Horrible Service from a dealer - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

djb525 · 05-10-2011, 02:39 PM

Sorry about the rant but I have to get this off my chest.

I went to this dealer first to buy my camaro. I knew exactly what I wanted and I was willing to order it, or get one off a lot if it was exactly what I wanted. I am 22. This dealer treated me like a kid, and basically lost my order when they told me they found what I wanted and to go down to do the paper work. I showed up and it was a different color and an auto, I wanted stick. So I went and ordered it at a different dealer. Later, I needed a third key programmed but without it being cut. They told me no problem. I went in and waited for 2 hours and they called me up and told me it needed to be cut. I didn't say, anything, just took the key and left.
Needless to say I was a bit hesitant for bringing it back for this service, but the dealer I got it from was over an hour away.

So now I brought it in for service here. It had the paint chipping issue, and the passenger fan was squeaking very loudly almost all the time. Both seem to be quite common issues on here. When I went to make the appointments, I printed out the TSB for the paint chipping with the part they needed to order on it, and the tech told me he hadn't heard about it, but would order the part right away. Service told me no problem, they will take it after the body work and just replace the blower motor. Sounded like they knew about the issue.

2 Weeks later I drop off the car on wednesday. They tell me should be about a day. They are going to pull the trunk off and do the work, then send it over to service to have the fan fixed. OK no big deal, I can go a day without the car. I called the next day around 5pm to see what's up. They said they pulled up the spoiler and found some more chips, might take a bit longer, hopefully by friday. Friday, I get a phone call to update me. He said they were still waiting on the spacer part. I said wasn't that supposed to be ordered? They forgot. Ok, I'm mad but whatever. He says Hopefully Monday or Tuesday.

Monday, no call. Tuesday 3PM. I call the dealer, cant get in touch with the collision center. I call service since they should know what's up, since they have had it since Wednesday. She tells me the car still has the trunk off and is sitting in the service center. I asked about the fan. She said they couldn't hear any noises that were not normal. It is a high pitched squeaking to the point where I drive without the heat sometimes in the cold because it is so annoying. So the car sat in the service center for 6 days now and nobody bothered to call me to say there was nothing wrong with the fan.

So now my car is sitting in the shop, no trunk because they are waiting on a part that should have been ordered 3 weeks ago. I even handed him a printout of the TSB with the part on it, and they wont fix the fan issue.

What do I do? Does anybody have any legitimate suggestions? I have been without a car now for almost a week for something that they told me would take a day, and so far not even half of the issue has been solved. Even when I get it back, it is still going to have a broken fan. Is there someone higher up that I can get in touch with? Please, any helpful input would be greatly appreciated.

mikeb27 · 05-10-2011, 02:41 PM

Contact Jeff Morris with GM Customer Service. He's around this site somewhere.

Overflow · 05-10-2011, 02:46 PM

DANG. That sucks.

I would take this advice. ^

BlueDragonVT · 05-10-2011, 02:47 PM

Tell them to put the trunk back on, and take it to the dealer you bought it from. Do not pay this dealer a dime, they didn't do anything. Then, once your car is safely away from these morons, call GM and share your story.

blazzin1 · 05-10-2011, 02:51 PM

Hmmm, sounds like typical dealership B.S. to me. From what I've seen and experienced, this is very common. I hope things get better for ya!

Phail · 05-10-2011, 02:51 PM

Any dealer that hasn't heard of the paint chipping doesn't sell many Camaro's. Get them to put your car back together and find a local Caddy dealer if you have one close. See if they will do the work for you, i've always had better qaulity service from them. They may not see many Camaro's either, but at least the technicians aren't used to working on $15k cars all day long. (No idea if they will do paint, ive only ever done mechanical stuff this way)

blizzpat · 05-10-2011, 03:19 PM

I think GM should sell us a DIY book so we do not have to take our cars to the dealers anymore...

Hell regular Joes seem more know about these cars than the techs at the dealerships.

The Stig · 05-10-2011, 03:37 PM

Quote:

Originally Posted by blizzpat

I think GM should sell us a DIY book so we do not have to take our cars to the dealers anymore...

Hell regular Joes seem more know about these cars than the techs at the dealerships.

They do sell those books: shop manuals.

