HUD Fading in and Out. 2013 issue? HELP

[BigMister]

Having the same problem with my HUD.
1. In February I was having problems with it and the radio. (The service center blamed the radio and replaced it.
2. June it started again. Service center couldn't identify any problems or codes and sent me on my way. Within an hour my HUD did not work at all. I took it back and it took them a week to replace the HUD.
3. July, I'm out of town driving down the highway when the fading in and out started. Turning the radio on and off effects it but did not correct it.
4. Not only does the HUD act up but the radio as well and to add salt to the wound I decided to re-activate my XM account and was told I couldn't because the radio ID is registered to another account. (it's the radio they replaced in February)

Since I'm still out of town I'm going to call the service center back home and see what they advise.

[mailclerk]

Originally Posted by benji1997

I have had HUD/MyLink issues since I picked up my new car last November. They have tried replacing the module then the MyLink radio and no difference. Now they say it is a software issue and they will attempt to construct a SW fix at some point.....?

benji1997,

My HUD is working fine but since bought new my "My-Link" Navigation has been down. It appears the Chevy dealer didn't up-load the newest sofrware to get it going. Personally I think Chevy needs to do a recall to get all these My-Link issues solved.

Mail Clerk

[Chevrolet Customer Svc]

Originally Posted by BigMister

Having the same problem with my HUD.
1. In February I was having problems with it and the radio. (The service center blamed the radio and replaced it.
2. June it started again. Service center couldn't identify any problems or codes and sent me on my way. Within an hour my HUD did not work at all. I took it back and it took them a week to replace the HUD.
3. July, I'm out of town driving down the highway when the fading in and out started. Turning the radio on and off effects it but did not correct it.
4. Not only does the HUD act up but the radio as well and to add salt to the wound I decided to re-activate my XM account and was told I couldn't because the radio ID is registered to another account. (it's the radio they replaced in February)

Since I'm still out of town I'm going to call the service center back home and see what they advise.

Hello BigMister,

Sorry to hear about the HUD issues, and I definitely understand your frustration with having to make multiple visits to the dealership. If you'd like us to assist, feel free to send a PM and reference your concerns. We're more than happy to see what we can do for you.

Kindly,

William R.
Chevrolet Customer Care

[Camaro2ss2013]

I don't know if this will help any of you out but I had the same problem. How many of you that are having this problem have the Mild to Wild switch in the car? When I tried to wire the mild to wild switch the zero battery drain way I was having the same problem as you guys are describing. the HUD would come on when the car started and then would fade away. When the radio would change stations or songs it would come back and fade away again. The turn signal had the same out come. The way I fixed the problem was I wired the switch the normal way and all of the HUD issues were solved. Hope this helps someone fix the problem.

[CrtRS13]

Originally Posted by Camaro2ss2013

I don't know if this will help any of you out but I had the same problem. How many of you that are having this problem have the Mild to Wild switch in the car? When I tried to wire the mild to wild switch the zero battery drain way I was having the same problem as you guys are describing. the HUD would come on when the car started and then would fade away. When the radio would change stations or songs it would come back and fade away again. The turn signal had the same out come. The way I fixed the problem was I wired the switch the normal way and all of the HUD issues were solved. Hope this helps someone fix the problem.

I don't have that, not even sure what it is. Mine has only happened 2 times so far. (The hud disappearing)

[benji1997]

Originally Posted by Camaro2ss2013

I don't know if this will help any of you out but I had the same problem. How many of you that are having this problem have the Mild to Wild switch in the car? When I tried to wire the mild to wild switch the zero battery drain way I was having the same problem as you guys are describing. the HUD would come on when the car started and then would fade away. When the radio would change stations or songs it would come back and fade away again. The turn signal had the same out come. The way I fixed the problem was I wired the switch the normal way and all of the HUD issues were solved. Hope this helps someone fix the problem.

I don't know what that is either but I'm certain I don't have it.

[Vjc834]

I have an appointment with the dealer on Thursday but I don't know what to do. It sounds like there is no fix and nobody knows what the problem is. I certainly don't want them to tear my car apart if they aren't going to fix the problem. ????? Is Chevrolet looking into a solution my 2011 never had an issue. What did they change? It looks like the same HUD to me.

[mailclerk]

Originally Posted by Vjc834

I have an appointment with the dealer on Thursday but I don't know what to do. It sounds like there is no fix and nobody knows what the problem is. I certainly don't want them to tear my car apart if they aren't going to fix the problem. ????? Is Chevrolet looking into a solution my 2011 never had an issue. What did they change? It looks like the same HUD to me.

Vjc834,

I know the frustration your going through buddy The best you can maybe do is PM the Chevy customer service department and ask them to talk to a Chevy dealership on you behalf so all you do is drop it off and wait. Perhaps they'll give you a loaner car in the mean time.

In tow weeks more I take my Camaro in to have then tackle the Nav system again cuz bought new I drove away from the lot not knowing that they (dealership) didn't prep my car to go correctly. Currenlly I'm missing some important software.

Good luck,

Mail Clerk

[Vjc834]

Thanks mail clerk . I'll let you know how I make out. I actually called the service manager today and told him I was not the only 1LE owner with HUD issues and he sounded surprised. My goal is to get GM to realize there is a problem and come up with a fix. It has to be a software issue because the 2011's and 2012's don't have issues.

[CH3VYRULZ]

Originally Posted by BlackinBlack

The songs not showing up is a bug for sure. My car does this even with XM radio which always has the proper information. It is random but when it does not work it does not work till I turn the car off and restart.

I wonder if their is an update to the MyLink to fix. I also wish it had guidelines on the reverse camera. Again would would think GM could update to add. It should be fairly simple.

I have found that if I remote start, the song info is NOT there on Xm, if I manually start, it IS there.

[SMason]

I took my car to a different dealer and after talking with Chevrolet they were told that it was a software issue and had them install an update. That was on Wednesday and I haven't had any issues since. I hope that it's really fixed. Time will tell. Wish me luck!

[benji1997]

Originally Posted by SMason

I took my car to a different dealer and after talking with Chevrolet they were told that it was a software issue and had them install an update. That was on Wednesday and I haven't had any issues since. I hope that it's really fixed. Time will tell. Wish me luck!

What issues were corrected? Was it just the HUD cutting out?

[pgustavson]

/Slightly off-topic:

BTW, the "Mild-to-Wild" switch is a controller for the NPP exhaust

/Back to topic...

[Midlife conVert]

Originally Posted by CrtRS13

Pmandeep,
the two times it happened to mine, I had my ac on, so it must have been hot out since I hardly use the ac. But I've also had the ac on the last few days since its 90 here and it hasn't happened again.
Like i said earlier, one thing I noticed last time it faded out was if the blinker was on it reappeared while the blinker stayed on. Then it would fade away when I turned the blinker off.
Also it would reappear whenever the song changed and showed on the hud, but it would just fade out again.

Oh and when it failed , it was while driving.

Same thing happened to me one time. The Dealer Read the symptom in the book and suggested I bring it in. They asked if it could have been sun fade with the angle of the sun? I seriously doubted it as it happened in my garage.
But only happened once.