Camaro is dead - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

OOLIE · 06-09-2011, 11:28 AM

Sounds like the Dealership is is trying to screw you. My understanding is they make more money off repairs not under warranty. Let the regional manager be your representative, it is clear the dealer is not. GOOD LUCK!!

Shadow Camaro · 06-09-2011, 04:09 PM

Dealers make a ton more money off of non-warranty repairs. they get the money you pay for parts and their technicians also get payed more that way. when a dealership does warranty work, not only are they not making any profit from the parts, their technicians also dont get payed their full amount. Instead of getting their normal per hour service fee for non warranty work which you would pay for, they get about 4/10 of that hourly fee which is payed by GM. this is the reason dealers like to try to make you pay out of pocket and it is also the reason that warranty work is generally half assed.

Kwill · 06-10-2011, 09:47 PM

I went to my JN Chevrolet

today and asked them to provided me with the document they wanted me to sign and documentation of the conversations they've had with GM. I needed these documents so I can have a lawyer look over them so I am not screwed over. They copied the paper they wanted me to sign then they told me that they don't document conversations with GM, "They're all verbal." So you don't record what you talked about after the conversation, no notes are taken. "No, it's all verbal"

FIX MY DAMN CAR AND QUIT TRYING TO SCAM ME.

OOLIE · 06-10-2011, 10:34 PM

Good luck man keep talking to the Rep.

usa1camaro1969 · 06-11-2011, 08:00 AM

So, have they even been able to look at it yet? I know they're saying the oil is black(duh, what color is it supposed to be) and that it wasn't to spec but if it had any life left on the oil monitor I don't see it being a problem. Is there something in the warranty where it says we must bring it to them for oil changes? No. Is there something that says they have this nifty oil change monitor and don't go by it? I don't think so. When was the last time you had checked the oil level? It may be something that's asked. I'd be there at the service rep's desk every day. Have you taken Jeff up on his offer to talk about your issue?
Oh, and good luck.

PercyJWellingtonIII · 06-11-2011, 12:31 PM

Quote:

Originally Posted by Kwill

They won't be able to even look at the car till Tuesday. That's when they'll let me know if they'll provide a loner car... thank God Honolulu has a great transportation system.

Will keep you all posted

----------------

Your car will not start...its under warranty...it is not drivable....it is sitting at the dealer...They owe you a LOANER NOW!

Kwill · 06-11-2011, 08:13 PM

Still no loner car... and yes I have been in contact with Jeff, seems to be very helpful and nice.

I just want my car fixed and back to me.

Unobtainium · 06-11-2011, 08:23 PM

They do make more money off of repairs outside of warranty.
They just assumed you would take their word as the final say. Glad you contacted GM. GM wants people to buy, and own, and enjoy, and buy again.
The dealership wants your money as repairs and parts is where they get most of theirs.
Good luck with this. I knew I was watching the oil changes for a reason.
I heard stories of guys taking customers synthetic home and filling with regular. Hence, I watched them do the changes. Why must everything be so damned crooked?

billy2642 · 06-11-2011, 10:33 PM

Definately keep updating us on this. between this and an air conditioning problem Ive been reading about on here, Im a little worried. I just bought a 2011 LS and it doesnt even have 500 miles on it yet

OOLIE · 06-11-2011, 11:25 PM

Quote:

Originally Posted by billy2642

Definately keep updating us on this. between this and an air conditioning problem Ive been reading about on here, Im a little worried. I just bought a 2011 LS and it doesnt even have 500 miles on it yet

This isn't a wide spread problem. All manufactures are going to have a few cars have problems. You should be ok. I change the oil at 50% just to be on the safe side.

Chevrolet Customer Svc · 06-14-2011, 01:07 PM

I'm glad to say that your case is moving along just fine Kwill. I've sent you an e-mail for a bit more information. I hope we're able to get you the help you need!

Jeff Morris, Chevrolet Customer Service

Kwill · 06-17-2011, 07:52 PM

My car is being fixed as we speak, under warranty. It had a broken crankshaft and rod. I want to thank Mr. Morris for helping me out through this whole ordeal.

IndeedSS1 · 06-17-2011, 08:11 PM

Quote:

Originally Posted by Kwill

My car is being fixed as we speak, under warranty. It had a broken crankshaft and rod. I want to thank Mr. Morris for helping me out through this whole ordeal.

This is great news.

BSR-1 · 06-17-2011, 08:18 PM

Kinda help to restore ones faith!
Great news!

