OMG Mylink!

[Kevlar382]

Originally Posted by CanadianZL1#992

People might be a little apprehensive about dropping their car off at the dealership right now!! Or haven't you heard???

I have no problem bringing my car to my dealer. They would never touch it, they are great people that I know I can trust.
As far as Mylink goes I have two 2014 Malibu's for DD and I'm not that happy with it although it could be user error, my USB cord, or phone. Not sure yet.

[Kevlar382]

Originally Posted by Chevrolet Customer Svc

Hello evonschu,

I understand your frustration due to your current situation and I apologize for any inconvenience this has caused. We we would like the opportunity to further discuss this with you. Please send us a private message that includes your full contact information, VIN, current mileage and dealership name and location. We would like to properly document your concerns and comments within a case file in our system that can be accessed by multiple departments at General Motors.

Sincerely,

Laura m. (assisting)
Chevrolet Customer Care

You can't get any better service than that. GM ( Chevrolet Customer Care ) is outstanding.

[CanadianZL1#992]

Originally Posted by Kevlar382

I have no problem bringing my car to my dealer. They would never touch it, they are great people that I know I can trust.
As far as Mylink goes I have two 2014 Malibu's for DD and I'm not that happy with it although it could be user error, my USB cord, or phone. Not sure yet.

Glad to here you've got no problem with it!!

[Chevrolet Customer Svc]

Originally Posted by Steve2150

William R, problem with the Mylink is GM does not have a clue or fix for Mylink problems of dusconnect, not displaying song titles on the HUD, etc. So all the dealer can do is call tech support but dont have an answer for it. Do yourself a favor google mylink problems and you will see all the complaints and pass it on to the higher ups. Telling us to go to the dealer is a waste of ours and the dealers time till GM comes up with answers,

I appreciate your reply. We're here to assist wherever possible and as mentioned, you're more than welcome to contact us privately if you'd like to us to further investigate your concerns.

,

William R.
Chevrolet Customer Care

[lopoetve]

Originally Posted by evonschu

I've had nothing but problems with MyLink. Freezing, Gracenote flashing me out of GPS navigation whether its on or not, having to press buttons 4-5 times to get them to respond, HVAC controls not showing change on the NAV when I turn the knobs. Have had multiple firmware updates at the dealership trying to fix. Pretty irritated GM couldn't even take the time to properly get all the bugs out of a NAV unit thats in a 60K car. I use a USB thumb drive.

Mine worked perfect till today, when I encountered every issue you listed in a row.

Got in the car, started playing music via BT (it's what I normally do on the short drive to work), then plugged it in as I was going farther today and I wanted to listen to some songs off of it (iPhone 5 btw) and have it charge.

It switches to USB mode, song starts, makes it to about 25-30 seconds, and freezes - indexing, no response to anything else. Finish punching in the nav options, shrug, fire up pandora instead... adn the nav loses its brain, won't route anymore. Nav screen is just blank, although the big screen has the route listed. Tried to switch back to USB mode, no option to (stuck in pandora). Took it home, switched to the VW for the rest of the day as I didn't want to fight it anymore. Even tried shutting it down and starting back up again (startled a nice lady who wasn't sure why I shut my car off in the middle of the parking lot and was walking by).

Tried it again after 3 hours, same joke. :(

Mildly frustrating to say the least, but up till now I've only had the HUD issue, so I'll take it in finally to see if a software flash will fix it (phone is not jailbroken or anythign else, fwiw).

[Chevrolet Customer Svc]

Originally Posted by Kevlar382

You can't get any better service than that. GM ( Chevrolet Customer Care ) is outstanding.

Thank you for the kind response, Kevlar382. We are more than happy to assist anyway that we can!

Regards,

Laura M. (assisting)
Chevrolet Customer Care

[rickr9504]

I have had problems since I bought the car with MyLink. Here is a short list as I remember while typing:

• Phone is not detected by BT
• Phone connected to USB keeps saying "Indexing"
• Phone disconnect from BT in middle of calls
• USB thumb drive not detected
• Unable to play from Pandora
• Unable to connect to Stitcher

Now I want to clarify, these are not occurring all the time, they are sporadic and sometimes I don't experience them in weeks. But they always seem to happen when you least want them. I now only stick with the radio XM so I don't have to deal with that.

The Chevy tech from my dealer told me it was due to my phone Galaxy SIII and Chevrolet is aware of that. Last time I spoke with him (Last week) he told me they are still working on it. Still does not explain the USB going AWOL on occasions.

I don't want to imagine when I change my phone to a new one (S5 maybe?)

[Drm2Reality]

Yeah...I still experience some issues with my Iphone5.

Now that I have had the car for a few months I have become even more annoyed that the only way to turn off the screen is buy going in the options menu.

I spent some time in a CTS-V and I do remember there was a way to turn off the screen but not the ZL1. Come on Chevy!

[Steve2150]

Originally Posted by Chevrolet Customer Svc

I appreciate your reply. We're here to assist wherever possible and as mentioned, you're more than welcome to contact us privately if you'd like to us to further investigate your concerns.

,

William R.
Chevrolet Customer Care

You know our concerns, how about checking with GM engineers to see if they can come up with a fix to then give it to the dealers so our concerns are properly addressed instead of we are here for ypu, take it to the dealer. I understand the meaning of customer service it is not just answering without solving so pass it on to the engineers so the problem can be solved.