Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jrboyd_1980 · 08-31-2009, 04:37 PM

Unfortunately, dealerships can refuse service to customers even on a warranty claim. But here's what you do. They already looked at your car and had to submit some type of warranty work to GM. That means GM will more than likely send you a satisfaction survey. Just mark down how satisfied you were with the service, but that doesn't mean mark it all bad, read each one and ensure that the overall outcome of your experience doesn't effect your total scoring. For Example if your service advisor was great put that down. A bad survey can cost the dealership some serious money, but you don't want someone their that was trying to help you out to get screwed over to. Just some FYI.

camarossrs2150 · 08-31-2009, 05:54 PM

most service managers are moreons trust me .my brother law has been a gm for over 20 years .and has no clue on the cars that are made .you can file a complaint to the owner but if that owner likes his manager then he will not do anything to him ..but they can not sue you trust me .they dont have money for that .tell your service manager he wont be getting my business either ..invite him out for a drink and then

.

camarossrs2150 · 08-31-2009, 05:56 PM

Quote:

Originally Posted by jrboyd_1980

Unfortunately, dealerships can refuse service to customers even on a warranty claim. But here's what you do. They already looked at your car and had to submit some type of warranty work to GM. That means GM will more than likely send you a satisfaction survey. Just mark down how satisfied you were with the service, but that doesn't mean mark it all bad, read each one and ensure that the overall outcome of your experience doesn't effect your total scoring. For Example if your service advisor was great put that down. A bad survey can cost the dealership some serious money, but you don't want someone their that was trying to help you out to get screwed over to. Just some FYI.

surveys mean everything to the dealerships.

bluman · 08-31-2009, 06:07 PM

If the OP story is true, he has NOTHING to worry about being sued,
you did nothing wrong and you posted in a public forum...so what !

djinva · 08-31-2009, 06:41 PM

I have a friend who runs a Chevy store in NC and I always buy from him because he gives me killer deals, but I always have my car serviced by a dealership close to home and they treat me great, and I always take care of them on the survey. The dealership where I get my service appreciates my business and he is also a friend of mine. He would rather I purchase from his store but he understands.

The survey is very important to the dealer!

firstmate · 08-31-2009, 06:56 PM

Also, I was under the impression that dealers make more money on warranty repairs, and post warranty repairs than they would on the actual car sale. I could be wrong, as I am only repeating what I had heard sometime or another. But if that is the case, then not "selling" the original car shouldn't be a sore spot really. Best of luck, I had issues with the sales side, it did work out but they too did not like my posts here, and told me about it!!!

jrboyd_1980 · 08-31-2009, 09:15 PM

Warranty work doesn't pay the Dealership anything, or next to nothing. Customer pay items dealerships make some money but not warranty.

Verio · 09-01-2009, 09:49 AM

Quote:

Originally Posted by RPO_Z28

In a fairy tale world you may think that it does not matter. It absolutely has plenty to do with it.

If you spent your money somewhere else to buy it, then take it back there to service it. I'm not saying it's right. I think we would be kidding ourselves to think otherwise.

So I suppose all the folks that had their dropped shipped cars are just SOL then eh?

I bought my car 45 minutes from my location, but I'm not driving down there for maintenance.

Not to personally attack you, but aren't you car salesman anyway? You have a personal stakes/bias in this whole conversation. If you treat a customer with dignity and a little respect, you'll have a repeat one.... if you treat me like I shouldn't even be driving the car, than I'll treat you the same.

RPO_Z28 · 09-01-2009, 10:15 AM

So I suppose all the folks that had their dropped shipped cars are just SOL then eh?

The dealer who agrees to do the drop ship gets paid so they are technically, the delivering dealer (not the same case).

I bought my car 45 minutes from my location, but I'm not driving down there for maintenance.

Your choice.

Not to personally attack you, but aren't you car salesman anyway? You have a personal stakes/bias in this whole conversation. If you treat a customer with dignity and a little respect, you'll have a repeat one.... if you treat me like I shouldn't even be driving the car, than I'll treat you the same.

