Denied Warranty issue with paint - Page 5 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

CAM MAN · 10-06-2009, 10:01 PM

I would try different dealer and see if it makes a diffrence good luck!!!

97one · 10-06-2009, 10:31 PM

Quote:

Originally Posted by TanandGreen

Realistically, a skilled touchup job might be preferred to a repaint in that area.

Repainting looks good, but is not anywhere near the quality of factory original. How much area is repainted and where the paint is blended is always noticeable to me. I wouldn't necessarily be so eager to have them paint over MORE factory paint for a minor paint problem like that.

Exactly how I feel..............

3 SS's · 10-07-2009, 08:16 AM

Wow...you showed me this problem a couple months ago, still not resolved??

Verio · 10-07-2009, 08:28 AM

Quote:

Originally Posted by 3 SS's

Wow...you showed me this problem a couple months ago, still not resolved??

Well, it's been touched up by the dealer... but it does not look factory fresh. Basically, where the paint was starting to shred because of the friction, it was painted over with a small brush. So, you can see where it's still shredded, it's just covered up.

To the naked eye, it looks fixed. However, if you specifically look in that spot, you can see it's not good at all.

I got a few PM's today, after my long wall of text on what I've done to resolve the issue. I'll be trying those alternative routes this afternoon.

Thank you to everyone who's sent me assistance PM's. If it wasn't for this board, I'd be wondering what to do. I really feel sorry for the average consumer on this one.

I'm not sure who dropped the ball. Could be the dealer, could be GM (regional rep). However, it was not like this when I purchased it :(

67 Convertible · 10-07-2009, 10:23 AM

Quote:

Originally Posted by Roni-K

I haven't taken delivery on mine yet, But after hearing all of this kind of thing happening I think I'll opt for the 60 day money back guarantee instead of the 500$ discount. If I have any or even a portion of this kinda stuff happening to my car they can take it back period.

You are over-reacting....you don't even have your car yet!!! Relax!!!
I have had my car for over 3 months...NOT ONE ISSUE AT ALL. The paint, fit and finish are perfect. The interior finish is perfect. My car runs perfect. It has far above exceeded any expectations I had. You have a 3 yr. bumper to bumper warranty. You are gonna love your car! Take the $500 discount, not to worry!!

meanmike · 10-07-2009, 12:57 PM

Quote:

Originally Posted by 67 Convertible

You are over-reacting....you don't even have your car yet!!! Relax!!!
I have had my car for over 3 months...NOT ONE ISSUE AT ALL. The paint, fit and finish are perfect. The interior finish is perfect. My car runs perfect. It has far above exceeded any expectations I had. You have a 3 yr. bumper to bumper warranty. You are gonna love your car! Take the $500 discount, not to worry!!

That warranty dont mean squat when you cant get GM to honor it.

1998 Brickyard · 10-09-2009, 12:40 PM

I don't have pics of before, but mine looked the same as yours on both sides. Bank's Chevy up here in Concord removed the bumper cover and repainted it. They did it the same day they put on my stripes and I picked it up the next day. The service manager took pics with his camera phone. He said he sent them to get the repair authorized. Maybe try another dealer nearby????

SS4PK · 10-10-2009, 12:34 PM

Verio,

Ours had that problem, there is enough documentation, on this board to show there is a problem. They painted our whole bumper cover, looks great, I was really pleased with the quality. Keep pestering them, and try another dealer. When I had my S2000, one dealer would not replace the top under warrantee, but another one 40 miles away would, so where do you think I took my future business? Now they both are screwed We have the Camaro, funny.

PQ · 10-10-2009, 02:33 PM

Ok, VERIO. You got me nervous now. I took mine to my dealer and he said he'd get GMs 'blessing' and then get to work on it. He was supposed to call me yesterday but I never got the call.

Quote:

Originally Posted by ckaram

I think I'd take fbodfather's advice. I think they'll ultimately fix it right for you, but call them also about the delay and how long it's taking to get this resolved. 40k for a new car and you shouldn't be chasing an issue like this for this long.

All customer service will do is call your dealer and have your dealer call YOU. I've been down that road. I didn't get any satisfaction until I was able to get a certain e=mail address to use. Point is, customer service at GM is a joke. They are very nice and polite and I guess are trained well to tell you you're not getting it fixed.

Quote:

Originally Posted by meanmike

That warranty dont mean squat when you cant get GM to honor it.

ckaram · 10-11-2009, 08:04 AM

Quote:

Originally Posted by PQ

Ok, VERIO. You got me nervous now. I took mine to my dealer and he said he'd get GMs 'blessing' and then get to work on it. He was supposed to call me yesterday but I never got the call.

All customer service will do is call your dealer and have your dealer call YOU. I've been down that road. I didn't get any satisfaction until I was able to get a certain e=mail address to use. Point is, customer service at GM is a joke. They are very nice and polite and I guess are trained well to tell you you're not getting it fixed.

