06-16-2013, 07:46 PM | #71 |
Drives: 2011 Camaro SS Join Date: Apr 2012
Location: Jacksonville FL
Posts: 348
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yea my order was over 3 weeks agoi. getting a tad impatient. I cant imagine 7
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06-16-2013, 07:48 PM | #72 |
Drives: 2015 ZO6 3LZ Stage 2 A8 Join Date: Nov 2010
Location: La plata MD
Posts: 2,299
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06-16-2013, 07:52 PM | #73 |
Drives: 2012 2SS/RS, 1968 SS Join Date: Feb 2012
Location: Southeast, PA
Posts: 2,093
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Mine actually took 8 weeks to get to me, but truthfully it was worth the wait. IMO
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06-16-2013, 07:52 PM | #74 |
COTW 9/16/13
Drives: 2011 2LT/RS Camaro IOM Join Date: Jan 2012
Location: Syracuse
Posts: 10,089
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I guess I'll give in my opinion.
I've never really had a problem with any Rx products I've had (catch can, breather, plenum spacer, black ice-olator) Whenever I've had a question about something Tracy has been more than helpful. The only problem I ever had was with my ported tb. Sent it to get painted got it back after a week or two and it must of gotten damaged in shipping because it didn't work properly. Tracy was more than grateful to send me a new painted one. Although after a couple more weeks I finally got it and I was happy with it. Now with that said. With owning a business you can't always please everyone's demands or else you would be without a business to begin with (I know I work for a company that deals with tons of clients and ridiculous demands) the way around that is working with your customers AND never calling them out and being dis-respectful. If you can't help then you politely decline or offer them deal both parties can agree on and tell them about your policies and procedures, don't be little to name calling no matter how frustrating it may be. There will always be people hating your company since you can never please everyone. I bet even Apex has some haters, I know I am a hater that they get to work with beautiful woman lol . Also I think the OP is more upset at the way he was treated rather than the product, but I could be wrong |
06-16-2013, 08:00 PM | #75 |
Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012
Location: South Eastern, Mass
Posts: 2,615
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Order placed for my Dual Check Valve Catch Can 4-26-13. Was told my order is next up for shipping. So I'm guessing Monday or Tuesday and hopefully at my door by Friday or Saturday. Install will take place as soon as its in my hand!
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06-16-2013, 08:03 PM | #76 | |
Drives: 2015 ZO6 3LZ Stage 2 A8 Join Date: Nov 2010
Location: La plata MD
Posts: 2,299
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Quote:
A owner must learn to bite his tongue.... He can tell his side of the story... But leave the childish name calling out of it.... |
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06-16-2013, 08:09 PM | #77 | |
COTW 9/16/13
Drives: 2011 2LT/RS Camaro IOM Join Date: Jan 2012
Location: Syracuse
Posts: 10,089
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Quote:
I know it can be very very frustrating at times. |
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06-16-2013, 09:05 PM | #78 | |
Drives: 2013 SW 2LS Join Date: Feb 2013
Location: Northern NJ
Posts: 870
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Quote:
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06-16-2013, 09:22 PM | #79 |
Anabolic Connoisseur
Drives: Sold - Blown Camaro 2SS/RS LS3 Join Date: Sep 2010
Location: Oklahoma
Posts: 22,094
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Well I can only personally speak from personal experience with Tracy and Rx. I purchased my catch can from him and most recently my magnuson supercharger. We had a few small issues that were quickly resolved during the purchase of the supercharger. Tracy went above and beyond to make me happy. Tracy has always been very professional and a pleasure to work with. He does great work and puts out the best products. I can only say great things about his company and customer service.
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06-16-2013, 09:32 PM | #80 | |
Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012
Location: South Eastern, Mass
Posts: 2,615
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Quote:
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06-16-2013, 09:45 PM | #81 |
Drives: 2010 camaro pace car, 2008 cts bl, Join Date: Jun 2011
Location: Indiana
Posts: 841
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I've had great luck with him and he has helped me with things that I purchased other places. He did step across the line but who hasn't? Its not going to get better by dumping fuel on the fire
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06-16-2013, 10:01 PM | #82 |
Drives: 2010 Camaro LLT/RS Join Date: Apr 2012
Location: Plano, TX
Posts: 2,685
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I have both an RX catch can and a breather cap and I couldn't be happier with the product, though I can't say much about customer service, because I bought mine from Apex, who in my opinion has by far the best customer service of any company I've ever dealt with. But, I work in customer service, and I don't care how annoying or rude a customer is, you should never under any circumstance call him a dick or bucked tooth. There is no excuse for that.
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06-16-2013, 10:09 PM | #83 |
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Some of his words show a lack of . I can feel for him though that sometimes customers can be unreasonable (not saying the op was). I have mixed feelings about tracy for sure, seems like a decent, honest guy but when I googled Tracy Lewis rx some interesting things came up (involving the super chiller, etc.) Obviously threads like this can destroy a business, but how the situation is handled can change that.
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06-16-2013, 11:53 PM | #84 |
Drives: his wife crazy buying mods Join Date: May 2012
Location: Gilmer, TX
Posts: 1,342
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A few of you stated that you have a RX catch can and are very happy with it. Awesome. But Ive never seen a vendor of any kind refuse to take your money for a product. Its when the product breaks and you want it(money) back is when the problem starts.
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