Chevy customer service doesn't know the camaro is being produced

[Vash]

Originally Posted by cyberbro

How would they know, they are in India!

Bring back Customer Service to America

This is why the guy didn't know where the Camaro is being made.
He was to busy driving his motorcycle while answering your request..

[DkknightX]

Originally Posted by Vash

This is why the guy didn't know where the Camaro is being made.
He was to busy driving his motorcycle while answering your request..

BAHAHAHAHA!! That was too funny Vash, but sadly, it is true!! LOL!!

[Liberty1]

Okay; I'm going to try to answer this as best I can:

I work for a company called Verizon/MCI. That's a land-line phone company for all you young cellphone-only users. Now, I work in the financial department of MCI. I answer phone calls from customers and prospective customers, and some customers who don't even know their customers (search 'SLAMMING'); however, I don't actually work for MCI. I only represent them. But I'm not even allowed to tell the customer that. The truth is... I work for GC Services, which is a contracting company that contracts with Verizon/MCI. I still, however, represent MCI. Now, if there's anything MCI is doing or Verizon is doing that does not include financial accounts specifically, I will have NO knowledge of it. Hence, why people call in and ask about some new discount plan or internet & bundle plan that I have absolutely no idea about because we, in the financial dept., have not been told a word about, nor is it any of our responsibility to know about it. And if I wanted to know about it, I'd have to go and do my own research outside of my hourly timeframe. And I'd rather spend my free time doing something else.

... So ...

I'm going to try and apply this to GM...

If GM outsources their customer service; like pretty much every other company does; chances are, they will not know details about what GM is doing. You are speaking to people who are only doing their job to make a living and to help you for certain specific needs. I assume pre-order and new car sales are not one of them. That is the dealer's responsibility or some other department. (perhaps RPO or CamaroScotty can clarify) This isn't anything new or unique. Is it productive or helpful? No. In fact, I would make the case that you can get rid of all phone services altogether, so long as you informed your customers and media thru other, less expensive means.

Most customer service centers are a joke. Call Dell and ask their customer service about the newest computer that might be coming out; they won't tell you squat. Cause the don't know and don't care. Call Pepsi and ask them about what specific ingredients they use in their drink; they won't tell you squat. Cause they don't know and don't care. Call me and ask me what new services MCI might be offering in the future; I'll tell you I have no idea. Cause I have no idea.

So.... you might just be talking to the wrong person about this particular issue. And the person you talk to about it can't tell you straight off that he doesn't know. He has to stick to a particular script and has to pretend that he knows what he is talking about. This is how the telecommunication service industry works. No matter what company it is.

If you really want to know what company does it right; check out Apple. They have the most outstanding customer service department out there. Not because they have the best and nicest employees. But because their employees are informed about what Apple is doing; planning on doing; and not doing.

Anyway, I hope this can somewhat explain the OP's situation...

[Liberty1]

...Also, I'd like to make one more point:

If you are ever having trouble getting the correct information over the phone; you as a customer have the right to always ask for a supervisor. Which I would always recommend. Chances are, the original person who answered the call might be a new employee with limited knowledge; sometimes you'll call and speak to someone who is still in training and has no clue what is going on.


If you aren't satisfied with the answer; simply ask for a supervisor. Most of the time the supervisor will tell you the same thing, but they will almost always know what they are talking about. So you don't have to second guess. Sometimes; the supervisor will tell you the exact same thing as the other representative, but the way they answer your question might make all the difference.

And if the supervisor is telling you something different than what you know is correct; then you are talking to the wrong department!

Seriously, I deal with this sort of shit every single day! And it's not as simple as you think...

[Amelia98]

Customer Service called me on Wednesday and said to talk to my dealer and thanks for spending my money with GM. She sounded like she was in another country but I didn't ask.