Don't buy AAC lights!

[AntzV]

Originally Posted by jdenotter

I had some of the same issues. I bought the led light bar that goes in the front mail slot. I had issues installing it and called them for help. The lady that answered the phone told me she would email me a link that directed me to camaro5 about installation. I was like wtf? Well I got it installed on my own. After installing, the first 5 LEDs stopped working. So I called them back and said they take it back under warranty. They all also said I have to pay for shipping back to them. So I asked for a refund and they said I couldn't get one. So here I am stuck with a $60 light bar that don't work for crap...heck someone even made a thread where they found the same light bars on eBay for half the price. I even posted pics on both to show they were the same product. Well the thread was deleted. My question is who at AAC is blowing at camaro5 to get by with crappy service and products they are allowed to sell here.
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I had the same problem with my light bar, and the light bar I ordered was about 4 inches to long for the mail slot, So i called them and talked to johnathan I believe and he said "O yea thats a universal light bar so your gonna have to cut the inside of the mail slot and slide it through" REALLY?? if it didnt fit why advertise it for the "MAILSLOT" of an SS??? and I even paid for next day air which I will never do again and never again will a purchase from them...Ill go to ebay and get the same exact product for less than half the price.
I agree with jdenotter who is allowing them to sell crappy product, with horrible customer service??? and I like how NOBODY from AAC has stepped in to defend the company

[The Stig]

It's really not that big a deal to make the cut in the mail slot just FYI. I'm honestly not surprised AAC hasn't posted in this thread. What do you think would happen if they did? It would just open up a door of verbal abuse.

I also doubt that a thread got deleted because it was bashing AAC. By that logic this thread would be deleted. Tran and the Mods understand that the members come first. Tran has and does allow members to bash vendors, even if it means the vendor quits being a sponsor. So don't be saying that the Mods are conspiring with AAC to crush the competition.

[jdenotter]

Originally Posted by stieger

It's really not that big a deal to make the cut in the mail slot just FYI. I'm honestly not surprised AAC hasn't posted in this thread. What do you think would happen if they did? It would just open up a door of verbal abuse.

I also doubt that a thread got deleted because it was bashing AAC. By that logic this thread would be deleted. Tran and the Mods understand that the members come first. Tran has and does allow members to bash vendors, even if it means the vendor quits being a sponsor. So don't be saying that the Mods are conspiring with AAC to crush the competition.

Well for whatever reason it was deleted I think its crap that it was. Noone was really even bashing AAC on the thread. Someone clearly just called AAC out on their crappy service and Made in Chinese products. Of course their loyal customers got their panties in a bunch about it all. I can say I won't buy anything else from AAC. I am going to send my light bar back so I can get a new one and sell it so maybe I won't get screwed out all my $60 I spent on a crappy product.

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[liquidsmoke]

The thread was in fact deleted, and from my understanding because there was a link or info on where to get the same item for half the price and not just general bashing. I remember cuz I wanted to see it.

And for them to not post or say anything, says a lot. It's not opening them up for abuse. It's opening them up to show they are a quality company that values the customer. Esp on this site, since there customer service dept seems to require PM's on camaro5.com to get anything done. How unprofessional is that.

I for one am glad I never bought anything from them. A year a go I had a list of items I wanted to get, glad I waited cuz I don't have time for all the potential crap I would have to put up with.

[Milk 1027]

Originally Posted by benradmo

I am not pming anybody. I called the official number and this is what they said. Why do I have to go out of my way in order to make this right?? Its their responsibility they screwed up!

So you call once and simply because you don't like the response, you throw your hands in the air and throw the whole company under the water?

Yeah, that makes complete sense...

If you were serious about getting this resolved you would've at least tried to contact sales reps personally and get this resolved like others have. Instead you make a thread just to get people on your side.

I'm not on anyone's side here but you don't seem so serious about getting your issue resolved. You seem more concerned with becoming over-dramaticized with the situation.
Just my honest point of view.

