now what are THESE marks?

[Michael Rophone]

Originally Posted by dakota74

It already looks like your case is already with the appropriate groups. Unfortunately I cannot do anything with the case as it is not within my parameters to do so. But if you would like to keep me updated, I would truly appreciate it.

Brandon
Chevrolet Customer Service


"Parameters"?

Yes, parameters.
You want more than "milk & cookies" and that's all Brandon is authorized to supply.
His title would be more appropriately: "Chevy Customer Relations"...
Customer Service is outside his parameters.

[dakota74]

So the woman from the business resource center called me back today as promised (again).*

She hasn't heard from the district manager (said he's busy but should call back), and "as you know" the service manager is on vacation. *

She didn't have in her system that I'm going back in on Tuesday (good job) to have them tell me that nothing is wrong with my roof and that this is what roofs look like.*

I also told her that this marks the third time it's going in. Three. I said that's when I get to escalate it. And that she should let the DM know, when he's "not busy". * Then I asked her if "she was picking up what I was throwing down". *Clearly she didn't.*

But what they'd "like to do" for me is offer me a 12/12 Service Plan for my inconvenience. Tire rotation (which I pointed out didn't apply since my fronts *and backs are different sizes), oil changes (which my dealer gives me free for three years when I buy a car from them already) and lubricating the chassis (useful - not).*

I told her all this, and said thanks for nothing and that I already told her what I wanted back when I first spoke to her.*

She said the requisite "sorry for your inconvenience" to which I cut her short and asked her that since we both put on our pants the same way, do me the courtesy of speaking to me like a human and stop with this inconvenience bull.*

She said she would call me back on Tuesday with more information. I said "after i come back from the dealer right? *When I can give you more information than you can give me?"

I told her to have the busy DM call the service manager on Tuesday after I show up, then call her, THEN call me. Sounds smarter right? *Apparently I also could've given her the secret of fire * **

So that's where we are.*

[dakota74]

Originally Posted by Drago77

That's what the dealer called the triangular fabric behind the side rear windows...

The mark I'm referring is about 4" from the rear side window, and 1.5" up from the trim

That pinch mark? I'm going to be showing it to the dealer on Teusday -- and have him tell me "Mr. Young, you have to understand that this is a fabric and that things are going to happen to it.....this is all normal....."

ugh.

[dave eckhardt]

brandon,
please check vin#2G1FC3D38C9163795 for conv.top TSB.
T/Y

[dakota74]

Hello all
Many of you may remember my issues from this thread: http://www.camaro5.com/forums/showthread.php?t=218758
Since then, I had all of July and all of August to mess about with the dealership. Basically I wanted a totally new roof, new hardware, etc. I told them in the first place that their band aids wouldn’t work out and that it was the hardware that was causing the defects seen in my roof.

I initiated that case with GM, abandoned the case with the BBB. The representative with GM, Marissa, was completely unhelpful. All I got were canned responses, etc. Basically, she was to be my “liason” with the people who would be able to “help” me within GM.

I got absolutely nowhere with her except extremely frustrated. Then she wouldn’t answer my calls because it was IMPOSSIBLE to get to her from the outside, I in fact had to be by my phone all the time in case she tried to get to me, and when she did it was constant “so and so is on vacation” or “I left a message and haven’t heard back yet”.

So, I decided to take matters into my own hands. I did some searching and came up with the Director of the Business Resource Center in Michigan. I called her personal phone and followed that up with a lengthy email to her work email address. She responded to me within an hour. She apologized to me for the way I was treated and promised to get more info for me.

She called back in a day and told me the name and phone number of the District Manager of Aftersales, and arranged a conference call for the following day for all three of us.

The following day came and he gets on the phone and is telling me how they want to fix the car – and I told him I wanted the full roof assembly that is available – gave him the part number as well and told him that this will fix the issue, if installed correctly.

He wanted to see the car again at the dealership, again. Wanted to look at the roof again since it was subbed out to a local person. All this time, by the way, the Customer Manager was constantly chiming in with “legal disclaimers” as far as “just so you know, sir, that until we see the car we cannot confirm that there is a problem, and that the dealer is a separate entity from General Motors” etc. VERY annoying.

So a few days go by, the car is again down in the dealer. Meanwhile I had contacted a Lemon Law Lawyer and asked some questions and got some direction on how to proceed before I made any decision on retaining them.

The DM said he would give me a call the following day. He never called. I left messages for him, and still the following day after that, no call. So, I called the Director again and told her that this is way uncool for all I’ve been through not even to say that I am a long time customer! So she told me he would call me the following day.

Now, during this time, the dealership still has the car, and the district manager is waiting to hear about getting me a “new one piece roof”…….I call the dealer and speak to the service manager, and he tells me that last Friday they got notified that THIS Friday (this is in September mind you, not present day) they will be closing the dealership!!!! WTF!!!!

So now I am freaking out; nobody is calling me back, etc. So I go “know what? I’m done.” And whatever happens in however long of a time it takes to happen, it’s all because one person didn’t call me back when he said he was going to. F that.

I called the Lemon Law Lawyer and retained them. The next day I got a call from the DM and he asked me “did you retain a lawyer?” He was nice about it though. I said yes, and I said that I did it because apparently they are the only ones who think this is as important as I do. The dealership is apparently closing in 4 days, you aren’t returning my calls, and in order to get this anywhere, I had to Google people in Customer Service at GM in Detroit and call people on their personal phones. I’ve had it. Now you will work.”

