ATT: fellow C5 members, help me out

[The Stig]

Also, I just did a little background research on Extreme Dimensions as I saw that they became a sponsor. Before I get started I just want to say: Everything is on the internets, and I will find it

Originally Posted by Extreme Dimensions Warranty Policy

What if I get my product and I don’t like it, can I return it?

If you received you product and you are not 100% satisfied, simply repackage the product in its original packaging, and return the product along with the receipt within 5 days after you receive it and we will give you a full refund of the product price. No receipt, no refund.**

Do your products come with warranty?

All products come with a limited manufacture warranty. The warranty covers shipping damages and customer satisfaction. Shipping charges on non refundable. Once the products have been altered in any way, the warranty is voided.

What does a limited manufacture warranty mean? Well I'm glad you asked. It means that Extreme Dimensions does NOT warranty their products. That the only way you will get a warranty is if the company who designed/made the body kit offers you one. Again, Extreme Dimensions does NOT offer a warranty.

Originally Posted by Extreme Dimensions Terms & Conditions

Warranty/Liability

All products sold by Extreme Dimensions, Inc. are sold “as is” to the customer. Extreme Dimensions, Inc. does NOT offer warranty on any of the products sold. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold by Extreme Dimensions, Inc. are aftermarket products and are intended for off-road or show use only. Extreme Dimensions, Inc. is not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. Extreme Dimensions, Inc. will not be responsible for the customer’s actions.

Now....this is off of the Duraflex website (www.duraflexbodykits.com)

Originally Posted by Duraflex Warranty Policy

Warranty/Liability:

All products sold by Driven By Style LLC are sold "as is" to the customer. Driven By Style LLC does NOT offer warranty on any of the products sold unless specifically noted. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold by Driven By Style LLC are aftermarket products and are intended for off-road or show use only. Driven By Style LLC is not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. Driven By Style LLC will not be responsible for your own actions.

This means. If you were blind enough to pay the Extreme Dimensions "upgrade" fee so that you would get Duraflex material instead of fiberglass, you have the same smoke and mirrors warranty that Extreme Dimensions offers.

Originally Posted by Extreme Dimensions Website

Do you guarantee fitment?

Due to the nature of fiberglass, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it, and we will refund you the product price in full.

Why does my kit not fit perfectly?

Due to the nature of fiberglass, we cannot guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it within 5 days of receipt, and we will refund you the product price in full.


Returns

Our customer guarantee is that you can return your item within 10 days of receipt for any reason as long as it is returned in original packaging and customer pays for return shipping, original shipping fees are non-refundable. If the customer cancels within 30 days from ordering a 25% cancellation fee will be applied. All returns must be authorized and approved by Extreme Dimensions, Inc. All return requests must be made within 10 days after receiving order. All approved returns must be returned to Extreme Dimensions, Inc. in unused and unaltered condition with original packaging (or better packaging). Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to Extreme Dimensions, Inc. if the product is not received in original packaging or better. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.

Wait a minute. 10 days? 5 days? Legally speaking, if the first deadline has expired Extreme Dimensions is free and clear. They do not need to honor the 10 day return limit. Why can they do this? The 10 day return deadline is null and void as they have previously stated that the deadline is 5 days.


Patent Lawsuits
VIS Racing Sports Inc vs. Extreme Dimensions Inc et. al.

Civil Action No. 8:10-cv-00463-AG-RNB, the Hon. Andrew J. Guilford presiding.
Filed on April 13, 2010 in the U.S. District Court for the Central District of California. The docket text:



The Better Business Bureau

This is for Extreme Dimensions. Who have a rating of an A according to the BBB.


Now, Driven by Style LLC. The company whose website is www.duraflexbodykits.com, a company who sells and makes Duraflex body kits. Lets look at their BBB rating. *Also, they are NOT BBB accredited*






See, isn't it amazing what you can find on the internet.

[KhurramT@ExtremeDimensions]

Originally Posted by stieger

What does a limited manufacture warranty mean? Well I'm glad you asked. It means that Extreme Dimensions does NOT warranty their products. That the only way you will get a warranty is if the company who designed/made the body kit offers you one. Again, Extreme Dimensions does NOT offer a warranty.

Please keep in mind these policies are provided by Extreme Dimensions directly, if you have bought from a Vendor who has an account with us they have they're own terms and conditions and sometimes we can't get in the way. We actually do offer a warranty on all of products as it says on our website. Limited manufacture warranty applies to shipping damages and customer satisfaction. Additional warranties are also offered to our customers who purchase Carbon Creations products, i.e. clear coat coming off or hazing issues.

Originally Posted by stieger

Now....this is off of the Duraflex website (www.duraflexbodykits.com)

To reiterate, vendors (Driven By Style LLC) may or may not have the same policies and/or practices of the Manufacturer (ED). I apologize if this has led to any sort of confusion.

We have 3 sub-brands under the ED belt:
Duraflex
www.duraflexaero.com
Carbon Creations
www.carbon-creations.com
Couture (Polyurethane)
www.coutureaero.com/

Originally Posted by stieger

This means. If you were blind enough to pay the Extreme Dimensions "upgrade" fee so that you would get Duraflex material instead of fiberglass, you have the same smoke and mirrors warranty that Extreme Dimensions offers.

We have no upgrade fee. I am not sure exactly where you have seen that? If you have seen it on our website or even someone elses website that we wholesale to please let us know so we can correct the issue immediately. We are not here to play games or try to take peoples hard earned money. One of the main reasons I wanted to be a vendor here is because I wanted to tackle these problems head on. Otherwise I wouldn't have hunted down a topic that is over 3 months old. Many companies shy away from any negative feedback but we are trying to help. I hope you can at least give us a little bit of credit for that.