Not to personally attack you either, but aren't you a consumer anyway? You have a bias in this whole conversation. If you are a consumer and walk into any dealership with an attitude and sense of entitlement, you will be shown the door accordingly.

I think this whole thread got a little off track. KJS stated later on that this conversation took place over the phone and then the service manager followed up and had an attitude. I'm not saying, at this point, that either party was right. I just think it turned into a pissing match and nobody won.

Thanks for the spirited discussion.

Lauryn200 · 09-01-2009, 06:51 PM

Take your car to be serviced some where else....

If he's treating the customers this way..who knows how's he's treating the workers that are working on people's vehicles.....

Treadstone · 09-01-2009, 08:04 PM

Quote:

Originally Posted by RPO_Z28

In a fairy tale world you may think that it does not matter. It absolutely has plenty to do with it.

If you spent your money somewhere else to buy it, then take it back there to service it. I'm not saying it's right. I think we would be kidding ourselves to think otherwise.

Don't you work for a Chevy dealer. If so please tell me which one, so I can avoid it.

mike25 · 09-01-2009, 09:08 PM

Quote:

Originally Posted by Treadstone

Don't you work for a Chevy dealer. If so please tell me which one, so I can avoid it.

x2....sounds like the kind of salesman i tend to avoid...

RPO_Z28 · 09-01-2009, 09:18 PM

Quote:

Originally Posted by Treadstone

Don't you work for a Chevy dealer. If so please tell me which one, so I can avoid it.

PM me if you want to discuss. I can be found all over this forum if you're really so concerned. Better yet, post your VIN number so I can keep an eye out for your Corvette.

ProchargedSS · 09-01-2009, 11:14 PM

I purchased my wife's Cadillac at one dealership and have all warranty work done at the dealership near my work. Never once have they treated me any differently b/c I purchased it at the competition. They are great guys to deal with.

Because of this, I send many people to them for service (especially specialized service) even though I own a Bridgestone/Firestone dealership in the same town. Have even sold them a couple of cars here lately.

The perception of the customer about how he was treated is the "end all" in business. The customer (the one who pays money), sometimes unfortunately, is always correct. The dealership (the one who wants to make money) has to please the customer to remain in business.

The business world is driven by the consumer and the dealership, service writer and RPO Z28 would do good to figure that out sooner than later.

08-31-2009, 05:54 PM	#30
camarossrs2150 Drives: abm2ssrs Join Date: Apr 2009 Location: still out of my mind Posts: 2,095	most service managers are moreons trust me .my brother law has been a gm for over 20 years .and has no clue on the cars that are made .you can file a complaint to the owner but if that owner likes his manager then he will not do anything to him ..but they can not sue you trust me .they dont have money for that .tell your service manager he wont be getting my business either ..invite him out for a drink and then. __________________ [SIGPIC]

08-31-2009, 06:07 PM	#32
bluman Drives: '10 Corvette GS/'13 Mustang Join Date: May 2009 Location: Long Island NY Posts: 635	If the OP story is true, he has NOTHING to worry about being sued, you did nothing wrong and you posted in a public forum...so what ! __________________ 2010 Camaro SIM/CGM RS/2LT VIN #310 SOLD 2010 Corvette Grand Sport

08-31-2009, 06:41 PM	#33
djinva Bow Tie Fan Drives: 16 Camaro 2SS Join Date: Jan 2009 Location: Dublin VA Posts: 318	I have a friend who runs a Chevy store in NC and I always buy from him because he gives me killer deals, but I always have my car serviced by a dealership close to home and they treat me great, and I always take care of them on the survey. The dealership where I get my service appreciates my business and he is also a friend of mine. He would rather I purchase from his store but he understands. The survey is very important to the dealer! __________________ 16 Camaro 2SS 6M 60 Impala LS power 22 2500 HD Duramax 14 Caprice PPV 6.0 Instagram: dj_sarv

