Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
Bigwormgraphix
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Marketplace > Vendor and Seller review / feedback / experiences


Reply
 
Thread Tools
Old 10-12-2017, 07:41 AM   #1
CamaroDreams76
Tri-County Camaro SWFL
 
CamaroDreams76's Avatar
 
Drives: 2013 IOM 2SS/RS/1LE
Join Date: Apr 2013
Location: South West FL
Posts: 3,062
Adam's Polishes

I've been using Adam's Polishes almost since I owned my car (approximately 4 years) and never had any issues with them. I've owned/tried nearly every detailing product on their website due to the years of growing as an ametur detailer. I've heard how great their customer service is and today I got to experience it.

I ordered some things a few days back and 10/10/17 my package arrived at my door. I picked it up and something began spilling out. About half the matte detailer I ordered was all over everything. The cap was at the bottom of the box and the little red plug didn't create any seal and was inside the cap. I threw the caps away, put the spray cap on and put it on the shelf in the garage, adding it to the collection. The next day I emailed Adam's customer service and let them know what happened and simply asked for a replacement bottle (not the 110% money back guarantee if I'm not satisfied). The CS rep Ryan simply asked for a picture of the bottle and after it was supplied I received a purchase order and shipping info.

Pretty rare that a company that large really cares about one customer. Adam's could have easily said that because I threw away the caps and replaced it with the spray cap that I wouldn't get any reciprocation. Accidents happen but true customer service is making that accident/mistake right. Not just saying oh well accidents happen too bad.
__________________
CamaroDreams76 is offline   Reply With Quote
Old 04-07-2018, 07:51 AM   #2
BLU DUCE


 
BLU DUCE's Avatar
 
Drives: 2011 1SS/RS IBM Camaro
Join Date: Jan 2011
Location: Chittenango, NY, USA
Posts: 7,219
I would like to send out a great thxs to Adam's polishes. As always their staff & service is outstanding. I P.M. sent to them and got responce quick at 6 pm. I don't like to order on computer and told them I would order what I wanted in the morning.

Called them early next morning got the info. I needed on there new Eco wheel rim cleaner and new Mitt. I ordered 2 of each. Got my shipping & tracking number with in 5 hrs. 100000000000000000000000000000 percent happy with there service.
__________________
BLU DUCE is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:13 AM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.