Procedure for missing ZL1 certificates.... - Page 8 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

lbls1 · 04-16-2014, 12:39 PM

Post #98, I am starting to think that no one at Chevy CS has an idea about how this certificate program works. CS told me that the dealer had to arrange for the certificate (I was very skeptical of this, especially since my dealer is one of those types that won't answer the phone), and I received one phone call from my dealer (to my surprise) and that was it....no certificate, no explanation, nothing.

Sorry to say, but this certificate distribution has been poorly handled (and that's me putting it mildly).

terptitan · 04-17-2014, 07:29 PM

How do we go about getting one of these certificates?

Kkhammer1 · 04-18-2014, 07:21 AM

Quote:

Originally Posted by terptitan

How do we go about getting one of these certificates?

Look at post #1. Detailed instructions. Have to send an email

Kkhammer1 · 04-18-2014, 07:26 AM

Quote:

Originally Posted by lailerp

I purchased and took delivery my 2014 mid march. Had no idea about the cert till i saw this thread. I saw above that the 2014 certs will be mailed out mid april with a 4-6 week delivery. Should i wait and see if i get it or should request one now? Also probably a stupid question but from looking at pictures of the certs i did not see the production # listed. How did you guys find out what number your car was. I am assuming it's in the VIN but not sure where.

It is the last 5 numbers on your VIN
My vin is 2G1FZ1EP8D9805969 so my car was #5969

http://www.camaro5.com/forums/showthread.php?t=198761 - VIN OWNERS LIST

http://www.camaro5.com/forums/showthread.php?t=234106 - VIN DECODER & HAS SOME GOOD LINKS ON THERE TOO FOR GM WEBSITE...

lailerp · 04-18-2014, 08:16 AM

Thank's I'm #302 for a 2014

Rockhound158 · 04-22-2014, 01:59 PM

I have submitted for this two times and haven't got anything from them. I have called the number two times and haven't got anything too. Waste of my time and this is just a bunch of bad info and the person providing it is a fraud.

kaamacat · 04-22-2014, 04:37 PM

Sorry, but talk about a pack of idiots. I get this today...my 3rd attempt at getting a certificate. 1st time was a vaild request.... no results so I send a follow-up. The 2nd reply has the wrong car type (ZR1) and my name is not "Brad". I am pretty sure I know Corvette vs Camaro and ZR1 vs ZL1....Then I get the below with another 4-6 weeks to wait. Seriously GM, its a piece of paper...is it that hard? Sometimes its the
simple things that keep folks loyal to a brand.

"Dear Bob,
Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate you taking the time to write us regarding your request for a ZL1 certificate for your 2014 Chevrolet Camaro.

About your request, please accept my sincerest apology for any inconvenience this may have caused you. I have doubled check our system and it shows me that your vehicle, VIN- 2G1FZ1EP0E9800475, is a 2014 Chevrolet Camaro, not a 2014 Chevrolet Corvette, it's a minor typographical error but let me assure you that we have put in the correct information in our system.

Please accept my deepest apology as well for the delay of your request. This is because for 2014 vehicles, certificates will not begin to go out until mid-April.
Rest assured that your request is properly processed this time. However, it would take 4-6 weeks for you to receive the certificate in the mail. "

Normagene · 04-24-2014, 11:11 AM

Still waiting...... I think my ZL1 Certificate must be on the GM Recall List. Year and a half......wow and I thought the DMV was slow......snail mail can't be this slooooooooow. Maybe my certificate has to sign up with Obamacare first......

lbls1 · 04-24-2014, 12:03 PM

....Yarn.....

Normagene · 04-24-2014, 11:45 PM

Received another email from customer service, another 4 to 6 weeks. Yippee!

Rockhound158 · 04-29-2014, 09:46 AM

I got a phone call and an email the last two times and didn't receive the certificate. I tried again and got the April message. I took delivery of my ordered 2014 ZL1 on August 18, 2013!

Normagene · 04-29-2014, 11:35 AM

Quote:

Originally Posted by Rockhound158

I got a phone call and an email the last two times and didn't receive the certificate. I tried again and got the April message. I took delivery of my ordered 2014 ZL1 on August 18, 2013!

I have a 2013, so add a year to your wait and you'll be in my boat. Several emails, phone MSGs, but No Certificate.

lbls1 · 05-23-2014, 01:12 PM

I got it!!!!!!!!! Surprise!!!! I thought they forgot about me.

Make me think of the commercial....."I thought it would be bigger" lol.

Anyways, Glad I finally got my certificate.

JamesZL1 · 05-23-2014, 02:10 PM

I bought a GM Exec car, so it was sold to me as a used vehicle, but no one has ever really owned this car before. My Dealership titled it in the Dealers Name and I did a transfer from them. I really hope that I can still get the certificate. I went ahead and sent the request in, only time will tell.

