Mac Haik in Houston denies my written agreement for MSRP (UPDATE: Issue resolved!!!) - Page 8 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Computerplay · 05-07-2009, 10:46 AM

I called and left voice mail with whomever they would transfer me to. I finally talked to Bill Lawton(who is not the GM, he is Facility manager). He was nice and said he would relay the message and he also told me that Owen McCumber is the GM(may not be exact, but close....was hard to hear).

Need more people to call this dealership!!

I was not nasty, but I made sure they knew how many people would be finding out about this BS.

OldTimer · 05-07-2009, 10:53 AM

Ok guys, issued resolved. I have spoken with the CEO of Mac Haik and he could not have been more apologetic and humble. He did and said all the right things so I say lets close the issue. He is embarrassed at how it was handled by his own people so I cannot blame the dealer or GM for an employee that created this whole mess.

I accept their apology, I have told them so and I am very appreciative of them contacting me right away and doing the right thing!

I will get my CGM 2SS/RS with 20" polished wheels for MSRP as promised.

Thanks for the support from all of you.

Danno · 05-07-2009, 10:55 AM

awesome!

Did he give you any indication of how many calls they'd received?

justmeron · 05-07-2009, 10:55 AM

here is a copy of an email I just sent the dealership.

A good friend of mine orderd a new 2010 CGM 2SS/RS Camaro from you on Oct 15th 2008. He has a written contract and yesterday when he went to pick up the car the sales manager Corey Echols then stated he did not care about a written contract and he could not pick up the car at MSRP it would cost $8,000 over MSRP. What kind of dealership you run there? I was going to order a new camaro but with this kind of customer care I would NEVER order a car from you. This is total B.S. My friend is going to write the news papers. BBB, state attoney general, local, state and federal political reps and the manufacturers legal office (GM in Detroit). This is just a piss poor way of running a business and this reflects on GM and is partially to blame for the current finiancial situation GM is presently in.
Shame on you for being so greedy. I just wanted to let you know how I felt about this and your dealership. I hope he sues you.

marcgo2 · 05-07-2009, 10:55 AM

Quote:

Originally Posted by OldTimer

Ok guys, issued resolved. I have spoken with the CEO of Mac Haik and he could not have been more apologetic and humble. He did and said all the right things so I say lets close the issue. He is embarrassed at how it was handled by his own people so I cannot blame the dealer or GM for an employee that created this whole mess.

I accept their apology, I have told them so and I am very appreciative of them contacting me right away and doing the right thing!

I will get my CGM 2SS/RS with 20" polished wheels for MSRP as promised.

Congrats, I hope that manager gets a good a** kicking from the CEO.

Legend · 05-07-2009, 10:56 AM

Quote:

Originally Posted by OldTimer

Ok guys, issued resolved. I have spoken with the CEO of Mac Haik and he could not have been more apologetic and humble. He did and said all the right things so I say lets close the issue. He is embarrassed at how it was handled by his own people so I cannot blame the dealer or GM for an employee that created this whole mess.

I accept their apology, I have told them so and I am very appreciative of them contacting me right away and doing the right thing!

I will get my CGM 2SS/RS with 20" polished wheels for MSRP as promised.

That's awesome...congrats!!

justmeron · 05-07-2009, 10:57 AM

Quote:

Originally Posted by OldTimer

Ok guys, issued resolved. I have spoken with the CEO of Mac Haik and he could not have been more apologetic and humble. He did and said all the right things so I say lets close the issue. He is embarrassed at how it was handled by his own people so I cannot blame the dealer or GM for an employee that created this whole mess.

I accept their apology, I have told them so and I am very appreciative of them contacting me right away and doing the right thing!

I will get my CGM 2SS/RS with 20" polished wheels for MSRP as promised.

Awesome!!
Can't help but to think maybe we helped change his mind??
Great news, guys we can stick together and make a difference for each other.

franknbeans · 05-07-2009, 10:57 AM

good to hear you are getting your car Oldtimer. . . make sure you post up some pictures.

01pewterz28 · 05-07-2009, 10:57 AM

Glad to see my friendly call to the dealership helped

J/K

Glad to see it has worked out congrats

sean

Richochet83 · 05-07-2009, 10:58 AM

Quote:

Originally Posted by ClaymoreZ28

Sounds like time to look for a new dealer.

Was talking to folks in Hendrick Cary here in NC and they are taking strong line on holding MSRP and have 60 camaro orders now and folks coming from adjacent states to order from them - so hopefully dealers who are being good guys will see benefit over time and those who are simply taking advantage of supply and demand will lose business and go under

Not a good time to mess with clients.

When the economy picks up again - folks will remember bad behaviors in a whole range of different fields of endeavor.

It is sad that the behavior of folks like this taints the overall "brand"
I was amazed when I came to the US and realized how strong the laws are to protect the dealer system and isolate the auto manufacturers from the end client. Clearly in some cases this is not helping the brands or the industry

bdstealth · 05-07-2009, 11:05 AM

Yea haw, How great is that.That the dealer used common sense to take care of his customers.CONGRATS please posts pics

Iwantone2 · 05-07-2009, 11:09 AM

I am very happy for you OldTimer and I'm glad things were rectified for your situation.

