GM and some Dealer Customer Service is seriously lacking!

[RamGrad]

They do need to fix it, but to be 100% honest, I would rather wait for a good fix, than have another slickery tape fix. I would much rather wait for one permanent fix, than have a half of dozen half a$$ed fixes that come today, and just delay the true fix. The dealership I am going to now in Loveland CO has a GREAT service department! (in full disclosure, I do take my car to a different dealership for service, than where I bought it due to disrespect at my purchasing dealership) Not only does my dealer openly talk with me about all the information they have and are getting about the top fix, but they know and understand I am ridiculously protective of my car. Once I deliver my car to the dealership for service, it never leaves the shop, until I pull it out when I pick it up. (I work nights, so I have drove by in the middle of the night, and it is inside every time when they tell me it will be)

[cam62]

Originally Posted by vanlieremead

But what GM should do is send a letter to all vert owners and tell them not to worry, they will stand behind their product and when the fix is 100% known, we all will get it.

[cam62]

Originally Posted by z28camaro2471

However, the article you quoted was likely true at the time it was written. As I understand it, the original top supplier went bankrupt, the new supplier obviously has issues.

I don't profess to be a mechanical engineer or convertible top designer but there is something I don't quite get.

Original top supplier builds the tops according to specs supplied by GM?
If true, what difference does it make who supplies the tops. If the design is flawed, or installs in Oshawa aren't quite right, how is that the suppliers fault?

Again, I don't know the in's and out's, but something about that statement (the original top supplier went bankrupt) doesn't sit right with me.

That is all.

[z28camaro2471]

Originally Posted by cam62

I don't profess to be a mechanical engineer or convertible top designer but there is something I don't quite get.

Original top supplier builds the tops according to specs supplied by GM?
If true, what difference does it make who supplies the tops. If the design is flawed, or installs in Oshawa aren't quite right, how is that the suppliers fault?

Again, I don't know the in's and out's, but something about that statement (the original top supplier went bankrupt) doesn't sit right with me.

That is all.

Is it the supplier for sure? I don't know. However, from what had been publicized, GM was not having issues with the tops during the testing phase. As you point out, in its simplest form, there are three potential causes, the design, the installation or the supplier. The first two appear to be unchanged from the testing phase. To me it seems logical that it may be the supplier.

Any convertible top is a complex design. I've read that the 5th gen Camaro's is more so. Two companies having the same specs does not equal the same output. What would happen if you give two people the same ingredients and recipe and told them to follow the instructions exactly? Would each meal taste exactly the same? My guess is maybe.

[TiffBiff]

I know one dealership that has AWESOME customer service... Rodgers Chevrolet!!! I have had cosmetic work done there (de-chromed the car & added a heritage grille). The work was done perfectly. Then while working with Becky to get the real fix for my top & adding some airbrushing to the rear quarter panels, I discovered a Tahoe on their lot that I really wanted and 2 days later, it was delivered to my work and I didn't have to do much of anything to get it.

They definately go out of the way to make customers happy!!! (unlike my "old" dealership)

[TAG UR IT]

Sounds to me like a dealer going above and beyond to get your issues taken care of. I mean...they don't even have the car and they are trying to get it fixed. Honestly, I don't see how you can complain, "it's been two weeks and I don't hear anything." OP, if you want your car fixed, CALL THEM BACK. Don't use the excuse that you haven't heard anything in two weeks. Do you realized how many other customers they have and how much work they have elsewhere? You are not the only person to them. Sure, they want you happy...and it's obvious they are working at it to make you happy. But to come off complaining, "they'd rather fix it than buy it back," Duh... Of course. That's what they do. That's what warranties are for. They fix them first and if you read the lemon law, they need to fix them once or twice more before the recurring problem can bring about the starting of labeling the car as a lemon.

Take your car out of storage.

If you don't want to drive it, tell them to tow it. I've driven in freezing temps down here in SA ....and saying, "I'm not going to drive it because the tires aren't rated for freezing temps, "...c'mon. That sounds more like an excuse to make it more difficult on them. If you want to get it fixed, again, let them know you are not comfortable driving it and wish for them to arrange to pick it up. They will.

Have a list ready to go of the problems and they will get it fixed. Part of owning a car is having problems. It happens with any car. And the relation of buying a car and getting it fixed improperly to getting a haircut is ridiculous. Customer service for a haircut is talking to people and putting on a smile. All of 10 min. Finding out a customers issue on a car (multiple issues) and making them happy when they have a WHOLE lot more at stake (a $40,000 car vs an $11 haircut) is a gabillion times harder to do than someone who isn't pleasant and jacks up a haircut....which will grow back in three weeks time anyway. Comparing the two is not only NOT fair, but not logical. Customer service? Which is much more time/money involved? Two totally different issues. From what you posted, they are doing a LOT to try to get your taken care of. And that, to me, is not even close to poor customer service.

