02-24-2017, 02:20 PM | #15 |
Drives: Wild Cherry LT1 Join Date: Dec 2016
Location: Massachusetts
Posts: 1,929
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Holy smokes, I'd be pretty upset about that answer. And then to add pick up your car while we hunt down a part?
I see GM customer service may be trying to help you, so hopefully things get fixed quickly.... when I first read your post I said to myself, he's going to be waiting for months unless pressure is applied. Good luck, I hope this get's fixed quickly for you. GM, please take care of this guy....If necessary, pull a part of the factory floor. |
02-24-2017, 02:33 PM | #16 |
Blessed ❤️
Drives: 2017 1LT RS I4 Join Date: Sep 2016
Location: Indiana
Posts: 2,577
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Yes GM. This is a GOLDEN opportunity to show you care. It's tee'd up for you. Blast a beautiful 400yd drive right down the middle!
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2017 1LT RS I4 A8 BLACK ON BLACK
Kindness and compassion #OthersFirst |
02-25-2017, 08:07 AM | #17 | |
Drives: 2016 Camaro Convertible 2SS Join Date: Nov 2016
Location: Gastonia, NC
Posts: 102
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Quote:
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02-27-2017, 09:15 AM | #18 | |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,328
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Quote:
Kindly, Lauren E. Chevrolet Customer Care
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02-27-2017, 09:35 AM | #19 |
Blessed ❤️
Drives: 2017 1LT RS I4 Join Date: Sep 2016
Location: Indiana
Posts: 2,577
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2017 1LT RS I4 A8 BLACK ON BLACK
Kindness and compassion #OthersFirst |
03-01-2017, 09:42 PM | #20 |
Drives: 2016 Camaro Convertible 2SS Join Date: Nov 2016
Location: Gastonia, NC
Posts: 102
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OK just followed up with GM.
Here is latest update. Dealer sent car back to me last Thursday with the whole missing part saga. The dealership called me Monday to tell the unobtainable part was in. Somebody at the dealer or GM must have been working some mojo. Turns out the part they could not get was not the part on the convertible top that broke because of the spring-loaded tonneau cover that was not retracting, but the cover itself. Makes since the completely hidden top is new to the Gen6, but the other part that broke might be common to the Gen5. I have an appointment to take the car in them on Friday at 4PM to finish the repairs as that was the earliest available time I could get off work to get the car to them before their service technicians leave for the day at 5PM. My only regret is that if the dealership had kept the car last weekend like I had wanted, then it would be been fixed on Monday when the part came in, and I could have picked it up after work that day, instead of having to take time off work to run it over there. Combine that with some fantastic convertible weather missed during this saga, and the buttload of cold air moving in tonight. |
03-03-2017, 06:09 PM | #21 |
Drives: 2016 Camaro Convertible 2SS Join Date: Nov 2016
Location: Gastonia, NC
Posts: 102
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OK so this convertible top issue is the gift that keeps on giving.
Got call Monday, part was in. Took until today for me to be able to get time off and get car to the dealer before the service techs left for the day. Was there about 45 minutes when my service rep comes out to tell me that this part didn't fix the issue, that another part will have to be ordered, and that they will have to contact GM for instruction on how to fix the issue. Dealership had car for 8 days and was returned to me with repair unfinished awaiting further parts. Part arrived 2/27; I was finally able to bring car back on 3/3 and issue still not resolved. At this point dealership has had 15 days to fix the issue. This is my 2nd trip to the dealership for the same problem. The car has had the convertible top broken for 15 business days, and I not being able to properly use the convertible top I consider an issue that seriously affects the value of the car. Time to start looking into my options under NC Lemon Law, http://www.ncdoj.gov/consumer/automo...lemon-law.aspx |
03-03-2017, 06:18 PM | #22 | |
Summit White 2SS
Drives: 2017 Summit White 2SS, 2018 Tahoe Join Date: Nov 2016
Location: Dayton, OH
Posts: 80
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Quote:
Some parts are only available from the supplier so it would not be available from the "parts depot". The supplier would drop ship directly to the dealership. GM thinking it wouldn't break under warranty
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____________________ 2017 Summit White 2SS Last edited by Keifer; 03-03-2017 at 06:28 PM. |
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03-09-2017, 06:43 PM | #23 |
Drives: 2016 Camaro Convertible 2SS Join Date: Nov 2016
Location: Gastonia, NC
Posts: 102
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Just got the car back tonight after it spent all day at dealership (3rd visit total). Everything seems to be working right with the top for now. Of course today would be the last warm day for the next week plus, so I did bring it home topless. Amazing how all now seems right with the world.
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03-09-2017, 07:23 PM | #24 |
Drives: '16 vert 2LT RS NPP Join Date: Jun 2012
Location: Northwest Indiana
Posts: 344
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Glad you got it back and all is good.
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03-09-2017, 07:27 PM | #25 |
PC Technician
Drives: 2016 Hyper Blue 2SS Join Date: May 2012
Location: North Dakota
Posts: 2,161
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Frustrating issue, I suppose this is the gamble we take with buying a new gen vehicle early in it's lifespan. I hope you don't have anymore issues, that sounds super frustrating!
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03-09-2017, 08:59 PM | #26 |
I had this problem DAYS after taking delivery. Super annoying and I was really regretting buying the car. Between ordering parts, and their "convertible technician" going on vacation my Dealer had my car 4 of the first 6 weeks of ownership. The final resolution was replacing the assembly parts (roll away spring, and plastic piece) on both sides.
It's really been the only issue and since it's been resolved I've had 0 problems. I'm in Texas and have been fortunate enough to take the top down nearly everyday. It's obviously something wrong with the factory parts, but once it gets replaced it seems just fine now. |
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03-09-2017, 09:30 PM | #27 |
Drives: 2SS convertible, black,black Join Date: Apr 2016
Location: Glendale, Ca
Posts: 450
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Yes; most of us vert owners have NO issues.
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03-10-2017, 04:36 AM | #28 |
Drives: 2016 Camaro Convertible 2SS Join Date: Nov 2016
Location: Gastonia, NC
Posts: 102
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Agreed. I had a rule to never buy anything GM makes in its first model year because they never have the bugs worked out. This was based on past experience with 1988 Beretta GT (failed ECM, failed radio/cassette player) and 1995 Camaro convertible (trim piece along windshield that never stayed glued down, blown head gasket in 3.4L V6, check engine light constantly on, horn button that shorted out and blew fuse every time you pressed it, ABS module and airbag module that would go out at various random times, trip odometer sticking and not working). But this car was so beautiful and the 20% discount and low interest rates I decided to chance it again.
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Tags |
plastic, replace, retract, stuck, tonneau |
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