[xLoGiK1]

Originally Posted by Milk 1027

So you call once and simply because you don't like the response, you throw your hands in the air and throw the whole company under the water?

Yeah, that makes complete sense...

If you were serious about getting this resolved you would've at least tried to contact sales reps personally and get this resolved like others have. Instead you make a thread just to get people on your side.

I'm not on anyone's side here but you don't seem so serious about getting your issue resolved. You seem more concerned with becoming over-dramaticized with the situation.
Just my honest point of view.

I gotta agree with Milk here. I read this whole thread today and didn't want to post my point of view until now. It seems to me that the OP doesn't want to put a good amount of effort to get his issues resolved. So what if AAC screwed up. Do you honestly expect them to spoon feed you? No. If you want something to get done, then do it yourself and stop complaining like a little kid.

If you spent nearly the amount of time that you've spent bashing the company, then this would have been done and over with.

[jdenotter]

So both are you are saying as a customer you need to do your own customer service? How's that make any sense at all? So if you go to say heck "Walmart" and the person at the counter tells you can't have a refund or a exchange and that you'll have to speak with a manager about the situation. Then lets say they tell you the manager is in the store somewhere but they arent sure exactly where. Is it your job to go isle to isle looking for his butt. Is it your job to get on the intercom to get him. Heck no! Its the employees job. Another example if I go to Verizon cause I have an issue with my phone I should be able to call the company's phone number and hear a live person. I don't know about the younger generation in the way in doing business through emails, texting, forum pming but hell I like to deal with a person I can be interactive with whether it be hearing, seeing or both. If you guys want to deal with shaddy people like this than that's on you.
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[xLoGiK1]

I'm just saying that this guy is lazy. It takes two seconds to send a PM to an AAC Vendor here on the Forum and explain the situation. What's the big deal?

Ok, he called the official number....and? It's obviously not the same talking to a person that just answers phone calls for the company. Why didn't he ask to speak with Jonathan? (which I'm sure he didn't) Jonathan deals with this stuff daily.

Next option: PM them here and see what's up.

Sounds like a lazy guy to me.

[Saint Alban]

Originally Posted by jdenotter

So both are you are saying as a customer you need to do your own customer service? How's that make any sense at all? So if you go to say heck "Walmart" and the person at the counter tells you can't have a refund or a exchange and that you'll have to speak with a manager about the situation. Then lets say they tell you the manager is in the store somewhere but they arent sure exactly where. Is it your job to go isle to isle looking for his butt. Is it your job to get on the intercom to get him. Heck no! Its the employees job. Another example if I go to Verizon cause I have an issue with my phone I should be able to call the company's phone number and hear a live person. I don't know about the younger generation in the way in doing business through emails, texting, forum pming but hell I like to deal with a person I can be interactive with whether it be hearing, seeing or both. If you guys want to deal with shaddy people like this than that's on you.
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I guess I represent the "younger generation" here. You're comparing PMing in this forum to searching around for a manager at Walmart that nobody knows the location of. A better analogy would be, if they said "you'll have to speak with a manager" and then they point at the manager, who is standing a few feet away, and say "there he is, waiting eagerly to help anyone who needs it". Then you refuse to walk a steps and talk to him because it's not your job. Thats pretty much how simple PMing is and how stubborn not doing it is. As for the Verizon thing, I understand how we'd feel more comfortable dealing with people face to face, but we all know most of our business nowadays is through online banking, automatic bill payments, eBay, Paypal, automated telephone menus, and yes, forum PMing. Now, I wanted to make that point but I'm not really siding with anyone. It does seem messed up to have to pay for shipping yourself on a defective part, but that is in their returns & exchanges agreement and they must have their reasons, but I just never bothered to ask so I don't know. I mean, that money you are paying IS going to your shipping service, not AAC, and on top of that, they're giving you a replacement part so that is more of a loss on their behalf. So they're not taking your money in some loophole there. I do have interior lighting and DRL's from AAC and do not yet have any problems, but I haven't had them that long. Hopefully it stays that way. I do, however, always read threads about issues with certain products and it worries me that it may happen to me one day, but sure enough, Jonathan always pops in on these threads to try and help out and resolve issues customers may be having. It seems like a lot of effort on his part to be doing this for a bunch of "shady people". I also do think products on their site are way too much money, but also hard to find anywhere else. I know there is showstoppers, but we can admit they're also very expensive and sometimes more than AAC and both companies have a mutual respect for one another. If you find something better, cheaper, and/or better quality, go for it and tell me about it. I just know that no one is trying to scam anyone. They're trying to make/get good original products and there's bound to be issues. I wouldn't want to lose more money out of my pocket to return something that isn't right. However, there have been many times that I've dealt with customer service reps (in general, not AAC) who were no help, then called back or emailed someone else who helped me with no problems. If I hadn't taken the initiative, nothing would've been accomplished.