And for the record, I do hope your car gets fixed. I also hope you are left with a smile on your face when you get it back. ...seriously.

[Bonanza7]

Originally Posted by 95birdible

Ok here is my book now that I have a day off and some time to kill.
It all started on day 2 of ownership. Took the car in because the second butt that sat in the passenger seat the bottom tore. Took it to dealer and said no problem will fix. Had to wait 2 weeks for fabric to come in. Took it back to the dealer to have the outsourced shop take the seat. Turns out the guy works 3 miles from my house. Ask if he can just bring the seat over and reinstall instead of us both going back to the dealer 10 miles away. Dealership doesn't want that but finally gives in. 4 weeks later take car in for window regulator grinding. They have it for a day say cannot replicate. Take it home then take it back 2 days later as it now sounds like fingernails on a chalkboard. Order part takes another week. Have them look at rub marks and they have the nerve to say it is normal that I must be putting the top down wet. I cry BS I have had a vert for 20 years and never had an issue. Had them look up the TSB's and they backtracked very quick. Once that happened ordered a new top. That took a week to get in and 4 days to install. Picked it up and within 2 weeks have rub marks again and it now bows out behind the rear windows. Bring it back in on October 13th to get noted and get the other rear window regulator replaced along with rear window trim. Car sat outside from 10/13 to 10/27 with parts still not in. Took car home as I needed to put it in storage. Once I got it home I noticed the rear floor was soaked. Called dealer and told them. Also sent pictures of top bowed out. Never heard back. Finally on 12/1 parts came in 48 days later. They called and said bring it in to get fixed. Sorry in storage have to wait.
In the meantime, my caseworker keeps telling me to get the car in and get fixed. I keep telling her I still have the summer tires on and they are not rated for 5 above. Will she assume liability if I wreck it? Nope. Then while talking to her they want a field rep to come and look at the car for the buy back. I tell her that's great I can try to get it to the dealership if not they can flatbed it down there. Not a problem. Never hear anything for two weeks when I finally call and she tells me the rep was already at the dealer looking at my paperwork. I ask how can you judge my car by paperwork. She then tell me that the rep and service manager went and looked at 2 new ones on the lot. The first one had rub marks and the second bow 5 came off. Said it was normal wear and tear. They never asked my service adviser what was going on. He has pictures and documentation on my car. Nobody ever called me to get it there. They are leaving me out of the loop and making judgments about my car without ever looking at it. I am still in this revolving circle to which nobody is telling me what is going on with my car. I am being left out along with my service adviser. The service manager has never even seen my car but yet can say site unseen it is normal? I get better service from an $11 haircut.
And this takes the cake. They want to fix the car before I get a buy back. Now, if the car is under warranty, who cars who owns it to fix all the issues that are still pending. Wind noise, water, window trim, window regulator, rub marks, and the top bowing out behind the rear windows.
So sad that customer service has come to this.

Let me get this straight: they are saying that rub marks and a bow coming out are now normal?

What a crock that is!

[95birdible]

Tag read it again. I was supposed to have the car at the dealership when the field rep showed up. They never called. They even told me they would flat bed it down so they could see it. They didn't. How is that my problem? It is 6 degrees out. Last time I check the P Zero's are not rated for temps that low. If I drive it knowing that I shouldn't and something happens I am liable in a court of law. An attorney would be all over that. I wasn't supposed to chime in on this post anymore as Dragon sent me a message last night and said he copied all the mods on it so you take it upon yourself to come and comment when I am not suppose to reply. Sounds pretty lame to me. Unless you are walking in my shoes and my other brethern with top problems please get off my case. I am speaking the truth of my situation.
Now you tell me if GM or Scott or somebody in corporate is trying to shut us up?
We want answers instead of people are reading blah blah.
My service rep is, not the dealer. Big difference when the reps boss isn't in your corner. Also, these issues were supposed to be taken care of when I brought it in on 10/13. If you would of read my post the parts didn't come in to the dealership till 12/1. That is 48 days. Have you ever been in Minnesota in December? Not a place to drive a 400hp sports car.

That is my rant go ahead and suspend my account if you wish.

[spikess581]

What exactly did Dragon say about you not posting. You may be a prolific poster but I have not seen anything vulgar or offensive. I was locked out of another thread because I made a comment that was both political and vulgar. My post was removed but the original post remains. Are we going to singled out and silenced for commenting on our plights?

I meant to say I commented on a post that was political and vulgar. My post was not vulgar at all.

[Drago77]

Now we're fighting amongst ourselves?????

To keep us back on topic... we're a year into the problem, there's still no fix, and [I'm] 33% OUT of warranty... right, wrong or indifferent - this sucks!

I gotta admit- I've limited my browsing of the "Vert" section, just cuz there's a lot of repetitive, negativity... BUT...its relevant for new members, and until there's a fix- it should stay relevant.

