Vararam Quality

[MarylandSpeed]

Did you even bother to read the whole thread before bashing us. We take customer service very seriously, and from responding to this thread at 10 the night the customer posted it, to making sure he got a return label, we did everything we could to make the situation right, and the customer so far is happy with us.

I already posted that Vararam has told us they want to handle any returns direct. They posted that is how they want it also. Either way I worked with Vararam and sent the customer a return label yesterday. He did not have any hassle and thanked us for our good customer service. The warranty on the part is a manufactuer warranty, and if you read the order terms of ANY place you buy from it will explicitly state that defective returns are handled under the manufactuer's warranty....especially when a part has been installed. No dealer can just authorize a return on an installed part without manufacturer approval. Hence why I said we had to get with Steve when he got back from the show. He saw the thread while at the show and called me so we could resolve it sooner. If you are looking for a vendor that takes back defective, used parts without a manufactures prior warranty approval, you will be looking for quite a while.

I hate the tendency on the Internet to skim through a thread, jump to conclusions about a situation you have nothing to do with, and bash someone.

Originally Posted by IMJ

Well said, man. I absolutely will not order from gMaBryland Speed at all going forward because of what I've read in this thread.

End users don't care about the technicality of warranty - especially when it puts you out and you spent the money. The shop you ordered from should take care of it for you, and then they should also rain hell down on Vararam for poor production.

I couldn't help reading this thread without shaking my head with a scoff while thinking "Speed shop guys". ugh.

As for my intake? I sure as heck hope that QC was done on my unit before I receive it in the next couple of weeks.

[SGOS252382]

Maryland Speed is an excellent vendor. They usually have excellent prices with great customer service.

[Camarowguy]

Originally Posted by MarylandSpeed

Did you even bother to read the whole thread before bashing us. We take customer service very seriously, and from responding to this thread at 10 the night the customer posted it, to making sure he got a return label, we did everything we could to make the situation right, and the customer so far is happy with us.

I already posted that Vararam has told us they want to handle any returns direct. They posted that is how they want it also. Either way I worked with Vararam and sent the customer a return label yesterday. He did not have any hassle and thanked us for our good customer service. The warranty on the part is a manufactuer warranty, and if you read the order terms of ANY place you buy from it will explicitly state that defective returns are handled under the manufactuer's warranty....especially when a part has been installed. No dealer can just authorize a return on an installed part without manufacturer approval. Hence why I said we had to get with Steve when he got back from the show. He saw the thread while at the show and called me so we could resolve it sooner. If you are looking for a vendor that takes back defective, used parts without a manufactures prior warranty approval, you will be looking for quite a while.

I hate the tendency on the Internet to skim through a thread, jump to conclusions about a situation you have nothing to do with, and bash someone.

I wasn't intending to start anything. But in my opinion the customer shouldn't have to deal directly with the manufacturer. I've worked in a few retail auto parts (dealerships and chain parts stores) and thats not how things are handled. I have never sold a defective part and have the customer come back in and tell him that he would have to contact the company who made the part. Usually the retailer has enough clout with the company that they can swap the part in question (and there is no question on this intake) and then we send it back and they issue you another one. I fell like that's good customer service and part of my job. Your there to provide the customer with a product. And part of it if the part you choose to sell is defective it's not the customers fault so why should he not have the option of walking back into the retailer and getting a replacement the customers are the ones who keep your doors open. And don't get me wrong, I see your willing to help but just not in the way I'd expect it. I've had 1 or 2 retailers do this to me in the past and my answer is to avoid buying from them. But that's just me.

And yes I see that Vararam wants the customer to contact them with any problems. I see that little note stating the same thing in lots of things I buy, but I still go back to the retailer. Why? When I buy something right then and there, i want it right then and there. Not to get home, unpack it and have to wait days to get a replacement. Maybe I'm just being silly, but I think lots of people expect the same thing.

[IndeedSS1]

Originally Posted by Camarowguy

I wasn't intending to start anything. But in my opinion the customer shouldn't have to deal directly with the manufacturer. I've worked in a few retail auto parts (dealerships and chain parts stores) and thats not how things are handled. I have never sold a defective part and have the customer come back in and tell him that he would have to contact the company who made the part. Usually the retailer has enough clout with the company that they can swap the part in question (and there is no question on this intake) and then we send it back and they issue you another one. I fell like that's good customer service and part of my job. Your there to provide the customer with a product. And part of it if the part you choose to sell is defective it's not the customers fault so why should he not have the option of walking back into the retailer and getting a replacement the customers are the ones who keep your doors open. And don't get me wrong, I see your willing to help but just not in the way I'd expect it. I've had 1 or 2 retailers do this to me in the past and my answer is to avoid buying from them. But that's just me.

And yes I see that Vararam wants the customer to contact them with any problems. I see that little note stating the same thing in lots of things I buy, but I still go back to the retailer. Why? When I buy something right then and there, i want it right then and there. Not to get home, unpack it and have to wait days to get a replacement. Maybe I'm just being silly, but I think lots of people expect the same thing.

This isn't on MS at all. The profit margins aren't big enough for MS to take care of all of VR warranty issues and refunds. It's even more-so the case when, as you pointed out, VR wants the customer to contact them directly. I have a feeling MS is getting a bit weary dealing with missed deadlines and however many customer issues.