The point some of us are making is that you do need to run it up the flagpole to the next level if customer service is sub-par and you give the current level an opportunity to make good on the issue . You do this in a respectable fashion, and it will tend to work in your favor. Just my experience whether it's a car dealer or lousy service at a restaurant.

It will work more often than waiting for the current manager to see the light. Instead of calling the 800 number, maybe bringing in the top dog at the dealership will help.

Really at this point in Verio's experience shopping dealers for resolution has been recommended and I think that's what I'd be doing.

PQ, your spoiler was loose at some point, right?

Verio · 10-21-2009, 08:11 AM

Updated Information -

"hi james we have not heard back from gm rep yet as to when they will be
here. gm is repositioning the area reps. i will look into this today and try
to get back in touch with you thanks"

This is before Sept.

Went to another dealer, and was told to work through the original one, because it's the same GM rep.

Good thing my car isn't broke :(

Edit - Honestly, I wonder if they're just going to try and delay it until my 3 year Warranty is up.

2SSRS@Gen5diy · 10-21-2009, 11:20 AM

Hope you don't mind me posting, but that is how big company's do it try and delay it until the customer go's away or gives up.

IROCanSS · 10-21-2009, 08:24 PM

Quote:

Originally Posted by 2SSRS

Hope you don't mind me posting, but that is how big company's do it try and delay it until the customer go's away or gives up.

wow, i disagree. i think in this case the OPs dealer is just a bunch of jerkoffs. I got mine fixed (same issue) right away, and fixed right. repainted, not touched up.

Verio · 10-26-2009, 08:21 AM

Just so I can keep everyone in the loop on this -

GM Customer Service contacted me today and stated that a GM District Specialist will be in contact with me, within 24 hours. From there, I don't know where we will go, but it's the first real movement in weeks.

10-09-2009, 12:40 PM	#63
1998 Brickyard Drives: 2010 RS & 1998 Brickyard SS Join Date: May 2009 Location: Concord, NH Posts: 139 View My Garage	I don't have pics of before, but mine looked the same as yours on both sides. Bank's Chevy up here in Concord removed the bumper cover and repainted it. They did it the same day they put on my stripes and I picked it up the next day. The service manager took pics with his camera phone. He said he sent them to get the repair authorized. Maybe try another dealer nearby???? __________________ 1LT/RS, Rally Yellow, Black Interior, Auto, Convenience Pkg, Black Rally Stripes. 1100 2/26/09 2000 3/26/09 3000 3/26/09 3100 4/30/09 3300 4/30/09 3400 5/7/09 3800 5/14/09 - 2G1FB1EV3A9110149 4200 5/23/09 4800 6/2/09 Almost here... 5000 6/3/09 6000 6/4/09

10-10-2009, 12:34 PM	#64
SS4PK Drives: 2010SS Join Date: Apr 2009 Location: VA Posts: 541 View My Garage	Verio, Ours had that problem, there is enough documentation, on this board to show there is a problem. They painted our whole bumper cover, looks great, I was really pleased with the quality. Keep pestering them, and try another dealer. When I had my S2000, one dealer would not replace the top under warrantee, but another one 40 miles away would, so where do you think I took my future business? Now they both are screwed We have the Camaro, funny. __________________ Her Hot Rod.

10-21-2009, 08:11 AM	#67
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 748 View My Garage	Updated Information - "hi james we have not heard back from gm rep yet as to when they will be here. gm is repositioning the area reps. i will look into this today and try to get back in touch with you thanks" This is before Sept. Went to another dealer, and was told to work through the original one, because it's the same GM rep. Good thing my car isn't broke :( Edit - Honestly, I wonder if they're just going to try and delay it until my 3 year Warranty is up. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

10-26-2009, 08:21 AM	#70
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 748 View My Garage	Just so I can keep everyone in the loop on this - GM Customer Service contacted me today and stated that a GM District Specialist will be in contact with me, within 24 hours. From there, I don't know where we will go, but it's the first real movement in weeks. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

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10-06-2009, 10:01 PM	#57
CAM MAN Drives: ALL 5 GEN CAMAROS Join Date: May 2009 Location: SanAntonio Texas Posts: 750 View My Garage	I would try different dealer and see if it makes a diffrence good luck!!!

10-07-2009, 08:16 AM	#59
3 SS's Drives: Chevelle SS's Join Date: Feb 2009 Location: outta my mind Posts: 3,034 View My Garage	Wow...you showed me this problem a couple months ago, still not resolved??

10-21-2009, 11:20 AM	#68
2SSRS@Gen5diy Drives: 2014 Z/28 #82+#192, 18ZLE 66Nova Join Date: Oct 2008 Location: By the lake in AZ Posts: 15,728 View My Garage	Hope you don't mind me posting, but that is how big company's do it try and delay it until the customer go's away or gives up.