MyLink Navigation Question - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

bwk1971 · 12-23-2012, 12:29 PM

My "nav" and "dest" buttons on the faceplate of my MyLink radio do nothing. Is there a setting I need to turn on to make them work or is the radio defective? The touch screen buttons work fine, as do the other 6 faceplate buttons. Any suggestions or help is much appreciated.

The Stig · 12-23-2012, 12:35 PM

Do you have the Navigation option? Stupid question I know, but have to ask.

Also, please don't make duplicate posts. Thank you much.

bwk1971 · 12-23-2012, 12:42 PM

Yes. I have navigation. The navigation and destination buttons work on the touch screen but not on the faceplate. Sorry about the multiple postings. I wasn't sure which location was best to assist with my problem.

The Stig · 12-23-2012, 04:58 PM

I would just take her into the dealer and have it fixed under warranty

bwk1971 · 12-23-2012, 06:23 PM

Yeah, I'm leaning toward that. I thought perhaps it was a setting or something but after talking to a GM rep, I guess it's broke.

Chevrolet Customer Svc · 12-24-2012, 10:13 AM

Quote:

Originally Posted by bwk1971

Yes. I have navigation. The navigation and destination buttons work on the touch screen but not on the faceplate. Sorry about the multiple postings. I wasn't sure which location was best to assist with my problem.

Do you currently have a case with GM customer service? Also, have you been to the dealership for a diagnosis?

Brandon
Chevrolet Customer Service

JoeP@TeamBeckyD · 12-24-2012, 10:42 AM

Not sure if it would help or not, but in the radio
setting (if I remember correctly) there is a reset
button. Maybe that would do the trick and save
you a trip.

Good luck

bwk1971 · 12-24-2012, 04:31 PM

Thank you for the suggestions. I went to the dealer this morning. They are ordering me a new faceplate for the radio. I hope that does the trick.

The Stig · 12-24-2012, 05:07 PM

Quote:

Originally Posted by bwk1971

Thank you for the suggestions. I went to the dealer this morning. They are ordering me a new faceplate for the radio. I hope that does the trick.

Can you ask them if you can keep the faceplate? Then maybe sell it to me

FINALLYSATISFIED · 12-24-2012, 05:14 PM

Quote:

Originally Posted by The Stig

Can you ask them if you can keep the faceplate? Then maybe sell it to me

I was going to ask him the same thing. My 1LE doesn't come with Nav so I'll be attempting to do it once something gets released. Lol

bwk1971 · 12-24-2012, 05:30 PM

Quote:

Originally Posted by The Stig

Can you ask them if you can keep the faceplate? Then maybe sell it to me

I'll ask and see what they say. I just hope that's the problem and not something more significant.

Chevrolet Customer Svc · 12-26-2012, 08:27 AM

Quote:

Originally Posted by bwk1971

Thank you for the suggestions. I went to the dealer this morning. They are ordering me a new faceplate for the radio. I hope that does the trick.

Please let us know how everything goes at the dealership!

We are available at your convenience, should any questions arise.

Brandon
Chevrolet Customer Service

bwk1971 · 01-09-2013, 01:35 PM

I brought my car in this morning to have the faceplate replaced. When I asked them if I could keep the old one, they looked at me like I was crazy. The service manager said that they couldn't give me the defective part...sorry guys, I tried. As for the new faceplate, it works just fine. However, there is a few gouges out of my center console from the fix. They aren't that noticeable, but WTF?! it is a brand new car...I only have 300 miles on it.

Any way, at least it works now.

Mr pogo · 01-09-2013, 02:01 PM

Quote:

Originally Posted by bwk1971

However, there is a few gouges out of my center console from the fix. They aren't that noticeable, but WTF?! it is a brand new car...I only have 300 miles on it.

Any way, at least it works now.

I would show it to the dealer and have them replace the affected console cover, they scratched it they replace it.

12-23-2012, 12:29 PM	#1
bwk1971 Res Ipsa Loquitur Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012 Location: Southern Maryland Posts: 726	MyLink Navigation Question My "nav" and "dest" buttons on the faceplate of my MyLink radio do nothing. Is there a setting I need to turn on to make them work or is the radio defective? The touch screen buttons work fine, as do the other 6 faceplate buttons. Any suggestions or help is much appreciated.

12-23-2012, 12:35 PM	#2
The Stig knows 2 facts about ducks Drives: ...and they're both wrong Join Date: Aug 2009 Location: The HMS Invincible Posts: 25,072 View My Garage	Do you have the Navigation option? Stupid question I know, but have to ask. Also, please don't make duplicate posts. Thank you much. __________________

12-23-2012, 04:58 PM	#4
The Stig knows 2 facts about ducks Drives: ...and they're both wrong Join Date: Aug 2009 Location: The HMS Invincible Posts: 25,072 View My Garage	I would just take her into the dealer and have it fixed under warranty __________________

12-23-2012, 12:42 PM	#3
bwk1971 Res Ipsa Loquitur Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012 Location: Southern Maryland Posts: 726	Yes. I have navigation. The navigation and destination buttons work on the touch screen but not on the faceplate. Sorry about the multiple postings. I wasn't sure which location was best to assist with my problem.

12-23-2012, 06:23 PM	#5
bwk1971 Res Ipsa Loquitur Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012 Location: Southern Maryland Posts: 726	Yeah, I'm leaning toward that. I thought perhaps it was a setting or something but after talking to a GM rep, I guess it's broke.

12-24-2012, 10:42 AM	#7
JoeP@TeamBeckyD Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009 Location: Detroit, Mich Posts: 68,623	Not sure if it would help or not, but in the radio setting (if I remember correctly) there is a reset button. Maybe that would do the trick and save you a trip. Good luck

12-24-2012, 04:31 PM	#8
bwk1971 Res Ipsa Loquitur Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012 Location: Southern Maryland Posts: 726	Thank you for the suggestions. I went to the dealer this morning. They are ordering me a new faceplate for the radio. I hope that does the trick.

01-09-2013, 01:35 PM	#13
bwk1971 Res Ipsa Loquitur Drives: 2013 Camaro SS Vert Supercharged Join Date: Sep 2012 Location: Southern Maryland Posts: 726	I brought my car in this morning to have the faceplate replaced. When I asked them if I could keep the old one, they looked at me like I was crazy. The service manager said that they couldn't give me the defective part...sorry guys, I tried. As for the new faceplate, it works just fine. However, there is a few gouges out of my center console from the fix. They aren't that noticeable, but WTF?! it is a brand new car...I only have 300 miles on it. Any way, at least it works now.