GM Rep Help..Picked up the Camaro from the Dealer.. ROCK chips in my door!

[Msmall143]

Originally Posted by matthew9440

If I was the technician who did your alignment, I would have test drove it to make sure that everything was tight.

So a sophisticated machine tells tech it's within 1/100th of an inch and you think a tech needs to drive it down the street to verify said machines findings. Who's checking who's work here?

I had an alignment done today. They drove the car 60 feet max. Parking spot to lift, lift to parking spot

[Msmall143]

Calling the cops, insurance all that is a waste of time. What are they going to do?

The dealer just ignored your instructions and drove the car. They don't care about you and your car is just another car to them

Even if they did the damage you know how many people must claim "that wasnt there when I brought it in".... So you better have overwhelming evidence and actual damage if you expect them to do anything

If you told them not to drive you car they shouldn't have, but they did so it is what it is

If the chip is that bad I'd imagine we would have seen a pic!

[Kawirocket674]

Originally Posted by Mcarltonjr

Threaten with the survey. Same thing happened to me. I talked to the service coordinator at my dealership and after a threat of a bad survey my car was repainted and they paid for the rental car on top of it.

If he paid for the repair and there wasn't any warranty work done then he won't receive a survey. The dealer knows this and he wouldn't have any leverage using this tactic then.

[traildevil]

Better business bureau... tell them you will call them and they will fix your shit trust me. Had this issue and they refused on my Honda when I had 8k work done, then I told them I would be calling the better business bureau and they would hear from a lawyer. Well did that ever put there ass in gear "oh bring the car back, we will take care of the problem free of charge."

[Todd in Vancouver]

Frankly, it doesn't matter if others agree with you or not as it is your car and the standard you hold it to are set by you so that's how the car needs to be treated. If the dealership wasn't able to do what was needed within the guidelines set out by you then they have the option to not accept the job.

If I were you then I would call the dealership and ask for a meeting with the General Manager. I would take in the pictures and the evaluation you have and sit down with him and explain your situation. First rule is BE NICE. You need people on your side that are working for you and not against you. There will come a time to no longer be nice if it doesn't get resolved, but that's not until you've exhausted all other options. Clearly state what you want to rectify the situation. If it's going to take re-painting the door then say just that. Do NOT say you don't know or that they need to fix it as that may be some touch up paint to them. Remember their perception may be different than yours and standards of quality is a subject for another thread.

It's much easier for the people you have to deal with to just write you off as being a jerk or a difficult customer if you come across as unreasonable or aggressive. Smile, tell them how much you love your GM product and you want it to be like new. Tell them if you ever trade it in it will be virtually a brand new car. If the General Manager won't budge then give them a few days to reconsider, then be friendly and ask for the owner. If that doesn't work just keep moving up the ladder to GM. It's much harder to deny a claim to someone who is agreeable and friendly than it is to call you an A-hole and forget about you.

I've been in this automotive game for decades and I've always fought harder for the customers who were nice and got me on their side. Just my 2 cents.

[Msmall143]

Originally Posted by dgriddick

Lets try this again... read the principle.. let me drive your car.. chip it up.. and tell you that.. hey .. its three years old.. Its also paid for so I take pride in that as well.. You may not garage your car or detail it the way I do.. you may chose to eat or smoke in your car.. I don't... when you have something nice... you want to take care of it or to you its just a DD and a care to see how much you can beat it up..burn outs.. what ever.... This is apparently the same mindset of the dealer.. I tell you what... you make 10 payments on my car and then you can make a chip or two but until you do, the mindset makes no sense.. who pays over 30k or 40k for cars and does not take care of the investment?

People are right, if you're going to go on tang it, you can at least post pics.

Until you post pics I'm assuming you're just over reacting.

And the guy you went off on above had a valid point that had nothing to do with payments or the other stuff you mentioned.

FYI...cars are not investments, they are depreciating assets.

[Msmall143]

[TPAJETSKI]

Originally Posted by Msmall143

Off topic: You went from a 1LE to a ZL1!!! You are now my new least favorite person here. I'm jealous therefore I must hate you.

[nyrfan]

I'm sorry but some of the posts in this thread are just hilarious.

I do love this "I told them not to drive the car" thing though. Most dealerships and mechanics are very good at what they do and respect the customers car. Is there a bad apple here and there, of course but that's the same with every business. The problem is most people only post bad experiences on the internet so you see the small % of trips to the deanship that go wrong, not the majority that go right.

So the mechanic took the car for a ride? Maybe he did it once to see how the car was riding and maybe a 2nd time to check the alignment and maybe even a 3rd or 4th time to make sure it was 100% spot on for the customer, 5 miles can easily add up. Personally I see nothing wrong with this as an alignment is something that does need a test drive. I know when my dealer takes the car for a ride it's more then 3/4 miles because that is the shortest route to get back to the dealer without making a u-turn. On the flip side if the mechanic did not get it right because it was not given a test ride the customer would complain it was not fixed properly. So honestly it's a lose lose situation.

As for the rock chips, well I'll refrain form my opinion there as most will not like what I have to say.

As for the "appraisal" this mean NOTHING unless it was done at the time the car was surrendered to the dealer.

[gajagfan]

Originally Posted by dgriddick

The chips were not on there when I took it in so yes.. its a problem.. If I had done it .. that would be different... As for the miles... I specifically asked not to leave the lot and they did it anyway.. I am trying to keep my car nice and after the poster that got his car totaled by a dealership employee, i did not want it hot rodded on the highway...

Its principle... You may not mind rock chips... I do

It's not that I do not mind rock chips.....I think they suck! I also realize that on a car that is driven, they will occur. It's like the last time I had our 1969 painted, the guy that painted it said take plenty of pictures because it is never going to look this good again. He was right. Burnouts at the dragstrip chipped the rear quarters, my Dad slipping off the Zeus fastener and scratching the fender putting the hood back on to go to the staging lanes. I get your frustration with the chips....I do. I think it was unrealistic to assume someone was going to do front end work and not test drive the vehicle, thus my original comments. I hate that you are upset, but I still think the mileage thing was an unrealistic expectation. That being said, they should have told you that when you dropped the car off.