08-31-2009, 06:56 PM	#34
firstmate Drives: 2010 Blk/Gry SS/RS M6 Join Date: May 2009 Location: Houston Posts: 453 View My Garage	Also, I was under the impression that dealers make more money on warranty repairs, and post warranty repairs than they would on the actual car sale. I could be wrong, as I am only repeating what I had heard sometime or another. But if that is the case, then not "selling" the original car shouldn't be a sore spot really. Best of luck, I had issues with the sales side, it did work out but they too did not like my posts here, and told me about it!!! __________________ Ordered 10-13-08 2SS/RS M6 BLK/GRY VIN #2386 Delivered 6-11-09 - Woo Hoo!!! Hey Houston locals-------- Join the H-Town Camaro Club www.H-TownCamaroClub.com

09-01-2009, 10:15 AM	#37
RPO_Z28 Drives: 2007 C6Z Join Date: Jan 2009 Location: RVC, New York Posts: 1,742	So I suppose all the folks that had their dropped shipped cars are just SOL then eh? The dealer who agrees to do the drop ship gets paid so they are technically, the delivering dealer (not the same case). I bought my car 45 minutes from my location, but I'm not driving down there for maintenance. Your choice. Not to personally attack you, but aren't you car salesman anyway? You have a personal stakes/bias in this whole conversation. If you treat a customer with dignity and a little respect, you'll have a repeat one.... if you treat me like I shouldn't even be driving the car, than I'll treat you the same. Not to personally attack you either, but aren't you a consumer anyway? You have a bias in this whole conversation. If you are a consumer and walk into any dealership with an attitude and sense of entitlement, you will be shown the door accordingly. I think this whole thread got a little off track. KJS stated later on that this conversation took place over the phone and then the service manager followed up and had an attitude. I'm not saying, at this point, that either party was right. I just think it turned into a pissing match and nobody won. Thanks for the spirited discussion. __________________

08-31-2009, 04:37 PM	#29
jrboyd_1980 A ***'s Headache Drives: Everything Join Date: Aug 2009 Location: Texas Posts: 2,167	Unfortunately, dealerships can refuse service to customers even on a warranty claim. But here's what you do. They already looked at your car and had to submit some type of warranty work to GM. That means GM will more than likely send you a satisfaction survey. Just mark down how satisfied you were with the service, but that doesn't mean mark it all bad, read each one and ensure that the overall outcome of your experience doesn't effect your total scoring. For Example if your service advisor was great put that down. A bad survey can cost the dealership some serious money, but you don't want someone their that was trying to help you out to get screwed over to. Just some FYI.

08-31-2009, 09:15 PM	#35
jrboyd_1980 A ***'s Headache Drives: Everything Join Date: Aug 2009 Location: Texas Posts: 2,167	Warranty work doesn't pay the Dealership anything, or next to nothing. Customer pay items dealerships make some money but not warranty.

09-01-2009, 06:51 PM	#38
Lauryn200 I Pity The Fool Drives: Jeep Wrangler '06 & VW GTI 09 Join Date: Jun 2009 Location: NYC Posts: 873 View My Garage	Take your car to be serviced some where else.... If he's treating the customers this way..who knows how's he's treating the workers that are working on people's vehicles..... __________________ ........"Is custom faded?" Jeep Wrangler 06 & VW GTI 09 "My Fast"-

09-01-2009, 11:14 PM	#42
ProchargedSS Drives: 2014 ZL1 SIM Join Date: Apr 2009 Location: Biloxi, MS Posts: 226	I purchased my wife's Cadillac at one dealership and have all warranty work done at the dealership near my work. Never once have they treated me any differently b/c I purchased it at the competition. They are great guys to deal with. Because of this, I send many people to them for service (especially specialized service) even though I own a Bridgestone/Firestone dealership in the same town. Have even sold them a couple of cars here lately. The perception of the customer about how he was treated is the "end all" in business. The customer (the one who pays money), sometimes unfortunately, is always correct. The dealership (the one who wants to make money) has to please the customer to remain in business. The business world is driven by the consumer and the dealership, service writer and RPO Z28 would do good to figure that out sooner than later. __________________ 2014 ZL1 A6

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