Sirius XM: Buyer beware - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Red Chief · 06-25-2013, 03:20 AM

Just posting this as a warning to anybody whose thinking about signing up for XM radio. They offered it when I bought my camaro last year and I wound up subbing even though I think the content is just OK.

Well a month ago I decided to let my sub run out and to say their customer service is horrible is an understatement. It's a scam.

My bank account was just charged $100 for a service that's apparently been disconnected from my car. The people you talk to on the phone have obviously been trained to obstruct and bullsh-t you when you try to have your account issues resolved.

If you're subbed and happy with it, great. Just make sure you review your bank account because I've checked around and they have a habit of of overbilling their customers.

AdamZ · 06-25-2013, 03:23 AM

There have been countless complaints like this. Them just taking money out of bank accounts is just one of them. You can search reviews on google and they are all like this. I think XM has one of, if not the lowest, customer ratings out of any big businesses in the US and territories.

At one point, they were calling me 5-8 times A DAY to start a subscription. Until I finally threatened to file harassment charges against them.

2Carats · 06-25-2013, 03:24 AM

I have them bill me and then I pay by check.

Mind controlled by Cerebro

pincoin · 06-25-2013, 03:27 AM

XM can go phuque themselves, horrible to deal with

EastWood-SS · 06-25-2013, 03:47 AM

wow that's ridiculous. These guys still call my house reguraly to bother me. DO YOU LIKE YOUR SIRIUS RADIO?? YES?? IS IT WORKING OK?? WANT TO PRE-RENEW EVEN THOUGH YOU HAVE LIKE 6 MONTHS LEFT???

I need my country stations though. Still kills all the tripe we get down here on the local radio so i'll be keeping it.

CWI · 06-25-2013, 05:38 AM

My only bad issue with them they fixed. Last year when I moved for work from Texas to Indiana I had to leave one of my pickups at a friends house in Louisiana. I called XM and disconnected my service to that rig. 5 months later I flew down to bring it up here to drive for the winter. When I called to have the it switched from the Alpine radio that was in my truck to the factory radio I put back in it I found out they never turned it off 5 months ago. I got them to credit me for that time frame and they gave me 3 months free on top of that.
They have treated me good with the exception of one bad rep on the phone. Don't know but it could have something to do with the fact that I have had continuous service with them since Nov 2001, the first week they were broadcasting. I've had DirecTV since the beginning too and they treat me like gold, just can't get rates from them. I think I do get better customer service because of longevity though.

baum · 06-25-2013, 05:42 AM

wow on both of my vehicles i call them up and tell them my price.. 6mo for $25 and they always do it!. just have to remember to do it before the 6mo is up or else they will charge you full pirce.

i tell them i they wont do it i will cancel! no problems ever.

WildOne · 06-25-2013, 05:45 AM

I had a problem when I cancelled a subscription on my 2006 Equinox. They charged me for an extra 2 months because I didn't call to cancel, although I was told that when this one ran out I was good. I paid it but swore never again. So when my 2012 Camaro free trial ran out and they called me to subscribe I told the woman off, funny they didn't shut it off for a year after that!

I use Ipod...cheaper all the way around and I now find in my 2013 Acadia that the signal is really crappy now for XM.

Tara Martin · 06-25-2013, 05:49 AM

I've had my Camaro just over 7 months and XM is still sending me crap in the mail to subscribe. They called me so many times when the free period was ending that I had to tell them to put me on the do not call list. They were badgering me every day of the week!

I just think they'd save more money for their current subscribers if they didn't harass/advertise so much. I've practically filled a recycle bin with all of their mailings over the last 4 months.

Tara

louf · 06-25-2013, 05:52 AM

never give them your credit card number .they managed to bill me two years after I cancelled and had a new card with a different number

Hulkamaniac · 06-25-2013, 05:52 AM

Quote:

Originally Posted by 2Carats

I have them bill me and then I pay by check.

+1

And I also tell them I want 6 months for $25.

jravenfan · 06-25-2013, 06:10 AM

I have been a customer since 2008 and never had a problem, I don't remembering them calling me even once. I set up an account on line and manage it that way. I did have a portable receiver that I cancelled service on that I get offers to turn back on but it's no big deal.

San2cci · 06-25-2013, 06:11 AM

Just make sure you listen very clearly when they go over everything when you pay fr your XM. They speak quickly with words some people never heard of. Clarify you only want a one time payment only, not re-occuring. They are highly trained salespeople be aware.

hunter1660 · 06-25-2013, 06:21 AM

I told them my car was in storage and that I didn't drive it....until then it was nonstop soliciting

06-25-2013, 03:20 AM	#1
Red Chief Drives: 2020 LT1 Black Join Date: May 2013 Location: MO Posts: 562	Sirius XM: Buyer beware Just posting this as a warning to anybody whose thinking about signing up for XM radio. They offered it when I bought my camaro last year and I wound up subbing even though I think the content is just OK. Well a month ago I decided to let my sub run out and to say their customer service is horrible is an understatement. It's a scam. My bank account was just charged $100 for a service that's apparently been disconnected from my car. The people you talk to on the phone have obviously been trained to obstruct and bullsh-t you when you try to have your account issues resolved. If you're subbed and happy with it, great. Just make sure you review your bank account because I've checked around and they have a habit of of overbilling their customers.

06-25-2013, 03:24 AM	#3
2Carats Drives: '12 Camaro 2SS/RS LS3 Join Date: Jun 2012 Location: Unknown Posts: 1,264 View My Garage	I have them bill me and then I pay by check. Mind controlled by Cerebro __________________ I solve problems for a living. Either accept my advice or go figure it out on your own.

