Anyone have QA issues with GEN5DIY.. 2nd time for me - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

nevrenz · 11-01-2013, 12:26 PM

I posted a thread a few months ago about my 4 pack guage cluster not working with the GEN5DIY harness i bought. I was going to return it but they said i had to send it back first and pay shipping. I know allot about electronics, wiring, computers, etc so i figured i would take a look at the harness myself. I found that the harness wires were reversed compared to the factory harness so i took apart the connector and repinned the wires the correct way and it worked great.

Well GEN5DIY.COM was happy i figured it out so they gave me $20 discount on my next order. I was satisfied so i ordered a RS to NON RS harness with halos on all the time for the headlights I bought. Well after I installed everything (Plug and Play) I found that the driverside headlight/halo and passengerside driving light didnt work. I checked all the connections to troubleshoot and found everything is plugged in correctly.

I contacted Ofer at GEN5DIY and he forwared my email to Jarod. Jarod replied to send back the harness and they will send me a new one. I asked why cant they send me a new one with prepaid shipping label and Jarod indicated that its company policy to get the old one back for exchange or he can charge my card another $170 for the harness untill they get the old one back.

I said well again i will look at this harness myself to see what i can find. This Camaro gets driven allot and to reverse install would take up to much of my time that i dont really have. So i did. After i took apart the wire loom i found the blue and black wires to be disconnected from the connectors as you can see from the picture and the heat shrink is short exposing some wires.

My question is has anyone else had issues with GEN5DIY? I love thier products and the communications have been good them thus far. Just frustrating the return/exchange process and that both harnesses i bought had issues. Other then that i dont want to bash them in anyway. Their help with intergration in my opinon is awesome.

Pace · 11-01-2013, 03:23 PM

Halo harness - no issues. Looks like someone fell asleep at the wheel on that kit. Sorry man.

nevrenz · 11-01-2013, 03:28 PM

I only went through the driverside harness and it looks like the wires were not crimped into the metal pins that are in the connectors. White fixing the two wires you see in the picture another one came off easily by lightly pulling on it. Im fixing it so its right. Im going to lightly pull on the wires on the passenger side as well to see if any of the wires come off. If they do ill repair them.

nevrenz · 11-01-2013, 04:11 PM

Driverside is somewhate repaired. I reused the terminal pins but its not a great connection. I emailed Jarod to see if he can send me new pins for the harness. Also i found the same issue on the passenger side with the highbeam wire and lower driving light. Loose barely crimped.

JimE · 11-03-2013, 01:40 AM

Definetly a QC issue. Hopefully they will make it right for you.

No issues with my RS DRL always on harness. But I completely understand your frustration.

nevrenz · 11-07-2013, 03:48 PM

Update: After repairing the driverside terminals/harness and high beam issue Im now having issues with the passenger side. I really did get the LEMON harness.

Since i have to drive the Camaro right now everyday for work. GEN5DIY told me to buy another harness and send this defective one back. Looks like I will have to pay full price to order a new harness if dont want to lose driving the car. Then ship this one back once i get the new harness so i can be refunded.

2SSRS@Gen5diy · 11-08-2013, 07:06 AM

We offer two ways to fix this, one is to send back the harness, and will fix it, and send it right back, or buy a new one and we add a shipping label to use for returning the old one, when we get the old one back we refund the replacement order.

P.S. with that said let me say how sorry we are you got a bad one.

2SS2010 · 11-08-2013, 09:10 AM

Since its a DD and he needs the car why not just send him a harness in good faith?

2SSRS@Gen5diy · 11-08-2013, 10:03 AM

Quote:

Originally Posted by 2SS2010

Since its a DD and he needs the car why not just send him a harness in good faith?

will you do that? we have parts all over that have never made it back, so when we look at how much we are out, this is the best way to do it.

The Stig · 11-08-2013, 10:04 AM

Quote:

Originally Posted by 2SS2010

Since its a DD and he needs the car why not just send him a harness in good faith?

Same reason no other company sends parts out on good faith.

Twilborne · 11-08-2013, 10:29 AM

HAHA I will gladly pay you Tuesday for a hamburger today.

2SS2010 · 11-08-2013, 11:13 AM

Well seeing that he has to fix it himself to make it work I would feel bad for the guy and yes I would send him one if it was me. better yet, get his CC info and send him a new harness and give him 30 days to return the old one. If no return charge his card this way you're covered also.

The Stig · 11-08-2013, 11:21 AM

Quote:

Originally Posted by 2SS2010

Well seeing that he has to fix it himself to make it work I would feel bad for the guy and yes I would send him one if it was me. better yet, get his CC info and send him a new harness and give him 30 days to return the old one. If no return charge his card this way you're covered also.

That's essentially what Gen5DIY is offering to do - they're even offering to include a return shipping label so the OP can send the old one back.

But it seems that the OP doesn't seem to want to do that.