06-09-2011, 11:28 AM	#29
OOLIE Drives: 2011 LS Join Date: Oct 2010 Location: FL Posts: 1,643	Sounds like the Dealership is is trying to screw you. My understanding is they make more money off repairs not under warranty. Let the regional manager be your representative, it is clear the dealer is not. GOOD LUCK!! __________________

06-09-2011, 04:09 PM	#30
Shadow Camaro Drives: Rally Yellow 2010 Camaro 2SS/RS M6 Join Date: Dec 2010 Location: Fairhope, Alabama Posts: 341	Dealers make a ton more money off of non-warranty repairs. they get the money you pay for parts and their technicians also get payed more that way. when a dealership does warranty work, not only are they not making any profit from the parts, their technicians also dont get payed their full amount. Instead of getting their normal per hour service fee for non warranty work which you would pay for, they get about 4/10 of that hourly fee which is payed by GM. this is the reason dealers like to try to make you pay out of pocket and it is also the reason that warranty work is generally half assed. __________________ Rotofab CAI, SW LT Headers and High Flow Cats, SW Cat-Back, Eibach Pro rear wheel spacers, SS Grill Insert, Street Scene Front Splitter, Blacked out rear emblem, blacked out bezels, plasti-dipped lower bumper, plasti-dipped rims with yellow pinstriping, dyed interior stitching yellow, 2x Kicker CVR 12's w/ 1200 watt kicker amp. MORE TO COME!

06-10-2011, 10:34 PM	#32
OOLIE Drives: 2011 LS Join Date: Oct 2010 Location: FL Posts: 1,643	Good luck man keep talking to the Rep. __________________

06-11-2011, 08:00 AM	#33
usa1camaro1969 Back on the dino-juice Drives: '10 LS + a few more Join Date: May 2010 Location: Texas Posts: 1,641	So, have they even been able to look at it yet? I know they're saying the oil is black(duh, what color is it supposed to be) and that it wasn't to spec but if it had any life left on the oil monitor I don't see it being a problem. Is there something in the warranty where it says we must bring it to them for oil changes? No. Is there something that says they have this nifty oil change monitor and don't go by it? I don't think so. When was the last time you had checked the oil level? It may be something that's asked. I'd be there at the service rep's desk every day. Have you taken Jeff up on his offer to talk about your issue? Oh, and good luck. __________________ I wake up in the morning and I piss excellence. -Ricky Bobby America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936 Last edited by usa1camaro1969; 06-11-2011 at 09:05 AM.

06-11-2011, 08:23 PM	#36
Unobtainium Fabricator Drives: 2011 2SS Summit White Join Date: Jun 2011 Location: Langdon, AB Posts: 505	They do make more money off of repairs outside of warranty. They just assumed you would take their word as the final say. Glad you contacted GM. GM wants people to buy, and own, and enjoy, and buy again. The dealership wants your money as repairs and parts is where they get most of theirs. Good luck with this. I knew I was watching the oil changes for a reason. I heard stories of guys taking customers synthetic home and filling with regular. Hence, I watched them do the changes. Why must everything be so damned crooked? __________________ Roto-fab CAI Unobtainium Welding Exhaust ARH LT's 393whp L99 GPI VVT Turbo Cam-in

06-10-2011, 09:47 PM	#31
Kwill Drives: Orange RS Black Stripes Join Date: Jun 2010 Location: Honolulu, Hawaii Posts: 31	I went to my JN Chevrolet today and asked them to provided me with the document they wanted me to sign and documentation of the conversations they've had with GM. I needed these documents so I can have a lawyer look over them so I am not screwed over. They copied the paper they wanted me to sign then they told me that they don't document conversations with GM, "They're all verbal." So you don't record what you talked about after the conversation, no notes are taken. "No, it's all verbal" FIX MY DAMN CAR AND QUIT TRYING TO SCAM ME.

06-11-2011, 08:13 PM	#35
Kwill Drives: Orange RS Black Stripes Join Date: Jun 2010 Location: Honolulu, Hawaii Posts: 31	Still no loner car... and yes I have been in contact with Jeff, seems to be very helpful and nice. I just want my car fixed and back to me.

06-11-2011, 10:33 PM	#37
billy2642 Drives: 2013 VR ZL1 Manual Join Date: Jun 2011 Location: Columbus, GA/Phenix City, AL Posts: 173	Definately keep updating us on this. between this and an air conditioning problem Ive been reading about on here, Im a little worried. I just bought a 2011 LS and it doesnt even have 500 miles on it yet

06-14-2011, 01:07 PM	#39
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	I'm glad to say that your case is moving along just fine Kwill. I've sent you an e-mail for a bit more information. I hope we're able to get you the help you need! Jeff Morris, Chevrolet Customer Service

06-17-2011, 07:52 PM	#40
Kwill Drives: Orange RS Black Stripes Join Date: Jun 2010 Location: Honolulu, Hawaii Posts: 31	My car is being fixed as we speak, under warranty. It had a broken crankshaft and rod. I want to thank Mr. Morris for helping me out through this whole ordeal.

06-17-2011, 08:18 PM	#42
BSR-1 Drives: 17 ZL1 M6 Black Join Date: Oct 2009 Location: Capo Beach, Ca Posts: 1,411 View My Garage	Kinda help to restore ones faith! Great news! __________________

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