode exh., no sunruf Join Date: Sep 2015
Location: Rowlett
Posts: 30
|
Very true,
I was a dealer tech for over 20 years, and the job of a service advisor is one I never wanted. Sent from my iPhone using Tapatalk |
|
|
|
|