Denied Warranty issue with paint

[Verio]

Originally Posted by boatingbent

Refinish means to repaint as in Spray Gun not brush

Excellent. Thank you.

[Verio]

Originally Posted by 68/2010

I myself would try to get hold of GM. Because my dealer told us when we bought the car anything happens to the paint or the inside of the car it was under warranty. Or, mybe go to another dealer and she what they say about it. Good luck. I look all the time for paint peeling on my car.

If you read the thread right below this one, i've been dealing with GM on this since beginning of September :(

[ckaram]

Hang in there, Verio. It will get done right--keep us posted.

[ffrcobra_65]

Thiggin2,
Awesome info!!

Verio, let us know how the Service Manager reacts to this? It should be entertaining. He'll probably still try to argue it is a rock chip.

[Verio]

Originally Posted by ffrcobra_65

Thiggin2,
Awesome info!!

Verio, let us know how the Service Manager reacts to this? It should be entertaining. He'll probably still try to argue it is a rock chip.

After his attitude on Thursday, I am not dealing with this yahoo anymore. I'm only going to deal with the person I have been dealing with at GM. He can work it out with the Service Manager.

[Ccecil]

Originally Posted by 2SSRS

Hope you don't mind me posting, but that is how big company's do it try and delay it until the customer go's away or gives up.

So true... ever called and it sounds like a **** hurricane in the background? One where the phones sound sooo bad you just want to hang up and not complain? lol

[markmass]

Originally Posted by thiggin2

There is a bulletin that came out on 11/6/09 that talks about the rear fascia contacting body and causing the paint to peel. Its in the same area as Verio's. The bulletin# is 09-08-51-005. There is NO WAY they can deny a claim. I will attach the bulletin in a bit.


Edit: I'm only attaching a screen shot because the bulletin is 6 pages and I don't know how to attach as a thumbnail.

If I PM can you please send - I'm having same problem with my 3 week old Yellow - can clearly see the black fender working through and the body contacting the fender

[Ricown]

Here's mine it is not in the same spot.

[Mike2ss]

Take it to the top of management, it has to be the dealership. Must be a cheap ass, even though it doesn't cost them but time and staff.

[snh7]

I have had my car for 3 weeks now, 500 miles and was cleaning it yesterday and low and behold paint is chipping in the exact location noted on that service bulletin. Damn, last thing I want is a body panel repainted not at the factory. This sucks, will be seeing my dealer on Friday.

[CHRISOCK]

Add me to the list! I got my car in October and sure enough my paint is also coming off. Called my sales guy and I will bring her in after the New Year. I will post pics and let u guys know the results.

[Merc]

Originally Posted by Verio

Not sure if this is the right or wrong place for it... but I had a post in the Issues section that wasn't getting many responses.

Basically, I've got paint chipping down to metal on the rear quarter panel of my car. My local dealership put a claim in to GM for warranty, and it was denied. The regional rep told the Body Shop Manager to only apply touch up paint.

The touch up paint looks like sh#%. I put in my record that I am completely dissatisfied with the attempt to repair the paint issue. I was told I would hear back from GM by Monday. It's now Thursday.

I called the bodyshop manager again today, this time I wasn't able to get a hold of him. However, my beef is... I don't see this rep coming around.

What are my recourses? Please don't reply with some of the over-the-top responses like picketing the dealership or brandishing a gun or what not.

If anyone has experience with similar issues and the GM warranty reps, I would appreciate it.

Thanks

Picket the dealer. See what happens.

[Booneabal]

After my Rally Yellow 2LT crapping out 2 days after purchase and taking 26 days to fix, I then notice about an inch and a half of paint peeling under the right door.
I took it in to the body shop and they say that the area under the door is partly rubberized and the paint somehow "lost adhesion" to the rubber.
Anyway, 100% covered by warranty so they are going to fix on Monday.

UPDATE:
They fixed the spot at the body shop today and made the claim to GM - gave me a loaner for the day so overall service was great.

The refinishing was perfect so I'm happy but remain concerned that the quality of paint is poor overall and I will need to repaint in 2-3 years.
My car is rally yellow so any chipping shows up instantly...Where is cyber grey when you need it?

[01pewterz28]

Add me to the list I lost approx 1" of black paint where the bumper meets the rear 1/4 panel approx 1/2" away from the wheelwell. I will be taking mine in as well tomorrow :(

Oh well what can you just hope the dealership will fix it.

Sean