[Sin]

So you have to pay to ship back a defective product that they sold?

Sounds like they don't want to lose money on so many defective parts being sent back.

[mulletman]

AAC makes crap products. People on this forum tell us their products are crap. Yet people continue to buy from them. I don't get it.

[Milk 1027]

Originally Posted by jdenotter

So both are you are saying as a customer you need to do your own customer service? How's that make any sense at all? So if you go to say heck "Walmart" and the person at the counter tells you can't have a refund or a exchange and that you'll have to speak with a manager about the situation. Then lets say they tell you the manager is in the store somewhere but they arent sure exactly where. Is it your job to go isle to isle looking for his butt. Is it your job to get on the intercom to get him. Heck no! Its the employees job. Another example if I go to Verizon cause I have an issue with my phone I should be able to call the company's phone number and hear a live person. I don't know about the younger generation in the way in doing business through emails, texting, forum pming but hell I like to deal with a person I can be interactive with whether it be hearing, seeing or both. If you guys want to deal with shaddy people like this than that's on you.
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Damn, I guess you're right. Maybe teachers should go out of their way to teach students that don't get a subject. Instead of those students actually trying to do work and learn, or even worse asking for the teacher's help ....
What have we become, where we expect people to do everything for us.
I guarantee you if you were to PM one of the AAC guys they would have no idea about this thread or this guy's issue at all....

In the end, it's the OP's money. If he doesn't want to make an attempt to recover it in anyway, than that is his problem...

Originally Posted by mulletman

AAC makes crap products. People on this forum tell us their products are crap. Yet people continue to buy from them. I don't get it.

To me it seems like the few have the loudest voice.....

[xLoGiK1]

It's okay Milk. These people think that these vendors on here are our servants/slaves.

It's pathetic.

I see more good things about AAC than I do bad.

[jdenotter]

Originally Posted by Milk 1027

Damn, I guess you're right. Maybe teachers should go out of their way to teach students that don't get a subject. Instead of those students actually trying to do work and learn, or even worse asking for the teacher's help ....
What have we become, where we expect people to do everything for us.
I guarantee you if you were to PM one of the AAC guys they would have no idea about this thread or this guy's issue at all....

In the end, it's the OP's money. If he doesn't want to make an attempt to recover it in anyway, than that is his problem...


To me it seems like the few have the loudest voice.....

He did attempt he called the business! So evidently you missed my point in my example. I mean do you want the man to drive down there to get his money back? Heck Ive called AAC and gotten no answer a dozen times. After that I finally got someone. The female that talked to me on the phone sounded clueless and the guy she transfered me too acted like he don't give a crap. So I can see where op don't want to have to go out his way to find someone to actually help him. It's not being lazy its the point that a company that has pride in their business should go out there way to ensure the costumer happy. I know of a few vendors here on C5 that AAC could get a few pointers from in customer service. I know of one business where I can call and everyone there can answer my question about their products. If they don't have the answer then they can get me the answer in a reasonable amount of time.
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