In 24 hours, I was moved to a new dealership closer to my house, I got a call from THAT dealership’s Service Manager to introduce himself, and I also got a call from the DM who told me that the install for the roof was terrible, “absolutely awful” and that they were going to get me a new one piece design and get two technicians from GM in Michigan to come down to the dealership (the new one) and teach them how to install the roof properly. All in 24 hours.

And I didn’t back down. They got me the new roof, it’s beautiful, and although I only had it down a handful of times bc of the weather and then getting too cold, I do not think it will be a problem going forward because it would have shown defects already.

Also, I just the other day settled my case with GM, and I am happy with the monetary compensation they are giving me for what I have been through with them.

Do not ever give up – granted I did not have water issues, etc. But I did have issues, and I didn’t lay down and take what they were throwing at me.

If anyone wants some more info, phone numbers, etc, PM me.

Oh, and Brandon – You’ve been absolutely zero help. You should be ashamed of yourself, if you have a heartbeat which I doubt.

[wayner]

[QUOTE=dakota74;5105170]I created a case with Donna at Chevy Customer Service. I put the roof back up today and it has indentations on the sides and still the wrinkles.



You say " I put the roof back up today"

Do you leave it in the down position overnight?

Wayne

[dakota74]

[QUOTE=wayner;5943709]

Originally Posted by dakota74

I created a case with Donna at Chevy Customer Service. I put the roof back up today and it has indentations on the sides and still the wrinkles.



You say " I put the roof back up today"

Do you leave it in the down position overnight?

Wayne

The marks appeared slightly when I raised it immediately after lowering it; deepening when left for an appreciable length of time as a convertibles drop top is regularly down for hours at a time.

[wayner]

[QUOTE=dakota74;5943779]

Originally Posted by wayner

The marks appeared slightly when I raised it immediately after lowering it; deepening when left for an appreciable length of time as a convertibles drop top is regularly down for hours at a time.

I will take that as a yes.

Thanks

[SSTOKED]

If all you are worried about are fold marks I think you may be in for a very disappointing time with any canvas top convertible. Almost every canvas top I see from any manufacturer has varying degrees of fold marks. I'm betting dirt/dust makes it worse along with leaving it down when not in use. One thing I'm not sure about is if there are adjustments or proper setting of tension cords that could make it worse on one car vs. another.

[Nutbutt]

Having the tensioning cables adjusted correctly will have an effect on both the wrinkles and wind noise. Too tight and a lot of pressure is put on the fifth bow. Too little and you have a lot of wrinkles and wind noise.
I still wouldn't go back to a my 2010 coupe
Something more from something less

[SSTOKED]

Originally Posted by Nutbutt

Having the tensioning cables adjusted correctly will have an effect on both the wrinkles and wind noise. Too tight and a lot of pressure is put on the fifth bow. Too little and you have a lot of wrinkles and wind noise.

So do his fold marks look excessive? Does your car get them at all? Mine gets some and I don't have wind noise. My top is pretty tight when up and much tighter when down since I have the 6/27/12 revision top.

[Nutbutt]

Let me put it this way, they seem more than the fold marks that I currently get. I also clean mine with a soft horse hair brush when I wash my car. The dirt on the canvas brings out these folds.
Mine use to get rub marks an these folds until my top & mechanics were replaced in may by GM engineers at the dealership.

Originally Posted by SSTOKED

So do his fold marks look excessive? Does your car get them at all? Mine gets some and I don't have wind noise. My top is pretty tight when up and much tighter when down since I have the 6/27/12 revision top.

[bulllett]

Originally Posted by dakota74

Do not ever give up – granted I did not have water issues, etc. But I did have issues, and I didn’t lay down and take what they were throwing at me.

If anyone wants some more info, phone numbers, etc, PM me.

Oh, and Brandon – You’ve been absolutely zero help. You should be ashamed of yourself, if you have a heartbeat which I doubt.

Yup^^

Now just a word on the folds. Was it on the rear quarter and more like waves? I've had those on my new top and they are very slowly disappearing. At 3200 miles they are pretty close to gone. When we saw them, we just made notes on the dealers receipt that they were there and we would watch them.

Any chance that is what you speak of?

MB

Editted in; Oh wait was that an old quote on the wrinkles?

[dakota74]

Originally Posted by bulllett

Yup^^

Now just a word on the folds. Was it on the rear quarter and more like waves? I've had those on my new top and they are very slowly disappearing. At 3200 miles they are pretty close to gone. When we saw them, we just made notes on the dealers receipt that they were there and we would watch them.

Any chance that is what you speak of?

MB

Editted in; Oh wait was that an old quote on the wrinkles?

The folds were a result of the horrible install by that third party on the second roof (canvas only) install. But because they didn't replace the hardware (ie give me a "one piece" like I said I wanted), the rub marks returned as well as the folds -- but they were really from two different causes if you will.

This happened Around August timeframe. Then the newly redesigned roof came out; I initiated the lawsuit and when i got the DM on the phone I gave him that number that I got from the forum members of the new new one piece redesign. He was semi-aware of it and went to run it by the engineers in Michigan to see "if it would work". I kept telling him that I had done all my research on it and knew what his answer was going to be form the engineers.

That's what all precipitated them giving me the new roof -- that, and suing them.