SO....PISSED....OFF!!!!!!!!!!!!!!!!!!

[hb-rocks]

Originally Posted by GRM RPR

you would be saving $1200 on lights....and let me tell ya...none of the 100+ people that come up to me about my car are concerned about my lights and neither am I. .

omg>>>>well said....great post!

[Bell040]

Why cant GM just send replacement parts?

Halos, HID's, rims, spoiler, roof ditch molding?

[SSOOCH]

Just re-order. Waiting is half the fun...right?

[Xmicro_SS]

He should have checked what was placed when GM accepted the order. My guy called me that day and read off all the options and then submitted it while I was on the phone. It is the dealers responsibility ........ I would REORDER, NEVR SETTLE!

[beowulf80]

It is the responsibility of the Dealership to ensure the order is CORRECT before it is released for production. When there's several dealerships "doing it right", it would not be that difficult for all of them to do the same - but they don't chose to do so.

No excuses. And I feel your pain, I would be equally frustrated as well!

Remember, GM will be emailing you a survey (if you provided your email to the dealership) after delivery which is VERY VERY important to that dealership. Be sure to tell your dealership just how you plan to fill that survey out.

They should do something...I know I would!

Scotty, Thanks for your thoughts on this. I don't entirely agree with all of them, but I respect them.

Is this the dealers fault? Somewhat, yes. Is this GM's fault? Absolutely. I was there when my order changes were made. All the options were right at the time. From what I have gathered somewhere between that time and when it was produced a software glitch dropped part of my package. A software that is the responsibility of the manufacturer. Where did I hear about this? Not from GM. Nope, had to find the info on an enthusiast website. It sounds like GM was aware of the issue. Would it have been so hard to shoot an email to the address I provided? Probably not. GM's fault? Oh yeah.

I'm not coming out of left field on this. I also work for a very large corporation (Fortune 50) where multi-million dollar machines are sold. Do orders get screwed up? Yes they do. You want to see a pissed off customer, tell him his 4 million dollar machine is not exactly the way he wants it. But you know what? Those orders get fixed. At the cost to my company, we screwed it up. One way or another, this costs me the employee and our stockholders money. Its called responsibility. What is GM going to do for me? Probably not a thing.

On your second point, that I should threaten to punish my dealer with a poor rating; I do not intend to do this. You're right that this would get thier attention. However, I do not see this as my dealer's fault. They've been very good to me, I'm not going to be that jerk customer who punishes them for something that isn't thier fault. I try to be as ethical as possible in all aspects of life, violating that code just to get something I want...that's just not me.

Everyone on this site, thanks for your input. After some time reading the various posts and doing some "soul-searching" I will likely be re-ordering in the next few days. I intend on keeping this car forever, it is a piece of history. Having the RP6 code would have been really cool. But seeing it everyday with the wrong options would just piss me off. Appreciate your guy's posts. Its hard to find the words to express how angry I really am.

Fbodfather, other GM employees on this site: Take Note-this is how to screw up customer satisfaction. I've been a loyal GM'er for a long time. 3 of the 4 cars I've owned are Chevy's. I was overjoyed when I got the opportunity to place a pre-order on what by all accounts is a stellar car. I spent untold hours researching every detail about this car. I got that silly little grin every time I listened to a dyno run. In a few days I should have been saying "This is an Awesome Car!" to anyone who would listen. Instead, for the next 3-4 months when my friends, family and coworkers ask where my car is I'll have to say "GM dropped the ball" In 3-4 months (hopefully) I'll likely have the car and when asked will have to say "This is a great car...too bad it took 2 orders, and 12 months of waiting to get all the details right" The Faith has been shaken

Does anyone know how to get in contact with someone at GM directly? Who is going to stand up and say "This is my responsibility". I don't want this to just be a post that lives for a couple days and then is gone to the sands of time.

On a side note:
Scotty,
Out of curiousity, how long would it take for you to get a 2SS / RS manual in IBM with 20" polished rims in stock? I'm only 2.5 hours from your town, if my dealer is unable to resolve this in a timely manner I will certainly consider giving you and your dealership my buisness. It would be the least I could do, I would like to reward your time and dedication to these boards if my dealer can't get the deal done.