Originally Posted by stieger

Wait a minute. 10 days? 5 days? Legally speaking, if the first deadline has expired Extreme Dimensions is free and clear. They do not need to honor the 10 day return limit. Why can they do this? The 10 day return deadline is null and void as they have previously stated that the deadline is 5 days.

I can understand how this may also lead to a bit of confusion. Let me break it down the best I can.

Customer Satisfaction Returns:
You are correct as far as it being 5 days. This means that you can return your product, no questions asked within five days for any reason.

Fitment Returns:
This is also correct there are two windows in this, one for 10 days and one for 30 days. The 30 day window is pretty clear in our Terms and Conditions. So I'll discuss the 10 day policy and what it means exactly.

10 days: Once you have received your item and you are ready to take it to a body shop I always recommend to do a dry fit on the car first in case there have been any warping issues. Sometimes its as easy as letting the product bake in the sun, it puts the kit back into place if its off or had issues during transit. If you feel like the cost of labor to fix the gap or the fitment would costs more money then necessary, then all you have to do is contact me or another rep here to discuss the problem. If we are unable to assist in a way where it helps you get your kit on the car properly, then we will send out a replacement part the same day at no additional cost to the customer. I don't believe many Aero companies offer such a policy. If the second piece we send out has any problems then two things will happen. You will get your money back and the mold will be corrected.

I understand its a timely process and these kits are suppose to fit the car they are made for without too many problems. The issue we often run into is when we are designing the initial kit/mold we have a donor vehicle to work off of, which allows us to get all the proper measurements and make a great initial product/mold. After that point we send out these molds in a container to OUR facilities overseas. Sometimes during transit the molds may get a little nick here or there and/or may get damaged. At this point we are expecting our overseas facilities to be able to repair any and all damage caused to the initial mold.

Originally Posted by stieger

Patent Lawsuits
VIS Racing Sports Inc vs. Extreme Dimensions Inc et. al.

Civil Action No. 8:10-cv-00463-AG-RNB, the Hon. Andrew J. Guilford presiding.
Filed on April 13, 2010 in the U.S. District Court for the Central District of California. The docket text:
Attachment 250145

I was not aware of any current or pending lawsuits. I am sure even if I was aware of the lawsuit I wouldn't be at liberty to discuss the details of it. Regardless, I hope you can understand that whether you are a Sole Proprietor or a Corporation, you are always going to be in and out of court. Now a days people sue even if you look at them wrong.

Originally Posted by stieger

The Better Business Bureau

This is for Extreme Dimensions. Who have a rating of an A according to the BBB.
Attachment 250146

Now, Driven by Style LLC. The company whose website is www.duraflexbodykits.com, a company who sells and makes Duraflex body kits. Lets look at their BBB rating. *Also, they are NOT BBB accredited*
Attachment 250147

BBB ACCREDITED BUSINESS SINCE 04/01/2004

Extreme Dimensions, Inc.
(714) 278-8000 1920 West Malvern Avenue, Fullerton, CA 92833 http://www.extremedimensions.com





On a scale of A+ to F Reason for Rating BBB Ratings System Overview

Extreme Dimensions, Inc. A 1



In Closing, or for those who don't feel like reading all the replies:

There might have been a time where people disliked our products and from how everyone here is expressing they're feelings I feel like there is still alot of animosity towards ED still. Up until 2011 not much was changing at ED. I do want to say that we are taking the time to retouch everything that we have in our inventory. 5000+ parts and not enough vehicles to where we can test fit our parts and make the necessary corrections. I welcome you to come by anytime and I guarantee you will see a couple of cars in our warehouse that we are working on to get better fitment out of our kits. We are always striving to be better. Also, we've realized we can't be perfect with everything we sell that is why we have made it a point to stand behind all of our products. If the fitment is off you can return it for a replacement piece or a refund... at no additional costs to you. No one in the industry likes to do that, but we do. I hope this gives everyone a better understanding of what we are trying to achieve as a company and what we are trying to do for the community.

[KhurramT@ExtremeDimensions]

Also, I am sorry if I've missed anything. Haven't had any coffee yet.. :bangdesk:

[SeanReed]

I recently ordered a kit from Duraflex and it was complete garbage. Thousands of tiny little holes that needed to be filled and several inperfections in the kit including cracks. I took the kit to not one but three different body shops and none of them wanted anything to do with it at all since it was in terrible condition. I was told at all three locations that I would be looking at atleast 50 hours or more just to prep for paint and to put them on was another story as they would spend several hours aswell trying to get a clean fit. It was stated that I would also be looking at atleast 3 to four thousand dollars extra over and above the cost of the shipping to prep, paint and install. If anyone wishes to question my findings please PM me and I would be happy to pass on the names of the autobody shops I took the kit to. I have learned a very valuable lesson and that is to stay clear of any of Duraflex's products.

[SeanReed]

I recently ordered a kit from Duraflex and it was complete garbage. Thousands of tiny little holes that needed to be filled and several inperfections in the kit including cracks. I took the kit to not one but three different body shops and none of them wanted anything to do with it at all since it was in terrible condition. I was told at all three locations that I would be looking at atleast 50 hours or more just to prep for paint and to put them on was another story as they would spend several hours aswell trying to get a clean fit. It was stated that I would also be looking at atleast 3 to four thousand dollars extra over and above the cost of the shipping to prep, paint and install. If anyone wishes to question my findings please PM me and I would be happy to pass on the names of the autobody shops I took the kit to. I have learned a very valuable lesson and that is to stay clear of any of Duraflex's products.