TPW 5/09/11 THREAD!!! - Page 8 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

panther2469 · 05-20-2011, 02:14 PM

Quote:

Originally Posted by groetman

What info did they need?
Just the order number and VIN?

I should of said your Dealer. Your dealer that you ordered the car from just has to give them the order # and Vin and GM Dealer Business Center will Give your Dealer the Railcar #. I heard gm wont give it directly to you because your name is not on the billing info or something like that. Here is some info you will need once you get it.

CSX is everything east of the mississippi
Up is everything west of the mississippi

But they all start out on CSX so once they have it in there system they will follow it all the way.

How do I track my car on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track
CSX
1. Call the CSX 1-800-235-2352 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone)
4. When prompted for the car number, say 907048 or key in whatever your car number is
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example ETTX123456 all together
4. Listen for your update

These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again.

panther2469 · 05-20-2011, 02:19 PM

Quote:

Originally Posted by groetman

It's strange also that I can't see my order history any more. Unless that's they way they do it once you have a VIN.
Just see my VIN and this
Order #PPJZRW
Status 05/14/2011 - (4B00)

Before when I could all the order codes. It said 05/15/2011 (4200) then the next line was 05/14/2011 - (4B00)
Why wouldn't the dates be in the right order.

I have been working on getting my wife this car since mid-February.

It gets posted in the wrong order alot, They might be up dating the database thats why you cant see the order history

groetman · 05-20-2011, 03:15 PM

Maybe tomorrow will bring an email update of my status?
I can only hope. It's the weekend so at least we all have that going for us.

panther2469 · 05-20-2011, 03:43 PM

Quote:

Originally Posted by groetman

Maybe tomorrow will bring an email update of my status?
I can only hope. It's the weekend so at least we all have that going for us.

Just looked at your order history and it looks like it was shiped on the 15th

Chevrolet Customer Svc · 05-21-2011, 03:31 PM

I hope you get your car soon groetman. If you would like I could also check your order as well. Just send me your order number and I can check it over for you. Glad to see panther2469 is helping you out with this as well!

Jeff Morris, Chevrolet Customer Service

truckin-on · 05-21-2011, 05:05 PM

Quote:

Originally Posted by Chevrolet Customer Svc

I hope you get your car soon groetman. If you would like I could also check your order as well. Just send me your order number and I can check it over for you. Glad to see panther2469 is helping you out with this as well!

Jeff Morris, Chevrolet Customer Service

Hi Jeff,

Nice to see you folks are monitoring the forum! If you have a chance, take a look at PNVWBX and let me know what you see. Supposed to have shipped out on 5/19.

Thanks!

groetman · 05-22-2011, 09:03 PM

Quote:

Originally Posted by Chevrolet Customer Svc

I hope you get your car soon groetman. If you would like I could also check your order as well. Just send me your order number and I can check it over for you. Glad to see panther2469 is helping you out with this as well!

Jeff Morris, Chevrolet Customer Service

That would be much appreciated Jeff.

Order number PPJZRW.
Thanks again.

groetman · 05-23-2011, 01:06 PM

Hello...Anybody see a railcar or a car transporter with a black Camaro 'vert on it?
I didn't think so. :(

Zeaux6 · 05-23-2011, 01:52 PM

Dealer just called and told me my car was delivered this morning!!!! Pictures coming soon!

groetman · 05-23-2011, 02:36 PM

I called the dealer and asked them to call the DBC to get my rail-car number.
He calls me back and says that my car isn't on a rail-car because it's on the transporter on it's way to the dealer.
FINALLY...

groetman · 05-23-2011, 02:36 PM

Quote:

Originally Posted by Zeaux6

Dealer just called and told me my car was delivered this morning!!!! Pictures coming soon!

Congrats

truckin-on · 05-23-2011, 02:50 PM

Quote:

Originally Posted by groetman

I called the dealer and asked them to call the DBC to get my rail-car number.
He calls me back and says that my car isn't on a rail-car because it's on the transporter on it's way to the dealer.
FINALLY...

Great! Hopefully mine is making forward progress also!

panther2469 · 05-23-2011, 03:32 PM

Quote:

Originally Posted by Zeaux6

Dealer just called and told me my car was delivered this morning!!!! Pictures coming soon!

Quote:

Originally Posted by groetman

I called the dealer and asked them to call the DBC to get my rail-car number.
He calls me back and says that my car isn't on a rail-car because it's on the transporter on it's way to the dealer.
FINALLY...

Congrats !!!

OrangeVert · 05-23-2011, 10:47 PM

OrangeVert is sitting at the dealer!!

BUT I'm 1,000+ miles away in Missouri on a business trip until Friday! Can't register until next Tuesday because of Memorial Day weekend - I don't think my state does temp tags.

ARRRRRGGGGHHH!!

Can't complain though, because without business there would be no OrangeVert.

Btw, a friend recommended that every July 1st we sing "O Canada"to our Camaros!!

05-23-2011, 10:47 PM	#112
OrangeVert "Catharine" Drives: '11 2SS/RS LS-3 IOM/IO vert Join Date: Mar 2011 Location: Southern NH Posts: 2,129	OrangeVert is sitting at the dealer!! BUT I'm 1,000+ miles away in Missouri on a business trip until Friday! Can't register until next Tuesday because of Memorial Day weekend - I don't think my state does temp tags. ARRRRRGGGGHHH!! Can't complain though, because without business there would be no OrangeVert. Btw, a friend recommended that every July 1st we sing "O Canada"to our Camaros!! __________________

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05-20-2011, 03:15 PM	#101
groetman Drives: 2011 Black 2LT RS 'vert Join Date: Feb 2011 Location: Suburb of Philly Posts: 84 View My Garage	Maybe tomorrow will bring an email update of my status? I can only hope. It's the weekend so at least we all have that going for us.

05-21-2011, 03:31 PM	#103
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	I hope you get your car soon groetman. If you would like I could also check your order as well. Just send me your order number and I can check it over for you. Glad to see panther2469 is helping you out with this as well! Jeff Morris, Chevrolet Customer Service

05-23-2011, 01:06 PM	#106
groetman Drives: 2011 Black 2LT RS 'vert Join Date: Feb 2011 Location: Suburb of Philly Posts: 84 View My Garage	Hello...Anybody see a railcar or a car transporter with a black Camaro 'vert on it? I didn't think so. :(

05-23-2011, 01:52 PM	#107
Zeaux6 Drives: 2011 Convertible RS/SS Join Date: Apr 2011 Location: Houston Posts: 52	Dealer just called and told me my car was delivered this morning!!!! Pictures coming soon!

05-23-2011, 02:36 PM	#108
groetman Drives: 2011 Black 2LT RS 'vert Join Date: Feb 2011 Location: Suburb of Philly Posts: 84 View My Garage	I called the dealer and asked them to call the DBC to get my rail-car number. He calls me back and says that my car isn't on a rail-car because it's on the transporter on it's way to the dealer. FINALLY...