WTH? A LITTLE NERVOUS ABOUT 1500 MILE SERVICE!

[Russell James]

Originally Posted by thespymaster

They called me to tell me they had to keep the ZL1 until Tommorrow !

Wonder why, other than the joy rides.

There is nothing unusual about the maintenance on this car. All basic stuff. If it were a Lambo at a non Lambo dealer, I could see the head scratching. But a Camaro, no matter the model, is about as simple for maintenance as it gets.

[JusticePete]

Small Dealerships may not have the fluids on the shelf.

[djm96z28]

Originally Posted by thespymaster

They called me to tell me they had to keep the ZL1 until Tommorrow !

I know a couple of the service consultants at that dealership. Who are you dealing with?

[thespymaster]

At 4:30 today , got the call to pick up the ZL1 and the culprit for four days of delay was the cup holder lights stopped working.....ok I see the wait




But they failed to change the oil as I requested for both engine and diff and the lady said that wasn't needed at 1500 miles......

I told her; I'm the customer and wanted it done and asked for my keys back and she tried to argue about neither engine oil or diff fluids needed changing

As i left the service area ; said "you lost me as a customer"

[RoketRdr]

Originally Posted by thespymaster

At 4:30 today , got the call to pick up the ZL1 and the culprit for four days of delay was the cup holder lights stopped working.....ok I see the wait




But they failed to change the oil as I requested for both engine and diff and the lady said that wasn't needed at 1500 miles......

I told her; I'm the customer and wanted it done and asked for my keys back and she tried to argue about neither engine oil or diff fluids needed changing

As i left the service area ; said "you lost me as a customer"

So they kept your car for 4 days and didn't bother to tell you why until you went to pick it up??!! You're a better man than me. My car wouldn't have stayed even 1 night without an explanation as to why. And on top of that they didn't even perform the service you requested!! Yep...time to find another dealer.

[OldScoolCamaro]

Originally Posted by thespymaster

WTF? Took my ZL1 to a Chevy Dealer for the 1500 mile service and they have no clue about what's required for service ! I gave them clear instructions to goto GM's website and print out required services for break-in to document they did it correctly !

....ok, what is correctly,....for those who may be in the need to know catagory.

[GaBoy25]

Originally Posted by thespymaster

At 4:30 today , got the call to pick up the ZL1 and the culprit for four days of delay was the cup holder lights stopped working.....ok I see the wait




But they failed to change the oil as I requested for both engine and diff and the lady said that wasn't needed at 1500 miles......

I told her; I'm the customer and wanted it done and asked for my keys back and she tried to argue about neither engine oil or diff fluids needed changing

As i left the service area ; said "you lost me as a customer"

These southern boys around here never question what you say. Most around here are home wrenchers themselves and treat their trucks like cadillacs. They know NOTHING about diesel performance but never second guess what I ask them to do no matter how confusing it may be.

If I were to go in my service department and had them neglect to due what Ive asked, and would be paying for, would result in a very LIVELY discussion.

Its rude and disrespectful.

[alex70olds]

Originally Posted by thespymaster

At 4:30 today , got the call to pick up the ZL1 and the culprit for four days of delay was the cup holder lights stopped working.....ok I see the wait




But they failed to change the oil as I requested for both engine and diff and the lady said that wasn't needed at 1500 miles......

I told her; I'm the customer and wanted it done and asked for my keys back and she tried to argue about neither engine oil or diff fluids needed changing

As i left the service area ; said "you lost me as a customer"

They are right in that it is not required per gm, but you are the customer, a paying customer. What goobers. I would not go back there either!

[atintpro]

Perhaps you should drive it and actually run it. The break in period is 1500 miles...not the service period. Do you not have technology? The car tells you when it needs something. #261 has been running strong, racing almost every weekend since 1640 miles. Carry on boys and run um like you stole um!

[thespymaster]

Originally Posted by atintpro

Perhaps you should drive it and actually run it. The break in period is 1500 miles...not the service period. Do you not have technology? The car tells you when it needs something. #261 has been running strong, racing almost every weekend since 1640 miles. Carry on boys and run um like you stole um!

Before you let your fingers do the talking; check the OP's post (me)

I do "drive it like I stole it " and just spent last Saturday on the dragstrip with my ZL1 !

Hence my reasoning to have the fluids changed !

[alex70olds]

Great pics from FayetNam! When I was there, 5th MASH, 82nd, and 7th sops. Actually really liked the area! And stop picking on tpower lol.

[tpower]

Originally Posted by alex70olds

Great pics from FayetNam! When I was there, 5th MASH, 82nd, and 7th sops. Actually really liked the area! And stop picking on tpower lol.

Thanks Spymaster just wishes he bought a IOM thats why he keeps posting that pic, Actually we had a great time drag racing and raised some money for the Wounded Warrior Project. I lost $250 in drag racing which we donated to Wounded warrior project. But I am going to practise and maybe work on my car ? hehehehe I will be ready

[Chevrolet Customer Svc]

Originally Posted by thespymaster

At 4:30 today , got the call to pick up the ZL1 and the culprit for four days of delay was the cup holder lights stopped working.....ok I see the wait




But they failed to change the oil as I requested for both engine and diff and the lady said that wasn't needed at 1500 miles......

I told her; I'm the customer and wanted it done and asked for my keys back and she tried to argue about neither engine oil or diff fluids needed changing

As i left the service area ; said "you lost me as a customer"

I am sorry for the dissatisfaction you have experienced at your dealership. If you could please send me your details, I can see if there are any options available to you. I just need your first and last name, address, phone number, VIN, mileage, and involved dealership. I look forward to your reply.

Brandon
Chevrolet Customer Service

[thespymaster]

Originally Posted by Chevrolet Customer Svc

I am sorry for the dissatisfaction you have experienced at your dealership. If you could please send me your details, I can see if there are any options available to you. I just need your first and last name, address, phone number, VIN, mileage, and involved dealership. I look forward to your reply.

Brandon
Chevrolet Customer Service

My problem is I went outside my comfort zone and tried this dealership for the 1st time. They kept the ZL1 for 4 days, and I asked/demanded that they change the Engine Oil and Diff fluid and they failed to do it!

ZL1 is now at Nimnicht Chevrolet , where 99.99% of my service is typically done on all my GM vehicles, when not in the great hands of Rodgers Chevrolet