[SSBUSDRVR]

Maryland Speed is an excellent vendor. They usually have excellent prices with great customer service.

+1

Well said, man. I absolutely will not order from Maryland Speed at all going forward because of what I've read in this thread.

How can they be blamed??? However just as you have the right to order as you see fit, I would never hesitate on placing another order with MS just because of what I have read in the ENTIRE thread. That said Vararam appears to have issues in it's quality control and hope they are fixed in the future. No doubt it's a good intake.

[el ess A]

Originally Posted by IMJ

Well said, man. I absolutely will not order from Maryland Speed at all going forward because of what I've read in this thread.

That's because you're likely to be myopic. One forum thread does not a great/poor (circle one) company make. They probably wouldn't want someone like you as a customer anyway.

If you buy a Mr. Coffee coffee maker, guess who handles the warranty after you make coffee with it the first time? NOT the store you bought it from. I had a slight problem with a leaky carafe, and called them up. Oh, sorry, no carafes in stock. We'll send you out a complete brand new unit if you like....ok, 4 days later, a complete new coffee maker sitting on the doorstep. Got to keep the other one too. Best service I ever got from anything. Why? Because they want a return customer.

My point is, you have to know what your options are when you buy from any vendor, should there be problems. If you don't shop with knowledge, it usually ends up bad, and likely YOUR fault for not taking the time to enter the contract of the business deal understanding everything. Sure, it's your dollars, but you also have to be reasonable. If you want someone to kiss your azz because you spent a few bucks, then hire a hooker. It sounds like someone would be giving the money back, so I don't understand how it makes a difference, be it $400 or $4000?

I see so many issues in this thread it makes my head hurt. If that were me, and there were any issues I didn't trust, that puppy would be back in the box, phone calls made and a replacement would be expected.

To me it sounds like the OP just wanted an induction system, didn't matter the brand, VR or CAI. Then didn't like having to follow the rules for returns.

Hope it works out for you though, whichever brand you end up with.

[BubbaSS]

Mine was a little boogered up too when I received it. Had to do some sanding, but is worth it! Vararam definitely needs to tighten up the QA though.

[ShnOmac]

Originally Posted by BubbaSS

Mine was a little boogered up too when I received it. Had to do some sanding, but is worth it! Vararam definitely needs to tighten up the QA though.

Just my opinion but If I have to modify any product to work as advertised then it is not worth it and I would probably never deal with that company again! Maybe thats just my back ground of being a quality assurance inspector in the military though.....

Seems to me that way to many companies are getting away from producing QUALITY products and just worrying about the QUANTITY going out the door....

[BubbaSS]

Originally Posted by ShnOmac

Just my opinion but If I have to modify any product to work as advertised then it is not worth it and I would probably never deal with that company again! Maybe thats just my back ground of being a quality assurance inspector in the military though.....

Seems to me that way to many companies are getting away from producing QUALITY products and just worrying about the QUANTITY going out the door....

yeah, I had read where others had to sand down the MAF area before I bought it, but I did anyway. It has proven results at the track and is the only true ram air intake for our car that I know of, which is probably the reason why they get away with the shabby QA

[montreal2010yellow]

Jesus creep, VR has to stop their production, get the problems solved and go back on the market after. If you look at the V6 threads, there are quality problems coming out and the product is only a few weeks old on the market.

Doing business if a profit thing. But even with the wolrd best warrenty, if the customer is not satisfied, that's it for the company. MS is a reseller and is not involved as long as the manufacturor does warrent the product. But VR has to fix the problems and fast, otherwise the web and mouth to ear publicity will kill them.

[IndeedSS1]

Originally Posted by montreal2010yellow

Jesus creep, VR has to stop their production, get the problems solved and go back on the market after. If you look at the V6 threads, there are quality problems coming out and the product is only a few weeks old on the market.

Doing business if a profit thing. But even with the wolrd best warrenty, if the customer is not satisfied, that's it for the company. MS is a reseller and is not involved as long as the manufacturor does warrent the product. But VR has to fix the problems and fast, otherwise the web and mouth to ear publicity will kill them.

On a positive notice, VR tech's have been helping those V6 guys calling in and things have been going well. There was one person that may have overtightened a band on a hot intake and bent an end. VR is sending him a new one. And on that note: Halltech has a waring about tightening the clamps on a hot intake, because it may colllapse.

[StreetStrip]

Originally Posted by Mikes SS

That is a pretty bold statement there hicompression, i will make one of my own. The reason that jobs are shipped over seas is so companies can profit more and add more to their bottom line. Those factories and disgusting and most dont have any health regulations. If the worker doesnt perform he probably just gets shot in the head and they find someone else. Yeah wow now thats pride!!

Ummm, you speak as though a company making a profit is a bad thing. Should the investors in a company not see a return on the risk they took when they invested in the company? You do realize America has a CAPITALIST economy right? That's how things work here....for now at least.

A particular political party has been doing everything in it's power to create a socialist economy, not for the 'little guy', but because it increases their power and control over us. As evidenced by your perspective, the initial phase of their strategy has been a success. That phase, of course, was the government taking over education, where today most public schools barely mention the US constitution much less teach how our economy was designed to work.

[ShnOmac]

Yall know whats going to happen if this turns political right?!?!

[BackinBlackSS/RS]

Originally Posted by ShnOmac

Yall know whats going to happen if this turns political right?!?!

Well hopefully they just remove the posts in question.