Did somebody send you a PM suggesting what to do?

3 SS's · 05-07-2009, 11:11 AM

Quote:

Originally Posted by bdstealth

Yea haw, How great is that.That the dealer used common sense to take care of his customers.CONGRATS please posts pics

Doubtful.... he was more likely pursuaded to do so.

OldTimer · 05-07-2009, 11:14 AM

Quote:

Originally Posted by Iwantone2

I am very happy for you OldTimer and I'm glad things were rectified for your situation.

Did somebody send you a PM suggesting what to do?

No they did not. I had made a call from the dealer last night to the management office of Mac Haik. I was contacted this morning by them and, well, you know the rest........

05-07-2009, 10:53 AM	#100
OldTimer Drives: 2012 Victory Red ZL1 MG9 Join Date: Mar 2008 Location: Texas Posts: 376	Ok guys, issued resolved. I have spoken with the CEO of Mac Haik and he could not have been more apologetic and humble. He did and said all the right things so I say lets close the issue. He is embarrassed at how it was handled by his own people so I cannot blame the dealer or GM for an employee that created this whole mess. I accept their apology, I have told them so and I am very appreciative of them contacting me right away and doing the right thing! I will get my CGM 2SS/RS with 20" polished wheels for MSRP as promised. Thanks for the support from all of you. Last edited by OldTimer; 05-07-2009 at 11:15 AM.

05-07-2009, 10:55 AM	#101
Danno Drives: 1993 Trans Am, 2007 Acadia Join Date: Apr 2009 Location: Idaho Posts: 50	awesome! Did he give you any indication of how many calls they'd received? __________________ US Navy retired submariner. previous cars, starting with my first. 1970 Nova 1967 RS/SS Camaro 1969 Chevelle 1970.5 Camaro A long, undistinguished line of sedans, SUV's, and minivans.

05-07-2009, 10:55 AM	#102
justmeron Drives: 2010 camaro Join Date: Nov 2008 Location: Northwest Indiana Posts: 1,256 View My Garage	here is a copy of an email I just sent the dealership. A good friend of mine orderd a new 2010 CGM 2SS/RS Camaro from you on Oct 15th 2008. He has a written contract and yesterday when he went to pick up the car the sales manager Corey Echols then stated he did not care about a written contract and he could not pick up the car at MSRP it would cost $8,000 over MSRP. What kind of dealership you run there? I was going to order a new camaro but with this kind of customer care I would NEVER order a car from you. This is total B.S. My friend is going to write the news papers. BBB, state attoney general, local, state and federal political reps and the manufacturers legal office (GM in Detroit). This is just a piss poor way of running a business and this reflects on GM and is partially to blame for the current finiancial situation GM is presently in. Shame on you for being so greedy. I just wanted to let you know how I felt about this and your dealership. I hope he sues you. __________________ 2010 2011 Chevrolet Camaro Faded Black Side Vent Highlight Decal Kit Life is not like a box of chocolates, its more like eating a whole jar of jalapenos.... what you do today may burn your ass tomorrow!!!!

05-07-2009, 10:57 AM	#106
franknbeans Whipped Drives: 2010 CAMARO Join Date: Sep 2008 Location: Pittsburgh-ish - PA Posts: 4,216 View My Garage	good to hear you are getting your car Oldtimer. . . make sure you post up some pictures. __________________ Car of the week 7/7/14

05-07-2009, 10:57 AM	#107
01pewterz28 #TeamBeckyD Drives: 2017 HBM 2SS Convertible A8 Join Date: Aug 2008 Location: Apopka, FL Posts: 10,494 View My Garage	Glad to see my friendly call to the dealership helped J/K Glad to see it has worked out congrats sean __________________ #TeamBeckyD FIFTY HBM 2SS VERT

05-07-2009, 10:46 AM	#99
Computerplay Drives: 2010 1LT RS Black/Silver Join Date: Apr 2009 Location: South GA Posts: 109	I called and left voice mail with whomever they would transfer me to. I finally talked to Bill Lawton(who is not the GM, he is Facility manager). He was nice and said he would relay the message and he also told me that Owen McCumber is the GM(may not be exact, but close....was hard to hear). Need more people to call this dealership!! I was not nasty, but I made sure they knew how many people would be finding out about this BS.

05-07-2009, 11:05 AM	#109
bdstealth Drives: 2SS/RS White/blk int.M6,GFX Join Date: Mar 2009 Location: Central New York Posts: 822 View My Garage	Yea haw, How great is that.That the dealer used common sense to take care of his customers.CONGRATS please posts pics

05-07-2009, 11:09 AM	#110
Iwantone2 Voice Of The Voiceless Drives: CGM 1SS RS Join Date: Feb 2009 Location: OC Cali Posts: 9,610 View My Garage	I am very happy for you OldTimer and I'm glad things were rectified for your situation. Did somebody send you a PM suggesting what to do? __________________