06-25-2013, 03:27 AM	#4
pincoin Camaro owner since 1982 Drives: 2012 Camaro 2SS-RS Conv IBM L99 Join Date: Jul 2009 Location: PA Posts: 1,651	XM can go phuque themselves, horrible to deal with __________________ 2012 Camaro RS-SS Conv IBM, L99 1968 Camaro RS Coupe 327 AT 1968 Camaro RS-SS Conv, sold 1993

06-25-2013, 03:47 AM	#5
EastWood-SS Born To Run Drives: 2013 BRM SS/RS LS3 Join Date: Jul 2012 Location: . Posts: 474	wow that's ridiculous. These guys still call my house reguraly to bother me. DO YOU LIKE YOUR SIRIUS RADIO?? YES?? IS IT WORKING OK?? WANT TO PRE-RENEW EVEN THOUGH YOU HAVE LIKE 6 MONTHS LEFT??? I need my country stations though. Still kills all the tripe we get down here on the local radio so i'll be keeping it. __________________ Just Lettin' the Night Roll... 2013 Blue Ray Metallic 1SS/RS Dual Mode Exhaust + Fuse Pull / CAI inc. CAI/ 1LE Strut Tower Brace/ ACS T4 Splitter/ SunRoof/ BA Audio/ Performance Shifter/ White Rally Stripes

06-25-2013, 05:38 AM	#6
CWI Helping Build America Drives: 2010 2SS/RS,LS3 2013 Duramax 3500HD Join Date: Aug 2008 Location: Freeport LPG Export Posts: 3,839 View My Garage	My only bad issue with them they fixed. Last year when I moved for work from Texas to Indiana I had to leave one of my pickups at a friends house in Louisiana. I called XM and disconnected my service to that rig. 5 months later I flew down to bring it up here to drive for the winter. When I called to have the it switched from the Alpine radio that was in my truck to the factory radio I put back in it I found out they never turned it off 5 months ago. I got them to credit me for that time frame and they gave me 3 months free on top of that. They have treated me good with the exception of one bad rep on the phone. Don't know but it could have something to do with the fact that I have had continuous service with them since Nov 2001, the first week they were broadcasting. I've had DirecTV since the beginning too and they treat me like gold, just can't get rates from them. I think I do get better customer service because of longevity though. __________________ Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "Holy shit, what a ride!"

06-25-2013, 03:23 AM	#2
AdamZ Account Suspended Drives: Eve - 2011 Camaro 2SS/RS Join Date: Apr 2012 Location: Fairfield, OH Posts: 11,815	There have been countless complaints like this. Them just taking money out of bank accounts is just one of them. You can search reviews on google and they are all like this. I think XM has one of, if not the lowest, customer ratings out of any big businesses in the US and territories. At one point, they were calling me 5-8 times A DAY to start a subscription. Until I finally threatened to file harassment charges against them.

06-25-2013, 05:42 AM	#7
baum Drives: 2013 1LS, 2013 Ram 1500 Join Date: Mar 2013 Location: Minneapolis, mn Posts: 645	wow on both of my vehicles i call them up and tell them my price.. 6mo for $25 and they always do it!. just have to remember to do it before the 6mo is up or else they will charge you full pirce. i tell them i they wont do it i will cancel! no problems ever.

06-25-2013, 05:45 AM	#8
WildOne the "crazy cat" lady Drives: 2012 2SS/RS Blk Vrt Join Date: Oct 2009 Location: FL Posts: 1,118	I had a problem when I cancelled a subscription on my 2006 Equinox. They charged me for an extra 2 months because I didn't call to cancel, although I was told that when this one ran out I was good. I paid it but swore never again. So when my 2012 Camaro free trial ran out and they called me to subscribe I told the woman off, funny they didn't shut it off for a year after that! I use Ipod...cheaper all the way around and I now find in my 2013 Acadia that the signal is really crappy now for XM.

06-25-2013, 05:49 AM	#9
Tara Martin Loves Camaros Drives: Red '79 Z28, '21 Red Hot M6 ZL-1! Join Date: Sep 2012 Location: Corpus Christi, TX Posts: 1,622 View My Garage	I've had my Camaro just over 7 months and XM is still sending me crap in the mail to subscribe. They called me so many times when the free period was ending that I had to tell them to put me on the do not call list. They were badgering me every day of the week! I just think they'd save more money for their current subscribers if they didn't harass/advertise so much. I've practically filled a recycle bin with all of their mailings over the last 4 months. Tara __________________ Old and new, sharing space!

06-25-2013, 05:52 AM	#10
louf Drives: 07 sil 06 imp 04 cav 59 cad Join Date: May 2009 Location: pierrefonds quebec Posts: 31	never give them your credit card number .they managed to bill me two years after I cancelled and had a new card with a different number

06-25-2013, 06:10 AM	#12
jravenfan Drives: 2013 2SS Blue Ray Metallic Join Date: May 2013 Location: Eldersburg MD Posts: 377	I have been a customer since 2008 and never had a problem, I don't remembering them calling me even once. I set up an account on line and manage it that way. I did have a portable receiver that I cancelled service on that I get offers to turn back on but it's no big deal. __________________

06-25-2013, 06:11 AM	#13
San2cci Drives: 2013 silver ice metallic ZL1 Join Date: Jan 2013 Location: Camden County, NJ Posts: 730 View My Garage	Just make sure you listen very clearly when they go over everything when you pay fr your XM. They speak quickly with words some people never heard of. Clarify you only want a one time payment only, not re-occuring. They are highly trained salespeople be aware.

06-25-2013, 06:21 AM	#14
hunter1660 Drives: 2011ss/rs camaro Join Date: Sep 2011 Location: florida Posts: 1,261	I told them my car was in storage and that I didn't drive it....until then it was nonstop soliciting