[Rodrunner]

Damn shame you missed the posts here about the possibility of that happening, beowulf80. An informed buyer, as you are due to Camaro5, knows they need to take responsiblity for their own order, yet you can say the dealer should have caught it being dropped. Then again, an option being dropped when a change in Workbench is made may not be a regular occurance, in which case, it's hard to blame the dealer for not looking for it to happen. Ultimately it's GM's system fault at blame for this, and they need to make it right for you. Cognizant dealers on here will back you if you need support for the fact this glitch is a reality. IMO, get the car you want, don't comprimise for any reason. Best of luck to you!!!

[2010SSRS]

Originally Posted by beowulf80

Changed over to IBM when it became available. Deleted the Hurst option when it was constrainted.

this is when the RS package dropped off your order. dealer should have verified everything else on order after making changes before resubmitting.

problem with ordering another is you're gonna loose your R6P code. i'd keep it and upgrade everything. crap situation, but to me.........the R6P trumps!

[BackinBlackSS/RS]

Yet another RS package dropped from an order. I'm so sorry to hear this. It's a dam shame. Don't accept the car if you can't get over it. I know I would be pissed each time I saw an SS with the RS package. SS or SS/RS both awesome cars, but this is about YOUR experience. Don't settle for anything but what you want.

[FLYNNZL1]

I had to take off the colored engine cover because of constraint, I had my salesman double check the RS package, and today I made him print a copy of my work bench, its on there, does that mean I am ok now?

[BackinBlackSS/RS]

Originally Posted by Flynnaz

does that mean I am ok now?

Well, I don't know about that, but your RS package should be on your car.

[Andro]

Sorry to hear but if it was me it would be RS package or bust

[CamaroScotty]

Originally Posted by beowulf80

Scotty,
Out of curiousity, how long would it take for you to get a 2SS / RS manual in IBM with 20" polished rims in stock? I'm only 2.5 hours from your town, if my dealer is unable to resolve this in a timely manner I will certainly consider giving you and your dealership my buisness. It would be the least I could do, I would like to reward your time and dedication to these boards if my dealer can't get the deal done.

I guess the way we've always done it here after a change, was to actually print out the order and either email it to the buyer, or if he's at the dealership, give him a copy. I do remember seeing this on one of our first order changes (and a warning thread I posted in Jan-Feb?). We compare BEFORE with AFTER. Another option is to call the dealer assistance line, and have someone at GM modify the order. Maybe it isn't blame on the dealership part, but it is carefulness on our part to check our customers orders.

I'd be happy to place ANY order - and I do have one already from Yorkville. Unfortunately the line is long - part of being one of the few dealers honoring GM discounts to those who qualify.

Being an Ottawa native - I was personally curious if Bill Walsh had any allocation, and what they were selling them for.....But I MAY know someone at another dealership in MI that can fill an order fairly fast....Just let me know.

[beowulf80]

Being an Ottawa native - I was personally curious if Bill Walsh had any allocation, and what they were selling them for.....But I MAY know someone at another dealership in MI that can fill an order fairly fast....Just let me know.

That's wild, I'm also an Ottawa native. I can say they were given 3 allocations. I don't know what they were selling the others for, but they agreed in writing for me to MSRP, and stated that they would honor any discounts GM offered. In my case that would be GMS. Being a small town dealer I'm sure it did help that the salesman was a former partner of my father, Bill Walsh Sr. is a neighbor of the family, and this isn't my first car through thier dealership. As I said before, they have always treated me very well.

I let them know about this right before posting. Since then they have supposedly already scoured a 1500 mi. radius looking for anyone with an in-stock configuration that matches what I wanted. Unsurprisingly, that came up dry. The salesman has also promised to contact the regional manager to see if there is anything that can be done. I'm not getting my hopes up.

I'll wait to see what can happen tomorrow. If they are not able to do anything I may just take you up on the MI dealer! Thanks for your help, nice to see someone go above and beyond.

[Thrillz]

Not taking it over the RS package after going through that hell thats crazy. The RS package is only worth it for the LT models waste of money imo for the SS. Take the car and relax and enjoy it man.