My Camaro Story (Nightmare)

[Chevrolet Customer Svc]

Originally Posted by GAHDOOSH

This was my letter to GM
I am posting it here to gather peoples thoughts on what they think should be done to make this right.

To whom it may concern,
My Name is |||||GAHDOOSH|||||; I purchased a brand new Chevrolet Camaro 2LT RS from salesmen |||SALESMAN NAME||| at ||||Dealership|||| in |||Location|||| on January 31st 2013 in cash. I have since driven the vehicle 10,700 miles and I have had many issues with the car. Some of them have been taken care of and some of them still need to be addressed. I will now list them below.
• Salesmen never arrived on day of purchase
• Dealer lost spare key, had to place multiple phone calls and wait a week for the key to arrive in the mail
• Optional gauges had not been properly installed. Went to dealer to have it fixed
• Onstar mirror had to be replaced, displaying random nonexistent errors
• MyLink backup camera stopped working. Went to dealer to have it fixed.
• MyLink radio and Sat Nav very slow. Went to dealer for software update and fix.
• Tire pressure monitor system failure. Dealer is replacing/repairing.
• Driver side horn not attached to car. Dangling by cable. Dealer attached it
• Front right horn nonoperational. Dealer replaced it
• Bumper not flush with hood. Dealer has the vehicle awaiting district manager to assess.
• Bumper not the same color of vehicle, Dealer previously suggested it needed repainting, now that they are aware it is warranty the Collision Manager has decided it will not be repainted.
I have only had the car four months....


The General Motors mission statement is as follows. Safety and quality first, create life-long customers, innovate, deliver long-term investment value, and make a positive difference. I feel as though GM has not exemplified this mission statement in my case.
All of these issues and more, added to the enormous amount of time and energy that has been required to take care of these issues, has made this an unfortunate experience. My biggest fear is that all of the above issues have been found by me, and I can only see so much. It would appear that the vehicle is falling apart. I bought the Camaro because my brother has a 2010 1LT RS, and I wanted one as well. My family has owned several GM vehicles throughout the last thirty years including Impala’s, Silverado’s, and Camaro’s. This most recent purchase has been a disappointment to the entire family.

I'm truly sorry to read about what you've experiencing. I know that is a frustrating situation for you. On my end, I would definitely like to investigate this matter in greater detail. Please send me a message regarding these circumstances.

Kind regards,

William R.
Chevrolet Customer Care

[GAHDOOSH]

At this point, my district specialist has yet to return or answer a single one of my phone calls, no one from GM has gone to look at the car, the dealership has stopped working on it because no one from GM has come to look at the car, I have STILL not been given a rental car or a resolution to the issue. It is now Friday, so no work will be done until Monday afternoon at the earliest. An already truly awful GM experience is slowly becoming even worse.

The dealer has confirmed that it has been worked on at some point and not disclosed to me.

It would appear the only way to get anything done is to be rude, which I was attempting to avoid so that we could reach a resolution in a fun peaceful manor... My attitude will be very different come Monday if nothing has been resolved.

[2010SLVRBULIT]

suspicious damage for a new car...trade for another?

[TheHorse13]

Originally Posted by GAHDOOSH

The dealer has confirmed that it has been worked on at some point and not disclosed to me.

What does this mean?

[partymn]

If you are near Charleston PM me and I will go to the dealer with you. I love getting into arguments with those guys. Most of the mechanics and managers at those places don't know squat about cars, they just read detailed instructions and do what they are told to do by the brains at GM. I would love to get into an argument with a bachelors degree having, non certified, paper pusher of a general manager for you.

[Chevyman2]

Originally Posted by partymn

If you are near Charleston PM me and I will go to the dealer with you. I love getting into arguments with those guys. Most of the mechanics and managers at those places don't know squat about cars, they just read detailed instructions and do what they are told to do by the brains at GM. I would love to get into an argument with a bachelors degree having, non certified, paper pusher of a general manager for you.

[Nessal]

OP. PM ME! I had to go through this a few months ago. I got a contact that works directly in the buyback department.

[Nessal]

BTW, I suggest not contacting the dealership. They are worthless.

[GAHDOOSH]

The dealership has suggested that the vehicle was damaged and repaired by GM in transport to the dealership, and this damage was not disclosed to me when I bought the car. I attempted to have them trade the car, I've heard nothing about the request.
I was promised a rental before the end of the day on friday by my district specialist. I got no call. I was promised a rental today before 2pm today by a customer service supervisor. I got no call. I will likely not hear from anyone until Monday, and at this point I doubt that.

[CHMSC]

Keep everything documented. I know these guys won't be able to help you like they did me since you live to far away but they may know someone in your area who does what they do. Cost me $600 but it was worth it since they couldn't deny the fact it was wrecked with the proof these guys gave me http://www.wreckcheckcarscan.com/

[TheHorse13]

This explains your rights in SC.

