What incentive does a dealership have to void a warranty?

Tyl3r · 07-18-2018, 09:27 AM

I never understood why a dealer would want to void a warranty for after-market parts, or why they would refuse to cover a claim for reason "normal wear and tear".

Shouldn't the dealer want to service your vehicle, as they get a check from GM directly? Maybe, somebody on the inside could respond for clarification. Thank you

aka Reckless · 07-18-2018, 09:29 AM

Warranty is from the manufacturer. I believe the dealer has to get reimbursed for repairs. So if they do it and it is denied, then no money!

They also take a snapshot of the PCM I think.

Glen e · 07-18-2018, 09:39 AM

I have 30 years in the business both on the manufacture side and the dealers side… The warranty process is very simple for all manufacturers. GM reimburses the dealer at his normal retail labor rate for labor, and the parts to fix the car. Those parts are then stored should GM want to look at those parts in the future. Usually they are stored for one year. GM just doesn't want to mess with aftermarket stuff because it can affect their prod.. other questions you have, just write them here and I'll try to answer.

Techs lovewarranty if it's just a part swap, but they also can hate it if it involves a lot of diagnostic time, as GM usually doesn't pay for all the diagnostic time they put in.

Norm Peterson · 07-18-2018, 09:40 AM

Why would GM be willing to write a check for a problem caused by components that didn't come from them?

It doesn't matter who the check would be written to, it'd still be for a situation that developed because of something that was not under their (GM's) control.

As for "normal wear and tear", parts like tires, brake pads and rotors, clutch discs, and even wiper blades inherently wear simply by being used. Paint deteriorates. If those items had to be covered by a replacement warranty, what do you think would happen to its pricing (and probably your ability to negotiate that)?

Norm

Tyl3r · 07-18-2018, 09:54 AM

Quote:

Originally Posted by Norm Peterson

Why would GM be willing to write a check for a problem caused by components that didn't come from them?

It doesn't matter who the check would be written to, it'd still be for a situation that developed because of something that was not under their (GM's) control.

Norm

That I completely understand and agree with. My question was on the dealer side of things. However, Glen cleared it up.

07-18-2018, 09:27 AM	#1
Tyl3r Drives: Camaro 2LT Join Date: Jun 2018 Location: Boca Raton, Fl Posts: 282	What incentive does a dealership have to void a warranty? I never understood why a dealer would want to void a warranty for after-market parts, or why they would refuse to cover a claim for reason "normal wear and tear". Shouldn't the dealer want to service your vehicle, as they get a check from GM directly? Maybe, somebody on the inside could respond for clarification. Thank you

07-18-2018, 09:39 AM	#3
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	I have 30 years in the business both on the manufacture side and the dealers side… The warranty process is very simple for all manufacturers. GM reimburses the dealer at his normal retail labor rate for labor, and the parts to fix the car. Those parts are then stored should GM want to look at those parts in the future. Usually they are stored for one year. GM just doesn't want to mess with aftermarket stuff because it can affect their prod.. other questions you have, just write them here and I'll try to answer. Techs lovewarranty if it's just a part swap, but they also can hate it if it involves a lot of diagnostic time, as GM usually doesn't pay for all the diagnostic time they put in. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

07-18-2018, 09:40 AM	#4
Norm Peterson corner barstool sitter Drives: 08 Mustang GT, 19 WRX Join Date: Jul 2012 Location: Eastern Time Zone Posts: 6,990	Why would GM be willing to write a check for a problem caused by components that didn't come from them? It doesn't matter who the check would be written to, it'd still be for a situation that developed because of something that was not under their (GM's) control. As for "normal wear and tear", parts like tires, brake pads and rotors, clutch discs, and even wiper blades inherently wear simply by being used. Paint deteriorates. If those items had to be covered by a replacement warranty, what do you think would happen to its pricing (and probably your ability to negotiate that)? Norm __________________ '08 GT coupe 5M (the occasional track toy) '19 WRX 6M (the family sedan . . . seriously)

07-18-2018, 09:29 AM	#2
aka Reckless Drives: 2016 2SS Camaro Join Date: Sep 2016 Location: Cumming, GA Posts: 541	Warranty is from the manufacturer. I believe the dealer has to get reimbursed for repairs. So if they do it and it is denied, then no money! They also take a snapshot of the PCM I think.

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