Don't take it out on Tag- he's a good guy, but until there's a permanent fix- this deserves to be a front line topic. Coupe or Vert, we're all proud Camaro owners and we all deserve a quality product. (And I hope we can all band together, and stick up for each other until its resolved)

[brengeek]

To keep us back on topic... we're a year into the problem, there's still no fix, and [I'm] 33% OUT of warranty... right, wrong or indifferent - this sucks!



^^^ According to the lemon law in our state it says that only ONE of the trips in regarding the issue needs to be within the warranty period. THAT was fantastic news to me! I mean we're a year into this car (and a ton of $$ to boot) and only have just shy of 8,000 miles on it. You're very right, this topic is very relevant - especially to anyone considering buying one of these cars as a vert. If I had seen the thread about the tops BEFORE ours went wonky we could have saved it. Replacing the top has been the worst thing ever for our car.

Move over and gimme a beer. We're in this for the long haul

[95birdible]

What happens behind closed doors will stay there. I will not spill the beans on them. All is good and was a simple misunderstanding. To that I commend the Mods.

[TAG UR IT]

Originally Posted by 95birdible

Tag read it again. I was supposed to have the car at the dealership when the field rep showed up. They never called. They even told me they would flat bed it down so they could see it. They didn't. How is that my problem?
It's not. But all I was saying is that I would not have waited any longer for the call. I would have called them day after day asking if he was in yet. Sure, it would be a bother for them. But, your reminding them of you need to get you car fixed could also tend to sway in your favor. "All those times I called waiting...and my car was still not fixed. What do you expect me to do?!" It keeps the problem on the front burner for you in their eyes.
It is 6 degrees out. Last time I check the P Zero's are not rated for temps that low. If I drive it knowing that I shouldn't and something happens I am liable in a court of law. An attorney would be all over that.
I've driven in the freezing temps and all was ok. I can understand your hesitance in wanting to drive it. Sokay..just mentioned the towing instead.
I wasn't supposed to chime in on this post anymore as Dragon sent me a message last night and said he copied all the mods on it so you take it upon yourself to come and comment when I am not suppose to reply. Sounds pretty lame to me.
That's not what that message meant. But, I think he cleared it up for you in the last PM. All good!
Unless you are walking in my shoes and my other brethern with top problems please get off my case. I am speaking the truth of my situation.
Sorry. Wasn't trying to get on your case. But, I both agree and disagree with some of what happened and what you did/didn't do. Just an opinion. Don't want to make you mad with it. Still have respect for the OP.
Now you tell me if GM or Scott or somebody in corporate is trying to shut us up?
Nope. We surely don't get paid by GM for doing what we do....lol
We want answers instead of people are reading blah blah.
My service rep is, not the dealer. Big difference when the reps boss isn't in your corner. Also, these issues were supposed to be taken care of when I brought it in on 10/13. If you would of read my post the parts didn't come in to the dealership till 12/1. That is 48 days. Have you ever been in Minnesota in December? Not a place to drive a 400hp sports car.
No. But I have waited for weeks for parts to come in that people forgot to order. Tis' life. People screw up. I am not perfect either. But, I understand.
That is my rant go ahead and suspend my account if you wish.

Noooooo....we're not going to suspend anyone's account....

Like I said, I agree with some parts and didn't agree with others. But, it's all good. Not trying to upset anyone..

Originally Posted by spikess581

What exactly did Dragon say about you not posting. You may be a prolific poster but I have not seen anything vulgar or offensive. I was locked out of another thread because I made a comment that was both political and vulgar. My post was removed but the original post remains. Are we going to singled out and silenced for commenting on our plights?

No. Politics and vulgar are against the rules. If the main post was neither political or vulgar (or broke any other rules), then it will remain. If you question the original post, please report it so the others can look at what you thought you needed to comment on (in a political and vulgar way). We'd be happy to take a look (at least, I'm curious).

Originally Posted by 95birdible

What happens behind closed doors will stay there. I will not spill the beans on them. All is good and was a simple misunderstanding. To that I commend the Mods.

Never meant any disrespect to you...and please read the last line of my larger post above about getting your car fixed.

[Bonanza7]

Originally Posted by Drago77

Now we're fighting amongst ourselves?????

To keep us back on topic... we're a year into the problem, there's still no fix, and [I'm] 33% OUT of warranty... right, wrong or indifferent - this sucks!

I gotta admit- I've limited my browsing of the "Vert" section, just cuz there's a lot of repetitive, negativity... BUT...its relevant for new members, and until there's a fix- it should stay relevant.

Don't take it out on Tag- he's a good guy, but until there's a permanent fix- this deserves to be a front line topic. Coupe or Vert, we're all proud Camaro owners and we all deserve a quality product. (And I hope we can all band together, and stick up for each other until its resolved)

How much do you want to bet that there NEVER is a fix? GM did it before on previous rag tops, and left us hanging. They are not above doing it again. SOP with that crowd.