2SS2010 · 11-08-2013, 11:24 AM

Well so much for trying to help the guy out of a jam.. LOL

11-01-2013, 12:26 PM	#1
nevrenz Drives: 2011 RED Camaro Join Date: Sep 2011 Location: Walnut Creek, CA Posts: 553	Anyone have QA issues with GEN5DIY.. 2nd time for me I posted a thread a few months ago about my 4 pack guage cluster not working with the GEN5DIY harness i bought. I was going to return it but they said i had to send it back first and pay shipping. I know allot about electronics, wiring, computers, etc so i figured i would take a look at the harness myself. I found that the harness wires were reversed compared to the factory harness so i took apart the connector and repinned the wires the correct way and it worked great. Well GEN5DIY.COM was happy i figured it out so they gave me $20 discount on my next order. I was satisfied so i ordered a RS to NON RS harness with halos on all the time for the headlights I bought. Well after I installed everything (Plug and Play) I found that the driverside headlight/halo and passengerside driving light didnt work. I checked all the connections to troubleshoot and found everything is plugged in correctly. I contacted Ofer at GEN5DIY and he forwared my email to Jarod. Jarod replied to send back the harness and they will send me a new one. I asked why cant they send me a new one with prepaid shipping label and Jarod indicated that its company policy to get the old one back for exchange or he can charge my card another $170 for the harness untill they get the old one back. I said well again i will look at this harness myself to see what i can find. This Camaro gets driven allot and to reverse install would take up to much of my time that i dont really have. So i did. After i took apart the wire loom i found the blue and black wires to be disconnected from the connectors as you can see from the picture and the heat shrink is short exposing some wires. My question is has anyone else had issues with GEN5DIY? I love thier products and the communications have been good them thus far. Just frustrating the return/exchange process and that both harnesses i bought had issues. Other then that i dont want to bash them in anyway. Their help with intergration in my opinon is awesome. Attached Images __________________ Last edited by nevrenz; 11-01-2013 at 01:09 PM.

11-01-2013, 03:23 PM	#2
Pace Lifestyle = Deathstyle Drives: 11 SIM 2SS/RS Join Date: Mar 2010 Location: Long Island, NY Posts: 686	Halo harness - no issues. Looks like someone fell asleep at the wheel on that kit. Sorry man. __________________ 11 2SS/RS

11-01-2013, 03:28 PM	#3
nevrenz Drives: 2011 RED Camaro Join Date: Sep 2011 Location: Walnut Creek, CA Posts: 553	I only went through the driverside harness and it looks like the wires were not crimped into the metal pins that are in the connectors. White fixing the two wires you see in the picture another one came off easily by lightly pulling on it. Im fixing it so its right. Im going to lightly pull on the wires on the passenger side as well to see if any of the wires come off. If they do ill repair them. __________________

11-01-2013, 04:11 PM	#4
nevrenz Drives: 2011 RED Camaro Join Date: Sep 2011 Location: Walnut Creek, CA Posts: 553	Driverside is somewhate repaired. I reused the terminal pins but its not a great connection. I emailed Jarod to see if he can send me new pins for the harness. Also i found the same issue on the passenger side with the highbeam wire and lower driving light. Loose barely crimped. __________________

11-07-2013, 03:48 PM	#6
nevrenz Drives: 2011 RED Camaro Join Date: Sep 2011 Location: Walnut Creek, CA Posts: 553	Update: After repairing the driverside terminals/harness and high beam issue Im now having issues with the passenger side. I really did get the LEMON harness. Since i have to drive the Camaro right now everyday for work. GEN5DIY told me to buy another harness and send this defective one back. Looks like I will have to pay full price to order a new harness if dont want to lose driving the car. Then ship this one back once i get the new harness so i can be refunded. __________________

11-03-2013, 01:40 AM	#5
JimE Drives: 2013 2SS/RS/1LE Join Date: Apr 2010 Location: St Louis, MO Posts: 3,087	Definetly a QC issue. Hopefully they will make it right for you. No issues with my RS DRL always on harness. But I completely understand your frustration.

11-08-2013, 07:06 AM	#7
2SSRS@Gen5diy Drives: 2014 Z/28 #82+#192, 18ZLE 66Nova Join Date: Oct 2008 Location: By the lake in AZ Posts: 15,719 View My Garage	We offer two ways to fix this, one is to send back the harness, and will fix it, and send it right back, or buy a new one and we add a shipping label to use for returning the old one, when we get the old one back we refund the replacement order. P.S. with that said let me say how sorry we are you got a bad one.

11-08-2013, 09:10 AM	#8
2SS2010 Drives: 2010 2 SS Join Date: Oct 2013 Location: Georgia Posts: 594	Since its a DD and he needs the car why not just send him a harness in good faith?

11-08-2013, 10:29 AM	#11
Twilborne Drives: 2013 Blue Ray Blue 2LT Join Date: Sep 2009 Location: Orange Park, Fl. Posts: 376 View My Garage	HAHA I will gladly pay you Tuesday for a hamburger today.

11-08-2013, 11:13 AM	#12
2SS2010 Drives: 2010 2 SS Join Date: Oct 2013 Location: Georgia Posts: 594	Well seeing that he has to fix it himself to make it work I would feel bad for the guy and yes I would send him one if it was me. better yet, get his CC info and send him a new harness and give him 30 days to return the old one. If no return charge his card this way you're covered also.

11-08-2013, 11:24 AM	#14
2SS2010 Drives: 2010 2 SS Join Date: Oct 2013 Location: Georgia Posts: 594	Well so much for trying to help the guy out of a jam.. LOL