04-16-2014, 12:39 PM	#99
lbls1 Drives: 2002 Camaro SS SOM; 2015 Malibu LTZ Join Date: Dec 2010 Location: Queens, NY Posts: 4,071	Post #98, I am starting to think that no one at Chevy CS has an idea about how this certificate program works. CS told me that the dealer had to arrange for the certificate (I was very skeptical of this, especially since my dealer is one of those types that won't answer the phone), and I received one phone call from my dealer (to my surprise) and that was it....no certificate, no explanation, nothing. Sorry to say, but this certificate distribution has been poorly handled (and that's me putting it mildly). __________________ '02 CAMARO SS SOM; 5.7L LS1/FLS6B '08 TBSS AWD Black Granite Metallic '15 Malibu LTZ 2LZ Turbo *'14 CAMARO ZL1 Blue Ray Metallic* '25 Silverado 1500 High Country 6.2L

04-22-2014, 04:37 PM	#105
kaamacat Drives: 2018 ZL1/1LE Red Join Date: Oct 2013 Location: Cumming, GA Posts: 321	Sorry, but talk about a pack of idiots. I get this today...my 3rd attempt at getting a certificate. 1st time was a vaild request.... no results so I send a follow-up. The 2nd reply has the wrong car type (ZR1) and my name is not "Brad". I am pretty sure I know Corvette vs Camaro and ZR1 vs ZL1....Then I get the below with another 4-6 weeks to wait. Seriously GM, its a piece of paper...is it that hard? Sometimes its the simple things that keep folks loyal to a brand. "Dear Bob, Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate you taking the time to write us regarding your request for a ZL1 certificate for your 2014 Chevrolet Camaro. About your request, please accept my sincerest apology for any inconvenience this may have caused you. I have doubled check our system and it shows me that your vehicle, VIN- 2G1FZ1EP0E9800475, is a 2014 Chevrolet Camaro, not a 2014 Chevrolet Corvette, it's a minor typographical error but let me assure you that we have put in the correct information in our system. Please accept my deepest apology as well for the delay of your request. This is because for 2014 vehicles, certificates will not begin to go out until mid-April. Rest assured that your request is properly processed this time. However, it would take 4-6 weeks for you to receive the certificate in the mail. " __________________ BobR 2018 ZL1 1LE (Red) - New Dec 2017 2015 ViperGT (Gunmetal w/Red stripes) 2013 ZR1 Anniversary 2014 ZL1 - BrightYellow, 6sp 2011 Porsche GT3RS - White w/red graphics 2009 Porsche C2S 2001 Ferrari 360

04-24-2014, 12:03 PM	#107
lbls1 Drives: 2002 Camaro SS SOM; 2015 Malibu LTZ Join Date: Dec 2010 Location: Queens, NY Posts: 4,071	....Yarn..... __________________ '02 CAMARO SS SOM; 5.7L LS1/FLS6B '08 TBSS AWD Black Granite Metallic '15 Malibu LTZ 2LZ Turbo *'14 CAMARO ZL1 Blue Ray Metallic* '25 Silverado 1500 High Country 6.2L

05-23-2014, 01:12 PM	#111
lbls1 Drives: 2002 Camaro SS SOM; 2015 Malibu LTZ Join Date: Dec 2010 Location: Queens, NY Posts: 4,071	I got it!!!!!!!!! Surprise!!!! I thought they forgot about me. Make me think of the commercial....."I thought it would be bigger" lol. Anyways, Glad I finally got my certificate. __________________ '02 CAMARO SS SOM; 5.7L LS1/FLS6B '08 TBSS AWD Black Granite Metallic '15 Malibu LTZ 2LZ Turbo *'14 CAMARO ZL1 Blue Ray Metallic* '25 Silverado 1500 High Country 6.2L

05-23-2014, 02:10 PM	#112
JamesZL1 Drives: 2013 ZL1 A6 Camaro, 2015 C7 A6 Z51 Join Date: Apr 2014 Location: Oklahoma Posts: 396	I bought a GM Exec car, so it was sold to me as a used vehicle, but no one has ever really owned this car before. My Dealership titled it in the Dealers Name and I did a transfer from them. I really hope that I can still get the certificate. I went ahead and sent the request in, only time will tell. __________________ Roto-Fab CAI, Texas Speed Headers, Texas Speed X-Pipe, Texas Speed LS3-B Blower Cam, Metco 9.10" Crank Pulley, Metco 2.5 Upper Pulley, ID 850 Injectors, LPE Ported Throttle Body, Alky Control Methanol kit, E2 Catch Can, 610HP / 608 Torque.

04-17-2014, 07:29 PM	#100
terptitan Drives: 2014 Camaro ZL1 Join Date: Jan 2014 Location: Severn, MD Posts: 140	How do we go about getting one of these certificates?

04-18-2014, 08:16 AM	#103
lailerp Drives: 2014 RRM ZL1 Join Date: Apr 2014 Location: Mass Posts: 43	Thank's I'm #302 for a 2014

04-22-2014, 01:59 PM	#104
Rockhound158 Drives: CRT 2014 ZL1 Join Date: Aug 2012 Location: Elkins Park, PA Posts: 32 View My Garage	I have submitted for this two times and haven't got anything from them. I have called the number two times and haven't got anything too. Waste of my time and this is just a bunch of bad info and the person providing it is a fraud.

04-24-2014, 11:11 AM	#106
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Still waiting...... I think my ZL1 Certificate must be on the GM Recall List. Year and a half......wow and I thought the DMV was slow......snail mail can't be this slooooooooow. Maybe my certificate has to sign up with Obamacare first......

04-24-2014, 11:45 PM	#108
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Received another email from customer service, another 4 to 6 weeks. Yippee!

04-29-2014, 09:46 AM	#109
Rockhound158 Drives: CRT 2014 ZL1 Join Date: Aug 2012 Location: Elkins Park, PA Posts: 32 View My Garage	I got a phone call and an email the last two times and didn't receive the certificate. I tried again and got the April message. I took delivery of my ordered 2014 ZL1 on August 18, 2013!