South Carolina Code 56-32-20. Motor vehicle damage disclosure

South Carolina Code > Title 56 > Chapter 32 > § 56-32-20 - Motor vehicle damage disclosure
Current as of: 2009

Check for updates

(A) A motor vehicle manufacturer shall disclose, in writing to a motor vehicle dealer at the time of delivery of a new motor vehicle, damage and repair to the new motor vehicle that occurred while the vehicle was in the possession or under the control of the manufacturer if the damage exceeds three percent of the manufacturer's suggested retail price as calculated at the rate of the dealer's authorized warranty rate for labor and parts. A manufacturer is not required to disclose to a dealer that the glass, tires, bumper, or in-dash equipment of or in a motor vehicle was damaged if the damaged item has been replaced with original or comparable new equipment.

(B) A motor vehicle dealer shall disclose, in writing to a purchaser of a new motor vehicle before entering into a sales contract, any damage and repair to the new motor vehicle if the cost of the damage exceeds three percent of the manufacturer's suggested retail price calculated at the rate of the dealer's authorized warranty rate for labor and parts. A dealer is not required to disclose to a purchaser that the glass, tires, bumper, or in-dash equipment of or in a new motor vehicle was damaged if the equipment or item has been replaced with original or comparable new equipment.

(C) If disclosure is not required under this section, a purchaser may not revoke or rescind a sales contract nor bring a civil action based solely upon the fact that the new motor vehicle was damaged and repaired before completion of the sale.

(D) For purposes of this section, "manufacturer's suggested retail price" means the retail price of the new motor vehicle suggested by the manufacturer including the retail delivered price suggested by the manufacturer for each accessory or item of optional equipment physically attached to the new motor vehicle at the time of delivery to the motor vehicle dealer.

[GAHDOOSH]

Originally Posted by TheHorse13

This explains your rights in SC.

South Carolina Code 56-32-20. Motor vehicle damage disclosure

South Carolina Code > Title 56 > Chapter 32 > § 56-32-20 - Motor vehicle damage disclosure
Current as of: 2009

Check for updates

(A) A motor vehicle manufacturer shall disclose, in writing to a motor vehicle dealer at the time of delivery of a new motor vehicle, damage and repair to the new motor vehicle that occurred while the vehicle was in the possession or under the control of the manufacturer if the damage exceeds three percent of the manufacturer's suggested retail price as calculated at the rate of the dealer's authorized warranty rate for labor and parts. A manufacturer is not required to disclose to a dealer that the glass, tires, bumper, or in-dash equipment of or in a motor vehicle was damaged if the damaged item has been replaced with original or comparable new equipment.

(B) A motor vehicle dealer shall disclose, in writing to a purchaser of a new motor vehicle before entering into a sales contract, any damage and repair to the new motor vehicle if the cost of the damage exceeds three percent of the manufacturer's suggested retail price calculated at the rate of the dealer's authorized warranty rate for labor and parts. A dealer is not required to disclose to a purchaser that the glass, tires, bumper, or in-dash equipment of or in a new motor vehicle was damaged if the equipment or item has been replaced with original or comparable new equipment.

(C) If disclosure is not required under this section, a purchaser may not revoke or rescind a sales contract nor bring a civil action based solely upon the fact that the new motor vehicle was damaged and repaired before completion of the sale.

(D) For purposes of this section, "manufacturer's suggested retail price" means the retail price of the new motor vehicle suggested by the manufacturer including the retail delivered price suggested by the manufacturer for each accessory or item of optional equipment physically attached to the new motor vehicle at the time of delivery to the motor vehicle dealer.

This is very good information thank you.

It's really too bad that Chevy is treating a customer like this...
I don't feel in any way respected or assisted.
I've contacted my dealer where I bought the car and requested they deal with GM because it would appear when they call they get results.

From my prospective I can say that General Motors does not care about me as a customer or my need for a rental car (which is part of my warranty contract) or any other aspect of my life that is inconvenienced by a non-disclosed front end damaging incident on the car I bought from them. Not impressed with the warranty service, not impressed with the customer service, not impressed with quality of the car.

I can guarantee that no one in my family will buy a GM car at this point, and we buy new cars nearly every other year. They're very disappointed with the way I have been treated as they are working with me to see to it that a resolution is found. It's time for some customer satisfaction without legal measure. Brand loyalty comes from quality and customer service, of which I have seen neither.

Rough week for me.

[Chevrolet Customer Svc]

Originally Posted by GAHDOOSH

The dealership has suggested that the vehicle was damaged and repaired by GM in transport to the dealership, and this damage was not disclosed to me when I bought the car. I attempted to have them trade the car, I've heard nothing about the request.
I was promised a rental before the end of the day on friday by my district specialist. I got no call. I was promised a rental today before 2pm today by a customer service supervisor. I got no call. I will likely not hear from anyone until Monday, and at this point I doubt that.

Hello GAHDOOSH,

Sorry for the inconveniences you have been dealing with as of late. I would like to get involved here to help move things along for you if that’s okay. Have you been provided a case number or reference number on your issue? If so, please provide that to me. If not, could you private message me your full name, number, address and VIN number?

Reggie B.
Chevrolet Customer Care

[Bobaloo]

GADOOSH, Sounds to me like Reggie wants to help get you satisfaction because this problem, especially on this forum could give GM/Camaro a black eye. Give Reggie your full attention. I have a 2012 Camaro SS and also have 10,654 miles and honetsly haven't had any issues at all. Your vehicle has a serious problem. Good Luck------we'll all be watching!