DarkneSS · 05-10-2011, 03:41 PM

Im 21 and I get treated the same way, they dont respect me at all and dont return calls or call me to give me updates. I also wasnt taken seriously when I bought the car either, the salesmen never called me to give me updates on my factory order. I ended up calling a dealer in NJ that had the specs I wanted and they had it ready over the phone the next day.

They have been a little better to me though after they got to rebuild my motor. I guess its just our age man...

Bonanza7 · 05-10-2011, 09:11 PM

If you lived on Phoenix, that "service" would be normal for a Chevy dealer. I find that the Caddy dealer 300 feet from the Chevy one is more than happy to work on the Camaro, and they get the job done right, on time, no problems. Try your Caddy dealer.

barnesql · 05-10-2011, 09:18 PM

I had a similar situation with my Camaro, but I had to have my camshaft replaced. I felt I was getting the run around, but I was patient. After being told the camshaft was in, I stopped by 2 days in a row to just see the car on my way home from work. After seeing it in the back lot both days I decided to call up GM, and BAM the next day the car was ready!

My advice, contact GM if you think they are BS'ing you or are just not acting right. That is why they are there for you to call.

CamaroFemme · 05-10-2011, 11:19 PM

Quote:

Originally Posted by BlueDragonVT

Tell them to put the trunk back on, and take it to the dealer you bought it from. Do not pay this dealer a dime, they didn't do anything. Then, once your car is safely away from these morons, call GM and share your story.

^This.

bajamoon · 05-10-2011, 11:23 PM

Quote:

Originally Posted by CamaroFemme

^This.

agreed

KJinni · 05-10-2011, 11:27 PM

Quote:

Originally Posted by Bonanza7

If you lived on Phoenix, that "service" would be normal for a Chevy dealer. I find that the Caddy dealer 300 feet from the Chevy one is more than happy to work on the Camaro, and they get the job done right, on time, no problems. Try your Caddy dealer.

I feel like you're referring to Midway Chevrolet in this post. Worst. Dealer. Ever.

05-10-2011, 02:39 PM	#1
djb525 Drives: 2014 2SS/RS M6 Black Join Date: Jun 2010 Location: Massachusetts Posts: 226 View My Garage	Horrible Service from a dealer Sorry about the rant but I have to get this off my chest. I went to this dealer first to buy my camaro. I knew exactly what I wanted and I was willing to order it, or get one off a lot if it was exactly what I wanted. I am 22. This dealer treated me like a kid, and basically lost my order when they told me they found what I wanted and to go down to do the paper work. I showed up and it was a different color and an auto, I wanted stick. So I went and ordered it at a different dealer. Later, I needed a third key programmed but without it being cut. They told me no problem. I went in and waited for 2 hours and they called me up and told me it needed to be cut. I didn't say, anything, just took the key and left. Needless to say I was a bit hesitant for bringing it back for this service, but the dealer I got it from was over an hour away. So now I brought it in for service here. It had the paint chipping issue, and the passenger fan was squeaking very loudly almost all the time. Both seem to be quite common issues on here. When I went to make the appointments, I printed out the TSB for the paint chipping with the part they needed to order on it, and the tech told me he hadn't heard about it, but would order the part right away. Service told me no problem, they will take it after the body work and just replace the blower motor. Sounded like they knew about the issue. 2 Weeks later I drop off the car on wednesday. They tell me should be about a day. They are going to pull the trunk off and do the work, then send it over to service to have the fan fixed. OK no big deal, I can go a day without the car. I called the next day around 5pm to see what's up. They said they pulled up the spoiler and found some more chips, might take a bit longer, hopefully by friday. Friday, I get a phone call to update me. He said they were still waiting on the spacer part. I said wasn't that supposed to be ordered? They forgot. Ok, I'm mad but whatever. He says Hopefully Monday or Tuesday. Monday, no call. Tuesday 3PM. I call the dealer, cant get in touch with the collision center. I call service since they should know what's up, since they have had it since Wednesday. She tells me the car still has the trunk off and is sitting in the service center. I asked about the fan. She said they couldn't hear any noises that were not normal. It is a high pitched squeaking to the point where I drive without the heat sometimes in the cold because it is so annoying. So the car sat in the service center for 6 days now and nobody bothered to call me to say there was nothing wrong with the fan. So now my car is sitting in the shop, no trunk because they are waiting on a part that should have been ordered 3 weeks ago. I even handed him a printout of the TSB with the part on it, and they wont fix the fan issue. What do I do? Does anybody have any legitimate suggestions? I have been without a car now for almost a week for something that they told me would take a day, and so far not even half of the issue has been solved. Even when I get it back, it is still going to have a broken fan. Is there someone higher up that I can get in touch with? Please, any helpful input would be greatly appreciated.

