Good news bad news - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Witchdoctor92 · 02-01-2013, 07:48 AM

First the bad, my heater coil is leaking. Turned on my defroster yesterday and I get the antifreeze smell so overwhelming it made my eyes water. Now the good news. I called Champion Chevrolet in Corpus Christi, Texas and they could not get me in for an appt till Monday. As I was running some errands I notice antifreeze dripping on my passenger floorboard so I call the dealer and Anna tells me there are no appointments, but to bring it in and she will see what she can do. I show up a little after 0700 and she tells me they probably won't be able to do anything till after 3pm but the shuttle will take me anywhere I need to go. Pretty much what I expected. 10 minutes later while I am waiting for the shuttle driver, Anna comes back and tells me she put the service tag in my car and the smell of antifreeze is so strong she doesn't need a tech to tell her it is the coil, she will get me a rental car right now and she will be sure to have them check the carpet and windshield to be sure they are back good as new. Best experience I have had with any dealer service dept.

12 ZL1 #1725 · 02-01-2013, 11:59 AM

AWESOME!! Great customer service is SO nice when people come thru!!!!

TooCool5 · 02-01-2013, 06:12 PM

Heater core.

Witchdoctor92 · 02-01-2013, 08:11 PM

HAHA Yep Heater Core. I guess Iphone doesn't know what that is and auto-corrected.

Chevrolet Customer Svc · 02-06-2013, 09:38 AM

Quote:

Originally Posted by Witchdoctor92

First the bad, my heater coil is leaking. Turned on my defroster yesterday and I get the antifreeze smell so overwhelming it made my eyes water. Now the good news. I called Champion Chevrolet in Corpus Christi, Texas and they could not get me in for an appt till Monday. As I was running some errands I notice antifreeze dripping on my passenger floorboard so I call the dealer and Anna tells me there are no appointments, but to bring it in and she will see what she can do. I show up a little after 0700 and she tells me they probably won't be able to do anything till after 3pm but the shuttle will take me anywhere I need to go. Pretty much what I expected. 10 minutes later while I am waiting for the shuttle driver, Anna comes back and tells me she put the service tag in my car and the smell of antifreeze is so strong she doesn't need a tech to tell her it is the coil, she will get me a rental car right now and she will be sure to have them check the carpet and windshield to be sure they are back good as new. Best experience I have had with any dealer service dept.

Wow! That is great customer service. Please let us know how the rest of your repair went.

Brandon
Chevrolet Customer Service

02-01-2013, 11:59 AM	#2
12 ZL1 #1725 Drives: 2012 ZL1 Black 6M Join Date: Oct 2012 Location: Pennsylvania Posts: 1,117 View My Garage	AWESOME!! Great customer service is SO nice when people come thru!!!! __________________ Sit Back and Enjoy The Ride!!

02-01-2013, 06:12 PM	#3
TooCool5 Drives: 2010 Camaro 1LS 3.6 LLT V6 325 HP Join Date: May 2009 Location: LS Posts: 4,244 View My Garage	Heater core. __________________ 2010 Camaro Auto, Inferno Orange, Titanium Interior, Gearhead Wheels AIRAID CAI

02-01-2013, 08:11 PM	#4
Witchdoctor92 Drives: 2012 1SS Black with white rally str Join Date: Jul 2011 Location: Corpus Christi, TX Posts: 611	HAHA Yep Heater Core. I guess Iphone doesn't know what that is and auto-corrected. __________________ It's good to be the King.

02-01-2013, 07:48 AM	#1
Witchdoctor92 Drives: 2012 1SS Black with white rally str Join Date: Jul 2011 Location: Corpus Christi, TX Posts: 611	Good news bad news First the bad, my heater coil is leaking. Turned on my defroster yesterday and I get the antifreeze smell so overwhelming it made my eyes water. Now the good news. I called Champion Chevrolet in Corpus Christi, Texas and they could not get me in for an appt till Monday. As I was running some errands I notice antifreeze dripping on my passenger floorboard so I call the dealer and Anna tells me there are no appointments, but to bring it in and she will see what she can do. I show up a little after 0700 and she tells me they probably won't be able to do anything till after 3pm but the shuttle will take me anywhere I need to go. Pretty much what I expected. 10 minutes later while I am waiting for the shuttle driver, Anna comes back and tells me she put the service tag in my car and the smell of antifreeze is so strong she doesn't need a tech to tell her it is the coil, she will get me a rental car right now and she will be sure to have them check the carpet and windshield to be sure they are back good as new. Best experience I have had with any dealer service dept.