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Old 06-15-2013, 10:32 PM   #1
Lil' Nasty
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Thumbs down Another unhappy RX customer...

So around Mid August last year i send my catch can and the one i just bought for my dad back down to Tracy to get braided lines put on. No issues. Install my CC drive it for 3,xxx miles drain it and gently remove the AN fittings and it breaks off into the braided line...



PM'D Tracy....this is what i get....


So you tell the customer to fix your CC with JBWELD??? Wow really...
ok so almost a year later...that worked until a few days ago It broke off Again.....


Pm'd Tracy again... said he would "cut the threads on both parts to eliminate the issue, and he would guarantee it" Why didn't you offer this last year?...Is it just Lazyness or is this how Rx customers should fix their defective pieces of crap? Customer service at its best


So in the V6 Lounge i post up what i did to my car so help me God, because i didnt want to run without a catch can, (and i purchased a catch can from Billetcustoms for my 12 year old Acura anyways) posted i put it on my camaro until tracy fixed mine. A member asked me how did mine break and i told him. I did not go out of my way to slam or bash Rx in a malevolent way but apparently i did. So for you future RX customers and/or current customers this how you're treated even after buying 700$ worth of merchandise...





"one year warranty" What does the "we only do refunds in a few months" mean? LOL





This could've been all avoided with A. you (tracy) cutting the threads LAST year, to begin with.

or B. refunding me my money. And avoiding this review.
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Old 06-15-2013, 10:44 PM   #2
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Calling a customer a dick is completely uncalled for. What did you post in the V6 lounge?
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Old 06-15-2013, 10:47 PM   #3
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Not suprised.

OP, extremely well put together thread.
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Old 06-15-2013, 10:49 PM   #4
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Yeah this just turned me away from RX. I'll get an elite can now.
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Old 06-15-2013, 10:49 PM   #5
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Quote:
Originally Posted by mikeyg36 View Post
Calling a customer a dick is completely uncalled for. What did you post in the V6 lounge?

Quote:
Originally Posted by Lil' Nasty View Post
The AN fitting broke off again...kind of annoyed by it but its whatever.

haha thanks, the biggest ones they had
a member asked "how did it happen"

Quote:
Originally Posted by Lil' Nasty View Post
I was draining it last year and I take the fittings off and it broke off...was told to jbweld the fitting back on...no problems till I tried to drain it it a couple days ago and it broke off again
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Old 06-15-2013, 10:50 PM   #6
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Calling a customer a dick is completely uncalled for. What did you post in the V6 lounge?
It's still there. He posted exactly what he posted here.
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Old 06-15-2013, 10:51 PM   #7
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That's not bashing in public, that was just saying what happened. This thread is bashing in public, and the bashing is deserved.
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Old 06-15-2013, 10:51 PM   #8
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Not suprised.

OP, extremely well put together thread.
Thank you, im glad im not the only one. Hope others see this as well.

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Originally Posted by mikeyg36 View Post
Yeah this just turned me away from RX. I'll get an elite can now.
me too
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Old 06-15-2013, 10:53 PM   #9
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WOW... I'll say it again. I no longer buy any mods from these small vendors. Jegs and Summit! That's it. It's the same product but at least you won't get hassled when products break and called names.
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Old 06-15-2013, 10:57 PM   #10
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Hopefully this thread doesn't get deleted. You posted the truth, with proof, so the grounds for deletion (IMO) aren't present.
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Old 06-15-2013, 10:58 PM   #11
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WOW!!! Cannot believe someone would call a customer a dick!!! That's seriously messed up. I can DEFINITELY tell you I will NEVER purchase anything from them!! What a coincidence too, i was looking at ideas of mods and looking on their site.. One customer GONE! That is terrible customer service. I don't understand why they didn't just tell you that the first time what an asshole.
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Old 06-15-2013, 11:02 PM   #12
Lil' Nasty
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Hopefully this thread doesn't get deleted. You posted the truth, with proof, so the grounds for deletion (IMO) aren't present.
I hope it isn't either... i stayed respectful, cordial and tactful in my pm's and in this review...If im not going to get my money back or my can fixed now. Mods Please leave this up for future customers to be aware of this Non-sense.
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Old 06-15-2013, 11:05 PM   #13
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I hope it isn't either... i stayed respectful, cordial and tactful in my pm's and in this review...If im not going to get my money back or my can fixed now. Mods Please leave this up for future customers to be aware of this Non-sense.
Agreed. Vendor feedback is just that, feedback. Can be good or bad but as long as its honest and truthful it's constructive feedback.
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Old 06-15-2013, 11:06 PM   #14
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Agreed. Vendor feedback is just that, feedback. Can be good or bad but as long as its honest and truthful it's constructive feedback.
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