05-10-2011, 02:46 PM	#3
Overflow Space Shuttle Aficionado Drives: 2016 Camaro 2SS Join Date: Jun 2010 Location: Tampa, FL Posts: 30,899 View My Garage	DANG. That sucks. I would take this advice. ^ __________________

05-10-2011, 02:47 PM	#4
BlueDragonVT Drives: 2011 IBM Camaro 2SS/RS Join Date: Feb 2011 Location: Dayton, OH Posts: 436	Tell them to put the trunk back on, and take it to the dealer you bought it from. Do not pay this dealer a dime, they didn't do anything. Then, once your car is safely away from these morons, call GM and share your story. __________________

05-10-2011, 09:18 PM	#11
barnesql Drives: 95' Z28, 2010 2ss RS Join Date: Feb 2010 Location: Mechanicsville, VA Posts: 177	I had a similar situation with my Camaro, but I had to have my camshaft replaced. I felt I was getting the run around, but I was patient. After being told the camshaft was in, I stopped by 2 days in a row to just see the car on my way home from work. After seeing it in the back lot both days I decided to call up GM, and BAM the next day the car was ready! My advice, contact GM if you think they are BS'ing you or are just not acting right. That is why they are there for you to call. __________________ 2010 Camaro SS - LS3 Magnaflow 3" Competition Series Catback Off road x-pipe Kooks LT Headers

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05-10-2011, 02:41 PM	#2
mikeb27 Drives: 2011 Black 2LT Join Date: Dec 2010 Location: Chicago Posts: 213	Contact Jeff Morris with GM Customer Service. He's around this site somewhere.

05-10-2011, 02:51 PM	#5
blazzin1 Drives: 2010 2SS/RS R6P Join Date: Nov 2008 Location: St. Cloud, FL Posts: 4,845 View My Garage	Hmmm, sounds like typical dealership B.S. to me. From what I've seen and experienced, this is very common. I hope things get better for ya!

05-10-2011, 02:51 PM	#6
Phail Drives: 2011 2LT/RS M6 IOM Join Date: Apr 2011 Location: SK,Canada Posts: 317	Any dealer that hasn't heard of the paint chipping doesn't sell many Camaro's. Get them to put your car back together and find a local Caddy dealer if you have one close. See if they will do the work for you, i've always had better qaulity service from them. They may not see many Camaro's either, but at least the technicians aren't used to working on $15k cars all day long. (No idea if they will do paint, ive only ever done mechanical stuff this way)

05-10-2011, 03:19 PM	#7
blizzpat Account Suspended Drives: 2010 SS Join Date: Apr 2011 Location: Panama Posts: 491	I think GM should sell us a DIY book so we do not have to take our cars to the dealers anymore... Hell regular Joes seem more know about these cars than the techs at the dealerships.

05-10-2011, 03:41 PM	#9
DarkneSS Account Suspended Drives: 2010 Camaro 2SS/RS 6MT Join Date: Apr 2010 Location: Westchester, New York Posts: 3,715	Im 21 and I get treated the same way, they dont respect me at all and dont return calls or call me to give me updates. I also wasnt taken seriously when I bought the car either, the salesmen never called me to give me updates on my factory order. I ended up calling a dealer in NJ that had the specs I wanted and they had it ready over the phone the next day. They have been a little better to me though after they got to rebuild my motor. I guess its just our age man...

05-10-2011, 09:11 PM	#10
Bonanza7 Account Suspended Drives: 2010, Rally Yellow, Black stripes Join Date: Jul 2010 Location: Phoenix Posts: 2,363	If you lived on Phoenix, that "service" would be normal for a Chevy dealer. I find that the Caddy dealer 300 feet from the Chevy one is more than happy to work on the Camaro, and they get the job done right, on time, no problems. Try your Caddy dealer.