11-09-2013, 03:40 PM | #43 |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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11-14-2013, 02:07 AM | #44 | |
Drives: 2012 convertable camaro Join Date: May 2013
Location: Lascassas tn
Posts: 15
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Quote:
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11-15-2013, 03:57 PM | #45 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Two week update:
Took my car back after the requested two weeks to let it settle and stretch. It is easier to latch now but it still will not retract far enough to get the Tonneau cover on. I showed the service advisor this and he agreed it needs to be adjusted so the tonneau fits correctly. He called the top person again and discussed it with him and he agreed to look at it again. I am going to take it in Monday to his shop and if he cannot get it adjusted to my satisfaction I told the service advisor I would like a Field Engineer experienced in these tops to come in and adjust it. He emphasized again they will do whatever it takes to get it right.
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11-17-2013, 01:01 AM | #46 |
Drives: Yes Join Date: Nov 2009
Location: PA
Posts: 646
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Try this...
There are several methods for adjusting tops that are too high. Here's one.
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11-17-2013, 02:40 PM | #47 | |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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Quote:
Thanks for your update. Keep us posted and let me know if additional assistance is needed involving the dealer. Sincerely, William R. Chevrolet Customer Care |
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11-17-2013, 02:43 PM | #48 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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I think I'll pass on that...
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The Bird is the word! |
11-17-2013, 02:43 PM | #49 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Thanks
__________________
Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
The Bird is the word! |
11-17-2013, 04:24 PM | #50 |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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11-25-2013, 03:00 PM | #51 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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I have been keeping track on my car using Onstar and noticed it had been driven again so while I was out I swung by the dealership to see if it was ready. As I was pulling in the Service advisor was walking out and I stopped and he said it was there but he had not gotten a chance to check it out. So I went back to look it over. The first thing I noticed was the origional problem I had with my old top was back on the new top. I got in and put the top down, it wasn't any better than before and maybe worse. So I got the tonneau out, pushed the top down as far as it would go, then tried putting the tonneau on. Of course it didn't fit right. The sides were pushed up and it was so tight across the top that when you pulled the tonneau to the side on one side it came loose on the other.
I told the service advisor it wasn't right, he said well there are no adjustments, the top guy and him went over the instructions for an hour and could not find any adjustments. I asked him then "if this was your car would you accept it? He said "Maybe, it depends." I said well it's not right. So then I took the tonneau off and went to put the top up. The frame arm on the passengers side still dropped too low when it came up. I said that's still not right it should be the same as the drivers side. Then he wanted me to latch it, well it still was too low. He tried to tell me the new ones were like that. I said no it's not right, this is not my first Convertible. He said ok I'll be right back. After a little while he came back and said that his service manager wanted me and him and the manager and the top guy to get together to discuss it. I knew that they only wanted to gang up on me to try to accept it as being right. I said no I think we need to get a factory field engineer in here to fix it right. He said GM doesn't send people out to fix them. I said well I know for a fact they do. So then I said I was taking it to the next level. When I got home I PM'd William of Customer service and filled him in on what I expected. I am now waiting to see how that goes.
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Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
The Bird is the word! |
11-25-2013, 05:38 PM | #52 |
Drives: 2021 1LE Join Date: Jul 2011
Location: N'Awlinz
Posts: 6,315
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Man that sucks!! Hang in there and stay calm. I don't miss these kinda days at all!!
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11-25-2013, 05:44 PM | #53 |
Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010
Location: Blaine, MN
Posts: 1,674
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Angrybird it is time you get on over here so we can give you some good unedited information. Nothing against this site but sometimes our passion gets us in trouble. Since I started this group, there is no need to worry. You can vent away and we will help you out as much as we can with our knowledge.
https://www.facebook.com/groups/226942550693692/
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2012 1SS Crystal Red Convertible
"Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash" |
11-25-2013, 05:51 PM | #54 |
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The tonneau cover should have came with my car right?
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11-25-2013, 06:03 PM | #55 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Not necessarily, I think they come with the 2LT and the 2SS and optional on the others.
__________________
Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
The Bird is the word! |
11-25-2013, 06:08 PM | #56 | |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Quote:
I am trying to stay calm about this and go the proper route step by step until I get the results I am after.
__________________
Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
The Bird is the word! |
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